Online check-in option is available at Polonia or you do instant check-in at Poloniaairlines counter. The Kiosk machine is also available at Polonia.
If you are traveling with oversize baggage, then you can pay at the Polonia airlines counter or you call airline customer care.
When you are flying from or to the Polonia, you can choose the window seat to catch the beautiful Kuala Namu view. The airline may charge a small fee or allow you to pre-select the seat. This seat selection availed during web check-in at Polonia. You may ask the airline desk to select a window seat, but airline can do when window seats are available.
Polonia waiting room.
Passengers are allowed at Polonia 4 hours prior to departure for all domestic flights and 6 hours for international flights. You may also request the airline desk or Polonia customer care if you stay overnight. The standard facility is available at Polonia like Washrooms and food.
Polonia security check.
Domestic security check
You need a valid national ID card or passport during the security check at Polonia. All domestic travelers can do express security checks straight to the boarding area at Polonia. You are not allowed to carry restricted items at Polonia.
International security check
All international passengers must carry a valid passport and valid VISA permit to visit at Polonia. The entrance of Polonia guarded by tight cops and all items may check during your entry at Polonia.
Polonia immigration process.
The immigration and custom take 45 to 60 minutes but can vary as per real-time situations. Day time is comperatbly less crowded and midnight to the early morning busiest. For transit or on arrival VISA you have to visit at VISA counter at Polonia.