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877-482-7927

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Aurora Cancellation Policy, Refund Policy and Flight Change

Aurora

50A, Gorkiy St., Yuzhno-Sakhalinsk, Sakhalin Oblast, Russia, 693023

8 800 250 49 88

https://www.flyaurora.ru

IATA HZ
ICAO SHU
CALL SIGN Aurora

Founded - 2013

Key people - Konstantin Sukhorebrik

Russia

Aurora Cancellation and Refund Policy Information

Aurora cancellation refers to a situation where an airline cancels a flight that was previously scheduled to operate. This can happen for a number of reasons, including mechanical problems with the aircraft, inclement weather, or lack of sufficient demand for the Aurora flight.

If the Aurora cancels a flight, passengers are entitled to a refund or alternative travel arrangements. In some cases, passengers may also be entitled to compensation for certain expenses incurred as a result of the cancellation.

Before booking an Aurora flight it is always a good idea to familiarize yourself with its cancellation policy which we are going to cover:

Passengers contact direct Aurora Cancellation and refund department via dialing 8 800 250 49 88.

Aurora Cancellation Policy

  • Passengers who have purchased a Aurora non-refundable ticket may request a refund of any applicable taxes and fees. But here the ticket price itself will not be refunded.
  • Passengers who have purchased a Aurora refundable ticket can request a full refund of the ticket price plus applicable taxes and charges.
  • If a Aurora flight is canceled or significantly delayed, Aurora will usually offer passengers the option to change their flights or request a refund at no extra cost.
  • You can find out more about an Aurora policies on its website https://www.flyaurora.ru or by contacting Aurora customer service team at 8 800 250 49 88.

Cancellations Policy for Refundable Tickets

If you have purchased a refundable ticket with Aurora and need to cancel your flight, you may be able to request a full refund of the ticket price plus any applicable taxes and fees.

Bad weather or mechanical problems with the aircraft may require Aurora not to provide a refund or alternative travel arrangements.

Cancellations Policy for Non-Refundable Tickets

If you have purchased a non-refundable ticket with Aurora and need to cancel your flight, you may not be able to obtain a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

Cancellations Policy for Basic Economy Tickets

Aurora's Basic Economy fare is a non-refundable fare that offers lower prices in exchange for fewer benefits and more restrictions. If you bought a Basic Economy ticket on Aurora and you have to cancel your flight, you may not get a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

To request a refund for a Basic Economy ticket, you must contact Aurora and submit a cancellation request.

Aurora's 24-Hour Cancellation Policy

  • Aurora's 24-hour cancellation policy depends on the country of origin and the airlines. Responding to the needs and circumstances of passengers, Aurora Airlines has introduced a 24-hour cancellation policy.
  • In accordance with Aurora 24-hour cancellation policy, passengers may cancel a flight booked on Aurora within 24 hours of purchase. Aurora will provide a full refund of the cost of your ticket.
  • If the booking was made one week or more prior to the departure date of your Aurora flight. Aurora reserves the right to change cancellations up to 24 hours at any time.

Aurora's free cancellation policy within 24-Hour

Important Note:

    • When you book tickets from the United States, a 24-hour policy may apply. The Aurora Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
    • This data is gathered from various sources Airlinesmap.com cannot guarantee policy changes from Aurora side. For you to contact Aurora official phone number 8 800 250 49 88 directly.

Cancellation Fees

Aurora have also prescribed a cancellation fee for both domestic and international flights.

Aurora cancellation fee of $100 to $500 is applicable if ticket cancellation requests are made after 24 hours as a risk-free cancellation.

If you cancel your Aurora flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Aurora cancellation fee. You can also make a cancellation request after canceling your flight ticket.

Aurora Refund Policy

Below is the refund policy for Aurora :

      1. Tickets purchased within 24 hours of departure and more than a week in advance are fully refundable under Aurora's refund policy.
      2. Tickets purchased on Aurora in Basic Economy are never refundable. There is only a 24-hour cancellation window.
      3. Depending on the region from where customers purchased the flight, different Aurora cancellation refund rules will apply.
      4. Refunds on credit cards will be processed in 7 to 10 business days. Payments made through debit cards and other methods can take up to 20 business days.

Here Are the steps for getting Aurora refund :

Now you can know how to get a refund on all the tickets. Below are the Aurora refund policy steps:

      • Go to the official Aurora website https://www.flyaurora.ru.
      • Make sure you are signed in to your Aurora account.
      • Look for refund options.
      • Aurora Refund option should be selected.
      • Specify the information on your ticket.
      • Please upload any Aurora flight supporting documents that you may have.
      • Confirm by pressing the button.

How Do I Cancel My Flight on Aurora?

If you have reserved a flight ticket with Aurora but due to some urgency, you need to cancel it. You can do a Aurora cancellation in two ways - online or by telephone.

Aurora refund and cancellation phone 8 800 250 49 88.

Let's know all those steps:

Method #1: Canceling Aurora Flight within 24 Hours

Gather your Aurora flight details:

Aurora Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Aurora Cancellation page:

Aurora Cancellation page

Find your Aurora trip by entering your personal, flight, and credit card details and clicking “Find My Trip”.

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Aurora:

Make a Call With Aurora

Dial 8 800 250 49 88 and cancel Aurora ticket over the phone

Send Aurora an email:

Aurora an email

You can request a full refund through email. Send an Aurora e-mail to Refunds.

Method #2: Changing Aurora Flight

Visit the Aurora website:

Aurora website

Go to https://www.flyaurora.ru then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Aurora flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Aurora new flight details carefully.

Click the new flight:

Aurora new flight details

Click on the Aurora new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Aurora new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

 

Aurora Cancellation and Reimbursement FAQ's


☞ What happens if I cancel my Aurora flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Aurora ticket.

If you’ve purchased a basic economy Aurora ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Aurora ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Aurora flight.

If you have a Aurora refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Aurora flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Aurora reservation without being charged a Aurora cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ What happens if you cancel a Aurora non-refundable flight?

To cancel a Aurora non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Aurora flight.

☞ Can I get Aurora compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Aurora responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Aurora flight was canceled less than 14 days before departure.

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