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Firefly Reservations, flights booking


Lot R-01, 3rd Floor, CITTA Mall, No: 1, Jalan PJU 1A/48, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia, Petaling Jaya, Petaling Jaya, , 47301, Malaysia

604 630 2489


Founded - 2007

Key people - Mr. Philip See

Hub Airports


Firefly is the largest airline in the Malaysia, offering flights to and from the Malaysia to 90 international and Domestic destinations. Whether you're planning a romantic getaway or a family vacation, Firefly can help you get there.

Booking Your Firefly Reservation

Choosing Your Dates

The first step in booking your Firefly reservation is to choose your travel dates. Keep in mind that the high season for travel to the Malaysia is from mid-December to mid-April, and prices may be higher during this time. 

Selecting Your Flights

Once you've chosen your travel dates, it's time to select your flights. Firefly offers a variety of flight options, including non-stop flights from many Malaysia. cities to International and domestic. You can choose your Firefly flight ticket from the economy, extra comfort, or first-class seats, depending on your budget and travel preferences.

Choosing Your Seat

When booking your Firefly reservation, you'll have the option to choose your seat. If you have a specific seat preference, such as a window seat or an aisle seat, be sure to select it when booking your Firefly flight.

Firefly Manage Booking

Firefly flights manage booking is an online platform that allows passengers to view and modify their travel itinerary. This feature is available to all Firefly passengers who have a confirmed reservation with the airline. By accessing Firefly manage booking, passengers can make changes to their flights, select seats, add special requests, and much more.

How to Access Firefly Manage Booking

To access Firefly manage booking, passengers must first visit the Firefly website. From there, they should look for the "My Trips" tab and enter their confirmation number and last name. Once they have accessed their booking, they can make any necessary changes.

What Can You Do With Firefly Manage Booking?

Firefly manage booking offers a wide range of features that can help passengers customize their travel itinerary. Here are some of the things you can do with Firefly manage booking:

1. Change or Cancel a Flight

If you need to make changes to your Firefly flight, such as changing the date or time, you can do so through Firefly manage booking. Passengers can also cancel their flight and request a refund if they are eligible.

2. Select Seats

Firefly manage booking also allows passengers to select their seats in advance. This feature is especially useful for those who want to sit together with their travel companions or have specific seating preferences.

3. Add Special Requests

Passengers can also add special requests to their Firefly flight booking, such as requesting a special meal, wheelchair assistance, or extra baggage.

4. Upgrade Your Seat

Firefly manage booking also allows passengers to upgrade their seats to a higher class, such as from economy to Firefly business class.

5. Check Flight Status

Finally, Firefly manage booking allows passengers to check the status of their Firefly flight, including any delays or cancellations.

Benefits of Using Firefly Manage Booking

There are many benefits to using Firefly manage booking. For one, it is a convenient way to modify your travel itinerary without having to call or visit a travel agent. Additionally, using Firefly manage booking can help you save time and money by avoiding fees that may be charged for changes made through other channels.

Tips for Using Firefly Manage Booking

If you are planning to use Firefly to manage booking, here are some tips to keep in mind:

1. Check the Deadline for Making Changes

Firefly has a deadline for making changes to your itinerary. Be sure to check this deadline before attempting to make any changes to your booking.

2. Keep Your Confirmation Number Handy

You will need your confirmation number to access Firefly' manage booking. Keep this number handy in case you need to make any changes.

3. Check Your Flight Status Regularly

Even if you have already checked your flight status through Firefly manage booking, be sure to check it regularly, as flight schedules can change at any time.


3. Preparing for Your Flight

Packing Tips

Before your flight, be sure to pack everything you'll need for your Malaysia Keep in mind that Firefly has a baggage policy that allows you to bring one carry-on bag and one personal item, such as a purse or laptop bag, on board.

Check-In and Boarding

When it's time to check in for your Firefly flight, you can do so online or at the airport. Firefly also offers mobile check-in and self-service kiosks at select airports. Be sure to arrive at the airport at least two hours before your flight to allow time for security screening and boarding.

In-Flight Amenities

During your flight, Firefly offers a variety of amenities to make your journey more comfortable. Firefly includes in-flight entertainment, complimentary meals and snacks, and beverages. 

How to Contact Firefly Customer Service

Firefly provides several options for contacting their customer service team, including phone, email, live chat, social media, and virtual assistant. Depending on your specific needs and preferences, you can choose the option that’s best for you.

Firefly Phone Numbers

The most common way to contact Firefly customer service is by phone. The airline has several phone numbers for different needs, including general inquiries, flight reservations, and customer support for passengers with disabilities.

  • Firefly General Sales and Service: 604 630 2489
  • Firefly Flight Reservations: 604 630 2489
  • Firefly Customer Support for Passengers with Disabilities: 604 630 2489

Firefly Email Support

If you prefer to communicate by email, you can contact Firefly customer service by sending an email to their support team. 

Firefly Live Chat

Firefly also offers a live chat feature on their website, allowing you to connect with a customer service representative in real-time. 

Firefly Social Media

Another option for contacting Firefly customer service is through their social media channels. 

  • Firefly Twitter: 
  • Firefly Facebook: 


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Firefly FAQ's

☞ How do I talk to a live person at Firefly?

Quickly make a call on the helpline number 604 630 2489 on your phone and listen to the Firefly IVR properly. Press a number to select your preferred language. Again press a number to talk to a Firefly live representative and wait for the response.

☞ Is Firefly OK to fly with?

Firefly fleet has an excellent safety record. There have been no fatal accidents involving Firefly aircraft in the last ten years.

☞ What is Firefly lost and found phone number?

Please contact a Firefly employee right once at 604 630 2489, if you notice that there are goods missing from your bag you can directly ask Firefly agents via call 604 630 2489.

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