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Sri Lankan Airlines Cancellation Policy 2023

SriLankan Airlines Ltd., Airline Centre,Bandaranaike International Airport,, Katunayake, Sri Lanka, 11450

+94 117 77 1979


Founded - 1947

Key people - Mr. G. S. Withanage

Sri Lanka

Sri Lankan Airlines

Sri Lankan Airlines Cancellation Policy

Sri Lankan Airlines has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Srilankan flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Srilankan flight:

Things To Remember:

Here are some essential things to keep in mind regarding Srilankan' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Sri Lankan Airlines may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Sri Lankan Airlines Cancellation Policy 24-Hours

Srilankan 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Sri Lankan Airlines 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Srilankan Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Sri Lankan Airlines side. For you to contact Srilankan official phone number +94 117 77 1979 directly.

Sri Lankan Airlines Cancellation Policy Due To Weather

If Sri Lankan Airlines has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Srilankan will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Srilankan to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Sri Lankan Airlines cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Srilankan:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Sri Lankan Airlines Flight

Sri Lankan Airlines provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Srilankan flight:


Follow these steps to cancel your Sri Lankan Airlines flight:

  • Log into your account on the Srilankan website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Sri Lankan Airlines flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Sri Lankan Airlines airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Sri Lankan Airlines Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Sri Lankan Airlines Refund?

Here are the steps through which you can get a refund on your Sri Lankan Airlines flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Sri Lankan Airlines Contact Information:

Srilankan air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Sri Lankan Airlines:

  • Via Call: Sri Lankan Airlines Cancellation Phone Number is +94 117 77 1979 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Sri Lankan Airlines?

If you have reserved a flight ticket with Sri Lankan Airlines but due to some urgency, you need to cancel it. You can do a Srilankan air cancellation in two ways - online or by telephone.

Sri Lankan Airlines refund and cancellation phone +94 117 77 1979.

Let's know all those steps:

Method #1: Canceling Sri Lankan Airlines Flight within 24 Hours

Gather your Srilankan flight details:

Sri Lankan Airlines Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Srilankan Cancellation page:

Sri Lankan Airlines Cancellation page

Find your Sri Lankan Airlines trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Srilankan for refund:

Make a Call With Sri Lankan Airlines

Dial +94 117 77 1979 and cancel Sri Lankan Airlines ticket over the phone

Send Srilankan an email for cancellation:

Sri Lankan Airlines an email

You can request a full refund through email. Send an Sri Lankan Airlines e-mail to Refunds.

Method #2: Changing Sri Lankan Airlines Flight

Visit the Srilankan website:

Sri Lankan Airlines website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Srilankan flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Sri Lankan Airlines new flight details carefully.

Click the new flight:

Sri Lankan Airlines new flight details

Click on the Srilankan new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Sri Lankan Airlines new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Sri Lankan Airlines Cancellation and Reimbursement FAQ's

☞ Can I cancel a Sri Lankan Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Sri Lankan Airlines reservation without being charged a Sri Lankan Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Sri Lankan Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Sri Lankan Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Sri Lankan Airlines flight was canceled less than 14 days before departure.

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