Detroit Metropolitan Wayne County Airport

Detroit Metropolitan Airport Overview 

Detroit Metropolitan Airport (DTW) is located about 20 miles (32 km) southwest of downtown Detroit. It is one of the largest airports known for the domestic connectivity it provides to multiple airlines, serving as a better channel for travelers and airlines. It is the hub of more than 1,100 flights per day to and from four continents. This airport is operated by the Wayne County Airport Authority (WCAA). Here, we shall look at the following information related to DTW; 

• Guidelines for lost and found at the Airport 
• What can you do at the Airport? 
• Services and Amenities are Provided in terminals and more.

Detroit Metropolitan Airport Lost & Found 

Like all airports, Detroit Metropolitan Airport has a lost and found department where items that are lost or left behind by passengers are collected and held until they can be returned to their owners. If you have lost something at the airport, the lost and found department is the place to go to report the missing item or to check if it has been found. 

Guidelines for when you find lost items at DTW Airport

Here are the things you can do if you locate lost baggage unattended at the Detroit Metro Airport:

• Safety First: If you find anything unattended baggage that seems dangerous then do not touch it. Also, remember during the times of COVID-19 situation it's not safe to even come near these kinds of items.
• Inform the Airport Staff: If the item is not dangerous, and you feel comfortable handling it, bring it to the nearest airport staff member or to the lost and found department.
• Call the Detroit Airport: When you feel you can’t take or even touch the lost item, the best idea is to call and notify the airport. Dial (734) 942-2222 and you’re good to leave. 
• Leave your contact information: Provide your contact information to the lost and found department so they can reach out to you if the owner of the item is found.

Guidelines for locating a lost item at the DTW 

The first rational step if you lose an item at Detroit Metropolitan Airport is to report the loss to the airport's lost and found department as soon as possible.

The earlier you report, the higher the chances of finding your item, as the airport staff will begin searching for it as soon as possible. You can do this by visiting the lost and found office in person, calling their phone number, or filling out the lost and Found claim online at the airport itself. 

Possible ways to find your lost item at the DTW Airport are explained below;

• Visit the Security Checkpoint: Visit the security checkpoint and call or send a mail to the Airport at the earliest. Call at (734) 942-3126 or drop a mail at DTWtsalostandfound@tsa.dhs.gov 
• Check with your Airline if your item was left on an aircraft or in a gated area. Your airline is also responsible for locating lost baggage. Here’s the Airline list that runs at DTW Airport. 
• Go to the Lost and Found department: Visit the lost and found department in person to check if your item has been turned in. It is recommended to check the lost and found department daily until your item is found.
• Use social media: Consider posting about your lost item on social media, such as Twitter or Facebook, as other travelers or airport staff may have seen or found it. The most important thing is to tag DTW Airport to bring it to their notice. 

Terminals at Detroit Metro Airport

The Detroit Metropolitan Wayne County Airport (DTW) has two terminals: McNamara Terminal and North Terminal, 126 gates, and 4 concourses- A, B, C, D. There are ground transportation centers located at each terminal. From these centers, shuttle services can be obtained. 

McNamara Terminal

McNamara Terminal is located on the South side of the Airport and the larger than the two terminals. It has 4 Delta Airline lounges, the Delta SkyClubs, and 31 restaurants and cafes for meals, snacks, and refreshing beverages. As of May 2023, Airlines operated at this terminal are Air France and Delta. 

Other Amenities and Services you get at McNamara Terminal; 

• ATMs 
• Water Bottle Filling Stations
• Express Tram 
• Freedom Center
• Kids Play Area 
• Minute Suites 
• Religious Reflection Rooms 
• Shoe Shining 
• Vending 

Security check-in Points at McNarama: Two points at level 3, One point at level 2 gate, and also at the Westin Hotel, gate A35. 

Evans Terminal 

Evans Terminal is located on the North side of the airport and has one airline lounge; that of Luftana Airlines, 14 restaurants, and cafes to dine in for meals and snacks, and a freedom center for the military. It is smaller than the two terminals. As of May 2023, the Airlines operated at this terminal are; 

The upper level of the airport houses the ticketing and departure services, while the lower level is designated for arrivals and transportation options. In the Evans Terminal, travelers can find the Lufthansa Lounges as well as a Freedom Center dedicated to serving military personnel. Click here to view the 360-degree Evans Terminal Map. 

Security Check-in Points at Evans: There are two security check-in points, one at gate D15 and the other at gate D18. 

Other Amenities and Services you get at Evans; 

• ATMs 
• Religious Reflection Rooms 
• Shoe Shining 
• Kids Play Area 
• Elevator 
• Escalator 
• Lost & Found Department 
• Nursing Room 
• Pet Relief 
• Smoking Area 
• Vending 
• Smarte Carte 

Shuttle Services 

Rental Cars (Within the Airport)

If you wish to travel around the DTW airport then there are several. You can locate shuttle bus stops for rental cars at the Ground Transportation Centers situated in both the McNamara Terminal Parking Garage and the Evans Terminal's Big Blue Deck.

We advise you to book your car in advance through the rental car agency's phone numbers available in the baggage claim and Ground Transportation Centers at each terminal. Please note that the rental car desks are not situated inside the terminals, but here is the directory list of Rental Car Agencies Available at Detroit Metropolitan Airport;

Taxis & Luxury Sedans (Traveling your Destination) 

You can easily get away day or night from Airport to any other region. To reserve a taxi from the DTW Airport, you can either contact Metro Cars or Metro Cab or pay a visit to their kiosks in the Ground Transportation Centers located at each terminal.

From McNamara Terminal: Taxi and luxury sedan services are dispatched from the center of the Ground Transportation Center, situated on Level 4. Upon arrival in Detroit, after collecting all your baggage, please follow the Ground Transportation signs to avail of these services.

From Evans Terminal: The upper level of the Ground Transportation Center is the dispatch point for taxi and luxury sedan services. When you arrive in Detroit and have retrieved all your baggage, please proceed to Level 4 and follow the Ground Transportation signs to catch a ride.

Terminal to Terminal Shuttle 

These shuttles connect passengers to McNamara and Evans Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.

Rideshare 

You can use Rideshare service apps to book a ride to and from Detroit Metro Airport. Passengers can only meet their driver within the designated Rideshare area that is located inside the Big Blue Deck, Level 1, or McNamara Parking Garage, Level 4.

McNamara Terminal:  After crossing the Skybridge, head towards the bank of elevators located on Level 6 of the Ground Transportation Center. Descend to Level 4 using the elevator to reach the Rideshare staging area.

Evans Terminal:  After crossing the Skybridge, proceed through the sliding glass doors and take the elevator or escalator on the right to descend to Level 1 where the Rideshare staging area is located.

Parking at DTW

General parking inquiries: 800-642-1978

Official Airport Parking: DTW offers official airport parking options that include short-term parking for faster access to terminals and more affordable long-term parking. The McNamara and Big Blue Deck parking garages are situated outside the terminals, while the Green Lots are located close to the Evans Terminal, but at a short distance.

For vehicles with a height exceeding 7 feet, the Green Lots are a suitable parking alternative as they have no height restrictions, unlike the covered garages. Passengers can take advantage of the courtesy shuttle buses that operate between the Green Lots and Ground Transportation Center for pick-up and drop-off.

Pick-up & Drop-off Parking: DTW offers 2 convenient cell phone waiting lots for pick-up or drop-off. One is located close to the Evans Terminal, while the other is situated near the McNamara Terminal. Visitors picking up their friends or family can park their vehicles for free at these waiting lots until they receive a call to pick up the passenger outside the terminal. For passengers being dropped off, can either be dropped off curbside outside the terminals or parked in the short-term parking lots for a quick and hassle-free drop-off experience.

Off-site and Hotel Parking: DTW has reasonably priced daily parking compared to other major U.S. airports. However, off-site parking lots can offer even cheaper rates. Using a third-party booking site such as airportparkingreservations.com, passengers can book parking for $12 per day.

These off-site parking options operate their own shuttle services to/from the airport, so although they are located further away, they still offer a convenient alternative to official airport parking.

Covid-19 Policies Followed at Detroit Metro Airport

Detroit Metropolitan Airport (DTW) has taken a range of measures to address the COVID-19 pandemic and ensure the safety of passengers and staff. As of May 2023, the situation is much calmer and more controlled. We always recommend you check the latest Covid-19 guidelines followed in your region, by the airline you select, the airport, and the guidelines released by the country or city you’re flying to. 

The airport has also implemented contactless payment options and partnered with healthcare providers to offer vaccination and testing resources

Read here about the Covid-19 guidelines followed and applied at DTW Airport. 

Detroit Metropolitan Airport Staff Telephone Numbers 

Here is the list of the most helpful Detroit Metro Airport Telephone numbers. Click here to get more specific contact details for DTW; 

Parking Information & Assistance: (800) 642-1978 

Detroit Metropolitan Airport (DTW): (734) 247-7678

Lost & Found: File a report or call (734) 942-3669

Transportation Security Administration (TSA) Contact Center: (866) 289-9673

Wi-Fi Support: (800) 826-4646

Conclusion 

DTW Airport offers a range of services and facilities designed to provide travelers with a comfortable and convenient experience. From various parking options to ground transportation services such as shuttle buses, taxis, and rideshare services, the airport ensures that passengers can easily access and navigate their way through the terminals.

Additionally, the airport has amenities such as lounges, restaurants, and shops, providing passengers with plenty of options to relax, dine, or shop before their flight. The airport also has efficient security procedures to ensure the safety of passengers and staff.

Overall, DTW Airport strives to provide a seamless and enjoyable travel experience for its passengers. With its convenient location, excellent services, and amenities, it is no wonder why DTW is a popular choice among travelers.