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Sri Lankan Airlines Cancellation and Reimbursement

Sri Lankan Airlines

SriLankan Airlines Ltd., Airline Centre,Bandaranaike International Airport,, Katunayake, Sri Lanka, 11450

+94 117 77 1979


Founded - 1947

Key people - Mr. G. S. Withanage

Sri Lanka

Sri Lankan Airlines

Know about Cancellation Policy

Sri Lankan Airlines is a major carrier airline of the Sri Lanka that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Sri Lankan Airlines flight then before proceeding it is recommended to get information about Sri Lankan Airlines cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Sri Lankan Airlines introduces 24 hours cancellation policy. Sri Lankan Airlines provides more flexibility and benefits for the passengers while managing their booking.


As per Sri Lankan Airlines 24-hour Cancellation policy, passengers can cancel a flight booked on Sri Lankan Airlines within 24 hours of the purchase. Sri Lankan Airlines will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Sri Lankan Airlines flight. The Sri Lankan Airlines rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from Sri Lankan Airlines side. for you directly contact official phone number +94 117 77 1979 of Sri Lankan Airlines.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Sri Lankan Airlines flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Sri Lankan Airlines ask to pay the penalty that will totally depend upon the fare rule of the Sri Lankan Airlines.

Cancellation Policy

Sri Lankan Airlines gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Sri Lankan Airlines official site The refund is provided only for the eligible Sri Lankan Airlines flight tickets that are canceled within the active span of time. Sri Lankan Airlines does not provide a refund after the expiry period of the ticket. The Sri Lankan Airlines refund request may take time to be processed and can be granted within 7 to 10 working days. If Sri Lankan Airlines flights are canceled due to any unavoidable reasons from the Sri Lankan Airlines' end then it provides compensation to the passengers to book the next subsequent Sri Lankan Airlines flight. Thus, you can easily cancel your flight and get a refund on Sri Lankan Airlines.

Cancellation Fees

Sri Lankan Airlines have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Sri Lankan Airlines flight cancellation fee for international flights, then go through the below instructions:

Sri Lankan Airlines cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Sri Lankan Airlines flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Sri Lankan Airlines cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Sri Lankan Airlines cancellation policy, you can contact Sri Lankan Airlines cancellation number +94 117 77 1979 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +94 117 77 1979.

Sometimes plans change and you are forced to cancel a Sri Lankan Airlines flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Sri Lankan Airlines flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Sri Lankan Airlines and need to cancel, you’re in the right place! You can find all the information you need to navigate the Sri Lankan Airlines cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Sri Lankan Airlines?


If you have reserved a flight ticket with Sri Lankan Airlines, but due to some urgency, you need to cancel it. You can make Sri Lankan Airlines cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Sri Lankan Airlines cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Sri Lankan Airlines Cancellations


Step #1: Run any web browser on your computer. Visit the Sri Lankan Airlines homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Sri Lankan Airlines login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Sri Lankan Airlines login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Sri Lankan Airlines flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Sri Lankan Airlines login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Sri Lankan Airlines account, you can skip the logging in process. Visit the Sri Lankan Airlines cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theSri Lankan Airlines cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Sri Lankan Airlines Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Sri Lankan Airlines Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Sri Lankan Airlines Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Sri Lankan Airlines flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Sri Lankan Airlines account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Sri Lankan Airlines flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Sri Lankan Airlines cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Sri Lankan Airlines ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Sri Lankan Airlines’ Reservations Department +94 117 77 1979 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Sri Lankan Airlines online air ticket cancellation, contact Sri Lankan Airlines via phone.


Step #2: Tell the aviation executive that you want to cancel your Sri Lankan Airlines tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Sri Lankan Airlines ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Sri Lankan Airlines executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Sri Lankan Airlines Cancellation and Reimbursement FAQ's

☞ What happens if I cancel my Sri Lankan Airlines flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Sri Lankan Airlines ticket.

If you’ve purchased a basic economy Sri Lankan Airlines ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Sri Lankan Airlines ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Sri Lankan Airlines flight.

If you have a Sri Lankan Airlines refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Sri Lankan Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Sri Lankan Airlines reservation without being charged a Sri Lankan Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ What happens if you cancel a Sri Lankan Airlines non-refundable flight?

To cancel a Sri Lankan Airlines non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Sri Lankan Airlines flight.

☞ Can I get Sri Lankan Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Sri Lankan Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Sri Lankan Airlines flight was canceled less than 14 days before departure.

☞ How do I know if my Sri Lankan Airlines flight is refundable?

To check if a Sri Lankan Airlines ticket is refundable, go to Sri Lankan Airlines's website and enter the ticket or document number and the Sri Lankan Airlines will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Sri Lankan Airlines flight.

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