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Volaris Airline Cancellation Policy 2023

Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico, 1015

+52 55 1102 8000


Founded - 2004

Key people - Enrique Beltranena


Volaris Airline

Volaris Cancellation Policy, Refund Policy, and Flight Change

Having a hectic time figuring out how to cancel your pre-planned flight and then how to claim a refund for the ticket price is not new. Read below all the necessary information about the flight cancellation, refund policy, and rebooking.

Volaris Airlines is the second major airline based in Mexico. So, its crowd is comparatively higher.

What is Volaris Airlines Cancellation policy?

volaris cancellation policy

  • Passengers can get a full refund if they inform the airlines within 24 hours of the ticket purchase.
  • If passengers fail to inform the airlines about their inability to board the flight at least 3 hours before the flight departure then no refund will be issued to them.
  • Cancellation requests will be applicable to the return journeys also. That means if you requested flight cancellation and you had booked your return tickets also then both bookings will be canceled.
  • Cancellation is allowed only when the check-in is not done both through online or offline means.

Volaris Cancellation Policy

Volaris is a low-cost Mexican airline that flies both domestically and internationally. If you want to cancel your flight with Volaris because of any situation, it is essential to be update yourself with their cancellation policy to ensure a smooth experience. Here are the most important elements of Volaris's cancellation policy:

Volaris permits passengers to terminate their flights prior to departure at any time. It is important to keep in mind that the time of your flight cancellation, effects your refund eliglibility.

Refund Eligibility: Your refund eligibility directly depends on the the type of fare you purchased. Volaris provides various fare options, including Basic, Classic, and Plus, with variable refund policies. Basic fares are typically non-refundable, whereas Classic and Plus fares may qualify for partial or complete refunds.

Certain fare categories may be subject to a cancellation fee from Volaris. The fee amount is determined by the specific fare regulations associated with your reservation. At the time of booking, it is advisable to review the fare rules to identify any potential cancellation fees.

Change Flight : It is an option provided by Volaris that enables you to modify your travel dates or destination if you need to make adjustments to your flight. Depending on the fare type and availability, however, adjustments may incur additional fees or fare differences.

To cancel your flight with Volaris, you can consult their website or call their customer service. To begin the cancellation procedure of your flight, please follow the the instructions given on website or contact to customer support representative. For a more seamless experience, be prepared to provide registration information, such as the reservation code or ticket number.

Travel Insurance: When reserving with Volaris, it is prudent to consider purchasing travel insurance. Some common reasons of flight cancellation such as illness, accidents, or other emergencies, are covered in your travel insurance. Examine the policy details and coverage options to determine whether or not travel insurance meets your requirements.

Notably, Volaris's cancellation policy is subject to change, and specific terms and conditions can vary based on fare type, route, and other variables. Therefore, it is recommended to examine the applicable cancellation policy and fare rules directly through Volaris' official channels or by contacting their customer service.

What happens if Volaris airlines cancel a flight?

When Volaris Airlines cancels a flight, then an alternative flight is arranged for you. In addition to this, if you are not comfortable with the new flight timing then you can select to rebook your flight. In case, you don't wanna travel in the nearest future then you can choose to claim a full refund of the ticket price.

Volaris Cancel flight Policy

When it comes to the cancelation policy of Volaris flights, there are certain factors to consider. Volaris, as an airline, understands that plans can change, and they aim to accommodate their passengers' needs. The cancelation policy is designed to provide flexibility while maintaining a fair approach for both the airline and the passengers.
To cancel a Volaris flight, it is important to review the terms and conditions associated with your specific ticket type. Volaris offers different fare classes, and each may have its own cancelation rules and fees. It is recommended to refer to the fare rules provided at the time of booking or reach out to Volaris customer service for detailed information.

Volaris Cancellation Fee

Fare Class Time of Cancellation Cancellation Fee
Basic Economy Anytime before Variable fee may apply
Flex Anytime before No cancellation fee
Premium Anytime before Variable fee may apply

What are Volaris airlines Flight Cancellation fees?

The volaris airlines' cancellation charges are 0. There are no fees for volaris flight cancellations.

The passengers can cancel their flights within 24 hours of the purchase made and they will not be charged any cancellation fee. The only condition is they must have not check-in for their flights either through online or offline means. 

Volaris Airlines Cancellation Percentage

As per the data received, the Volaris Airlines flight cancellation percentage is around 5% of the total annual scheduled flights. 

The point should be noted that if your flight gets canceled by the airlines then you get a full refund. Most of the time, the airlines assign you the next available flight for your destination. If the timing of the assigned flights is not suitable for you then you can choose to rebook a new flight for you.

Information Required for Requesting Flight Cancellation

Reservation Code, also known as PNR Number.

Full or Correct Name

Registered Email id

Optional- Official ids, bank account, etc.

Can I cancel my Volaris flight and get a refund ?

Yes, you can cancel your volaris flight free of cost when you choose to inform the airlines within 24 hours of the ticket purchase. If your flight departure is within 24 hours of the ticket purchase then you should inform the airlines at least 3 hours before the flight departure and get the refund according to refund eligibility. 

Volaris 24 hour cancellation

How to use Volaris airlines 24-hour cancellation?

24 hours cancellation policy of volaris airlines says that if you cancel your flight within 24 hours of the purchase then you will not need to pay the cancellation fees. However, the date of the flight departure should be 7 days far from the date of the cancellation.

How to cancel Volaris Airlines flight Online

How to cancel Volaris Airlines flight Online

To cancel Volaris Airlines bookings, you need to follow the steps mentioned below.

  • Browse from your preferred browser.
  • Find “My trips” and enter your account credentials like the passenger's last name and the booking code. 
  • On the account dashboard, find the flight details that you want to cancel.
  • Enter all the details as required. 
  • Press submit to complete the process.

How to cancel Volaris Airlines flight offline

Cancelling volaris flights is as easy as ordering food from the call. All you need to do is to dial the customer care number of Volaris airlines and convey your concern to the customer care executives. The support executive will address your query in the most appropriate way and will provide a solution to your query in the least possible time.

Visit the nearest airport 

  • To cancel your flight by visiting the nearest airport, you need to find the flight cancellation counter and request them to cancel your flight. 
  • If the staff member at the airport counter will assist you and may need certain information to proceed with your request.
  • Provide them with the required details and your flight will be canceled.

How to contact Volaris airlines?

Passengers can contact Volaris airlines through the following ways;

Chatbot Vane will help you with a prompt response. However, if you want assistance from a human agent then you may need to wait for some time, the average waiting time is 40 minutes.

Passengers can connect with the airlines on Whatsapp also. All they need to do is to save the number and send them their query. Passengers may need to provide information like booking number and name to locate their locate and address query in better ways.

  • Direct messaging us on social media

Passengers also have the option to send their queries on social media handles. The average response time on social media is approx 30 minutes.

  1. Instagram
  2. Twitter
  3. Facebook

If you want to register your query in written form, then you can do it by visiting Write your complete query there and you will get the appropriate response there.

What t do when volaris cancelled my flight ?
When an airline cancels a flight, they follow their formal procedures to help their affected travellers. The first course of action is to contact Volaris directly to inquire about the reason for the cancellation and explore the available options. You can contact to their customer support representative by different ways such as by phone, email, or through their website. Be prepared to provide your booking details and any relevant information about your travel plans.

Volaris Airlines flight Cancellation fee Waiver

How does Volaris Airlines flight Change fee Waiver work?

Volaris Airlines offers cancellation fee waivers to passengers under certain conditions to attract passengers to rebook their canceled flights.

Fee waivers are offered under certain conditions;

  • Weather adversities
  • Govt. restrictions
  • Health hazards

Volaris Airlines Refund Policy

According to the Volaris Refund Policy, there are certain rules and terms that need to be followed while claiming a refund.

We are mentioning some of them below;

  • A refund will be made as per the original form of the payment if it is valid.
  • In case, you want to change the mode of refund or the original form of payment is not operational at the moment then you may need to provide certain other details as required by the airlines to complete the refund.
  • If passengers have purchased their tickets from unauthorized sources then no refund will be issued to them.
  • A full refund is issued in the case when the request is made within 24 hours of the booking and the date of flight departure is 7 or more days away from the date when the request is made.
  • When your flights are canceled from the airline's side, you will get a full refund.

Volaris Airlines Refund Process

How to Claim a Refund from Volaris Airlines?

Follow the steps mentioned below to claim the refund for the Volaris airlines flight;

  • Go to the official website of the airline.
  • Sign in by entering the last name of the passenger and the booking code.
  • Select the canceled flight for which you wanna claim a refund.
  • Mention the reason for the cancellation.
  • Press submit to complete the process.

Volaris Flight Change or cancel option

To decide which option is better, you must rely your decision on these three factors that we are going to mention below.

  • Ticket rules
  • Fare price
  • travel plans

Ticket rules

Passengers should read the ticket rules carefully. It will help them to the great extent in deciding whether they should opt for cancellation or just go for the flight change option.

Respective charges  

Charges levied on each option should be compared to decide which option is beneficial for you. The higher the charges, the less likely it is should be opted for by the passengers.

Travel plans

If you do not want to travel for some months then it will be more proper to go for the cancellation option. As you may find the better option, offers and discounted tickets in the future.

Rebook Volaris Airlines Cancelled Booking

How to rebook Volaris airlines canceled flight?

Follow the steps mentioned below:

  • Go to the official website.
  • Login to your account.
  • Find the canceled flight for which you want to rebook.
  • Enter the details of the new flight timing and date.
  • Press Submit to complete the process.
  • Get new flight details on your registered email id.

Visit the travel advisory for other related information.

Volaris Airline Cancellation and Refund FAQ's

☞ Does Volaris reimburse Cancelled flights?

Yes, they reimburse for the canceled flights but with certain charges if you choose to do it after 24 hours of the ticket purchase.

☞ What to do when Volaris Airlines flights get cancelled?

When Volaris airlines cancel your flights, either an alternative flight is arranged for the passengers or if the timings of the new flight do not suit the passengers, they can request refunds.

☞ Do I get anything if my flight is canceled by Volaris airlines?

If your flights are cancelled by Volaris Airlines then you will get a full refund of the ticket price you have purchased.

☞ What happens if one leg of the Volaris airlines flight is cancelled?

If one of the journeys is canceled and it is done from the airline's side then you get a complete refund of the ticket price. But if you choose to cancel one leg of your journey then both legs will be canceled automatically.

☞ Do Volaris airlines have a free cancellation policy?

They offer free cancellation within the 24-hour grace period of the ticket booking. After 24 hours, the passengers need to pay the cancellation charges.

☞ Can I get a full refund if I cancel my Volaris airlines flight?

Yes, you can get a full refund when you cancel your flight within 24 hours of the ticket booking.

☞ Can I cancel a Volaris Airline flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Volaris Airline reservation without being charged a Volaris Airline cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Volaris Airline compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Volaris Airline responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Volaris Airline flight was canceled less than 14 days before departure.

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