Air New Zealand Cancellation Policy 2023

Air New Zealand Cancellation and Refund Policy Information

If you are planning to travel from Air New Zealand and are still determining whether you can make it up to the flight, it's better to know the Air New Zealand Cancellation and refund policy in advance. Air New Zealand offers a full refund on your air ticket if you cancel within 24 hours of your flight booking and book your flight seven days before your flight departure. Still, if you can't cancel your flight ticket within 24 hours of your flight booking, there are cases in which the ticket is refundable as long as you do it before your flight departure. Here is a detailed explanation of when and how your ticket is refundable and how to cancel your flight.

Air New Zealand Cancellation Policy

Air New Zealand airline cancellation is when an airline cancels a flight that was previously scheduled to operate or the person who has booked the flight cancels the flight due to personal reasons. There can be a lot of reasons in both situations, and in some cases, Air New Zealand airlines offer refunds depending on the ticket you booked and whether it is refundable or not. Here is the detailed account of the cancellation policy of Air New Zealand airline for all types of tickets.

Basic Economy Ticket

Air New Zealand, primary economy tickets are the most basic type of tickets with minimum amenities. If you have booked a basic economy ticket and want to cancel it, the ticket will be non-refundable, but if you couldn’t board your flight due to the cancellation of your flight or some problem at the airport, you may be able to get the refund.

Refundable Ticket

Air New Zealand refundable tickets are those tickets that can be refunded in case of cancellation of a flight. These tickets are fully refundable and can be cancelled anytime before the departure of your flight. Air New Zealand charges a $50 cancellation fee in case of no show. Thus, the person taking the flight should inform the airline before departure. 

Non-Refundable Ticket

Air New Zealand non-refundable tickets are those tickets that can’t be refunded in case of flight cancellation. These tickets are not refundable, but the airline may provide credits in place of the ticket. Also, if the new fare is less than the old one, the remaining credit will get dissolved.

How To Cancel Your Air New Zealand Flight?

To make the cancellation process easier for you, Air New Zealand has come up with different methods to cancel your flights; you can either do it online, using your mobile or offline. Here is a detailed explanation of how you can cancel your flight:

Air New Zealand Online Cancellation method

Like check-ins, you can cancel your ticket online by following a few simple steps. Here's the method through which you can make your cancellation online:

• Go to the Air New Zealand website.
• Click on the Manage Booking option in the upper right corner.
• Enter the required details like Booking reference number and family name.
• Click on the Cancel button to make your flight cancellation.

Air New Zealand Mobile Cancellation method

You can use mobile phones with internet connectivity to cancel your Air New Zealand flight by downloading the Air NZ app and following a few simple steps. Here's the method through which you can make your cancellation by using your phone:

• Go to the Air New Zealand website.
• Click on the Manage Booking option in the upper right corner.
• Enter the required details like Booking reference number and family name.
• Click on the Cancel button to make your flight cancellation.

Air New Zealand Offline Cancellation method

If you want to cancel your Air New Zealand ticket offline, you can either call them on the number +64 9 369 1591 or write them an email.

Air New Zealand Refund Policy

Air New Zealand Refund Policy majorly depends on when you plan to cancel your flight. Here are all the cases in which you can get a refund or not:

• If you cancel your Air New Zealand ticket within 24 hours of booking and book the ticket more than a week before the flight's departure, you are eligible for a full refund.
• If you cancel your Air New Zealand ticket after 24 hours of booking, then according to Air New Zealand's refund policy, they will give you points you can redeem on your next Air New Zealand flight within 12 months of your booking.
• You can't use the ticket for further travel if you are a no-show for your Air New Zealand.
• If you have a refundable ticket, the airline will provide you with a full refund if you inform the airline before the flight's departure.
• If you have a refundable ticket and don’t inform the airline, the airline will charge you a cancellation fee of $50.
• The flight cancellation can be fully refunded if you travel from certain countries with a provision that compels airlines to refund the ticket fully.

How To Get Your Air New Zealand Cancellation Refund?

You can collect your Air New Zealand Cancellation refund online or contact Air New Zealand’s authorities. Here is the method through which you can get a refund on your Air New Zealand flight:

• Search Air New Zealand on your web page.
• Go to Air New Zealand's official website.
• Sign into your Air New Zealand account.
• Go to the refund option.
• You should select Air New Zealand Refund option.
• Specify the information on your ticket.
• Please upload any Air New Zealand flight supporting documents that you may have.
• Confirm by pressing the button.

About Air New Zealand

Air New Zealand based in Auckland is one of the biggest airlines in the world. It operates flights to 50 destinations of which 20 are domestic and 30 are international in 18 countries. The airline was founded 57 years ago and is still following its original vision of connecting New Zealand to the world.