KLM Airlines Complete Passenger Guide

The world’s oldest airline, KLM Royal Dutch Airlines, is the flag carrier of the Netherlands. The airline has its hub at the Amsterdam Schiphol Airport and its headquarters in Amstelveen. KLM Royal Dutch operates 149 flights that go across 133 destinations in 70 countries over five continents. The cabin classes in the airline comprise e Business Class and Economy Class. Before you book a KLM Airline flight ticket, you shall know certain important details such as; baggage policy, seating arrangements in aircraft, the airline's lost and found number and if in trouble how to connect with the airline's customer service and more, thus here we are with the airline's passenger guide to make your trip easy and comfortable.

KLM Airlines Reservation 

KLM Royal Dutch Airlines flights are available at a wonderful frequency throughout the week, and you can easily find a flight to a destination of your choice in the USA, Europe, from Eastern Europe, and Southern Europe to cities in Southeast Asia. Of them, there are several non-stop flights across cities in Europe, the USA, and Asia at economic fares, and in the FAQs of this page, you’ll find a way to book the cheapest KLM Airlines flight ticket. 

The specialty of KLM Airlines

On board, KLM planes the carrier in all classes provide passengers with an audio or video system on demand that has interactive amusement, among others: world-class films, TV programs, music, and language course. The system also allows sending messages and emails. One of the planes, the Boeing 777-300ER, is equipped with WiFi, which can be used after the plane reaches a given altitude.

KLM Airlines Destinations

As of February 2023, KLM serves over 130 destinations across five continents including Luanda, Buenos Aires, Vienna, Manama, and many others. Some of the popular destinations covered by United Airlines are as follows;

Steps to book a KLM Airlines flight ticket 

Here are the steps through which you can book a KLM Airlines flight:

1. Go to the airline's official website.
2. Select the type of trip you want (round trip, one way or multi-city).
3. Enter your departure and arrival cities, dates, and number of passengers.
4. Click on the "Search Flights" button.
5. On the next page, you will see a list of available flights. You can filter the results based on your preferences (price, departure time, duration, etc.).
6. Select the flight that best fits your needs and click on "Continue."
7. Review your flight details and make sure they are correct.
8. Enter your personal information and any additional services you may want (e.g. seat selection, extra baggage, etc.).
9. Review the total price of your booking, including taxes and fees.
10. Enter your payment details and click on "Purchase."

After completing the booking process, you will receive a confirmation email with your itinerary and booking reference number.

Travel class in KLM Airlines

There are four types of classes in KLM Airlines: Economy, Premium Economy, Business Class, and First Class. Here are all the details about the travel classes of the airline.

Economy Class

Economy class is the most basic type of travel class offered by the airline. It offers comfort on both intercontinental and European, short-haul flights.

Economy Facilities

• Intercontinental KLM Economy Class includes a blanket and pillow with a well-designed seat along with an in-flight magazine.
• Meal (you can request for any special dietary requirements) and a choice of non-alcoholic and alcoholic beverages.
• For many flights departing from Amsterdam, you can choose from the a la carte menu.

Premium Economy

KLM has announced that a Premium Economy Class will be available on its flight from 2022 onwards. This will be a different product to the ‘Economy Comfort’ fare upgrade which offers greater legroom in Economy for an additional fee.

Premium Economy Facilities

It has not yet been announced what KLM’s new Premium Economy product will offer customers in terms of amenities and facilities, such as meal options and entertainment. However, KLM will likely follow its North American partners, including Air France, Delta, and Virgin Atlantic, and offer a similar level of service.

Business Class

Enjoy comfort, attention to detail, and excellent customer service on board your intercontinental flight with KLM.

Business Class Facilities

Business Class passengers can pack more for their journeys with a larger baggage allowance. Not only this, but passengers can visit the KLM Crown Lounges and earn up to 175% miles.

First Class

KLM doesn't offer a First Class cabin class. The closest class that the airline offers to First Class is Business Class, which features many of the upscale features found in other airlines' First Class cabins.

KLM Airlines Lounges

KLM offers several food and drinks onboard. The meals available will depend on the cabin class you fly in.

KLM Meal Options

KLM offers passengers in-flight food, which varies depending on the class, route flying, and duration of the flight. For some shorter flights, there may be a reduced meal service which may be limited to sandwiches, salads or yogurt for example.

For economy class passengers, a choice of hot meal will be offered, which will be served with a starter and bread. In addition, passengers can purchase items from the A la carte menu, which have to be pre-ordered on the KLM website 48 hours before departure.

Business class passengers enjoy a specially prepared dinner which includes a choice of cold starter or vegetarian soup, a choice of several main dishes, and a choice of several desserts, fruit or cheese.

Special Dietary Requirements

Passengers with special dietary needs can order a special meal for their flight. These must be ordered at least 24 hours before scheduled departure time, or 48 hours for Kosher meals, from the KLM website under ‘My Trip’. The special diet meals available are:

• Children’s Meals
• Child’s meal
• Vegetarian Meals
• Asian vegetarian meal
• Vegetarian vegan meal
• Medical Meals
• Low-fat meal
• Low-salt meal
• Gluten-intolerant meal
• Lactose intolerant meal
• Religious Meals
• Kosher meal
• Hindu meal

Drinks & Alcohol

On all intercontinental flights, passengers are greeted on board with a welcome drink. There is also complimentary after-dinner coffee, tea, or liqueur, and a drinks service that offers drinks once every hour.

The drinks available are soft drinks and fruit juices, hot drinks, and alcoholic drinks including beer, fine wines, and liquors.

In-Flight Entertainment

Passengers can enjoy over 1000 hours of entertainment on board an intercontinental flight. Choose from movies, TV, and games in Arabic, Chinese, Dutch, French, German, Japanese, Korean, Portuguese, or Spanish.

TV

Choose from a wide selection of popular TV shows on your intercontinental flight. Select your favorite American sitcom or an eye-opening documentary to help make the time fly on board.

KLM Movies

Find award-winning films in a variety of different languages when flying long-haul. KLM frequently updates its range of new releases so that you can sit back and enjoy some of the most recent movies during your flight. There's a movie for every age and every taste.

KLM Airlines check-in Options

KLM has different check-in opening and closing times depending on whether your flight is domestic or international, as well as your method of check-in.

Online Check-in

Passengers on KLM flights can choose to check in online, either via the airline's direct website KLM.com or via the KLM app. Online check-in is available from 30 hours to 1 hour before your flight, apart from flights to and from the US (24 to 1 hour before departure).

Airport Check-in

Passengers can choose to check in at the airport, either at the check-in desk or by using the self-service kiosks. For staffed check-in desks, passengers must check in between 2 hours and 40 minutes before their flight departure for European flights, and between 3 to 1 hour before flying for intercontinental flights.

Passengers using the self-service kiosk at Schiphol airport can check in at any time on the day of departure. For all other airports, passengers must check in at least 2 hours before departure.

KLM Airlines Fleet and Aircraft

Airlines’ fleet information will help you determine the seat map, infant and children seating plan, and the overview of how compatible your onboarding experience will be. According to the below fleet information, you can select flights that match your needs. The fleet for passenger flights of the Dutch carrier consists of machines of type Airbus :

Their total number is 110, and the average age is 9 years.

KLM Airlines Manage Booking

Want to Cancel Your Flight

It can always happen that you have to cancel your trip. We hope we can make this easier for you by explaining what your options are.You can always request a cash refund of your unused ticket within 24 hours after booking.

Here you can cancel your flight and request your refund: https://www.klm.com/refund.

Have you booked your flight more than 24 hours ago, and are you flying Economy Class or Premium Comfort Class? Check your ticket type to see if you can request a cash refund. The booking fee, reissue fee (if applicable), and payment surcharges will not be refunded.

• Light or Standard ticket: non-refundable
• Flex ticket: refundable, either free of charge or at a fee, depending on the fare paid

How to request a refund

• You can request a cash refund for the unused part of your trip via our online refund system. 
• This system checks if you’re eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged.
• Your request will be processed within 7 days. Keep in mind that all flights in your booking will be cancelled as soon as you request a refund. 
• If your flight is scheduled in the future, we kindly ask you to apply for a refund on time. 
• Otherwise, our cabin crew might still expect you on board, which could delay the boarding process for other passengers.

Cancelled or delayed flight

You can always request a cash refund of your KLM flight in the following cases:

• Your flight was canceled, and you did not take an alternative flight.
• You decided not to take your outbound flight within Europe because it was delayed for more than 90 minutes, and your return flight was scheduled on the same day.
• You decided not to take your flight because there was a schedule change of at least 3 hours.
• You didn’t want to fly to your final destination because your connecting KLM flight was delayed for more than 5 hours.

Extraordinary circumstances

You may have to cancel or postpone your trip because of circumstances beyond your control. Depending on the circumstances, you can request that we extend the validity period of your ticket, a travel voucher with the same value as the unused part of your ticket or, in some cases, an exceptional refund to the original form of payment:

Travel voucher (before outbound departure)

• There is a medical reason why you can’t travel
• In the unfortunate event that an immediate family member of a passenger has passed away

Extension of ticket validity (after outbound departure)

• There is a medical reason why you can’t travel
• In the unfortunate event that an immediate family member of a passenger has passed away
• If you are travelling with a travel companion who unfortunately passes away during your trip

Exceptional refund to the original form of payment:

• Your visa application was denied by the local government
• In the unfortunate event that the passenger has passed away

If an exceptional refund is not possible for your circumstances, you can always request a refund in accordance with the rules of the fare you purchased.

Request a refund of your ticket.

• You can then file a claim with your travel insurance for the non-refundable amount.
• We may ask you to provide proof of the extraordinary circumstances, so please hold on to any certificates and other documentation, which might be needed.
• If you wish to request a refund for a ticket booked via a travel agent, we advise that you contact your travel agent first. They have all the needed information to arrange your refund. 
• In case of any difficulties, you can contact us to help arrange your refund. You can reach us via the Contact us page.

How to Connect with KLM Airlines Customer Service

There are various modes and channels to connect with KLM Airlines Customer Care for any personal or flight concerns. Online ways through which you can connect with the airlines are mentioned below; 

Social media: You can contact the airline through social media,WhatsApp, Messenger, Instagram, and Twitter

Phone: You can contact the airline via 1800 419 3044 (08:00 AM - 11:00 PM).