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Southwest Airlines Cancellation Policy 2023

2702 Love Field Dr, Dallas, TX, US, 75235



Founded - 1971

Key people - Bob Jordan



ImageCredit: SouthWest Airline

Southwest Cancellation And Refund Policy

Life is uncertain and however hard we try to plan things, sometimes things don’t work the way we have planned, and Southwest understands this, that’s why it has come up with its cancellation and refund policy under which depending on the fare type they chose, the passenger can cancel their ticket upto 10 minutes before the flight’s boarding and if they forget to cancel their ticket the airline will automatically convert the ticket’ value into the “Tranferrable Flight Credit”. Throughout this article, we will discuss the cancellation and refund policy of Southwest. 

What is Southwest Flight cancellation policy?

Cancellation policy refers to the situations under which the airline allows its passengers to cancel the flight with some restrictions based on what fare type they chose or when they decided to cancel their flight. If you decide to travel through Business Select®/Anytime tickets are refundable, whereas for Wanna Get Away® and Wanna Get Away Plus™ tickets are non-refundable. 

How To Cancel Your flight?

Here we have mentioned all the steps through which you can cancel a flight: 

  • Go to the airline’s official website.
  • Click on the “Change/Cancel” option on the website.editor-insert-image
  • Enter the required information like Reservation number, First Name, and Last name.
  • Select the “Cancel flight” option.
  • Click on the search option.
  • Select your flight and cancel your flight.
  • Your flight has been canceled now.

You can also cancel your flight by calling the Southwest Reservation department at 1800-435-9792.

24 Hours Cancellation Policy


Southwest doesn’t have a specific 24-hour cancellation policy for its passengers. The airline allows you to cancel your flight 10 minutes before the flight’s departure. If you don’t cancel your flight within that period of time the airline will consider you a No-Show and will only refund the amount in the flight credit form, but, there’s an exception to this: 

For the passengers who booked their flight ticket with a Southwest gift card or Southwest LUV Voucher and canceled their ticket within the first 24 hours of booking the flight, you can contact the airline here, whereas if they canceled their ticket after the first 24 hours of booking the flight, the airline will reimburse the amount in only flight credit form.

What If Southwest Cancel My Flight?

Southwest wants to make its passengers as comfortable as possible and if in any situation the airline has to cancel the flight due to some internal issue, the airline will put you on a different flight for the same itinerary as soon as possible but if you aren't happy with the new itinerary or the trip doesn’t serve your purpose anymore, you can always ask for the refund. The airline will provide you with a full refund regardless of what fare type you were traveling from.

What If Southwest Changes My Flight?

Southwest will only change your flight only if the situation is out of the airline’s control and will try to assist you in every way possible in that situation, the airline will inform you about the change in the flight’s schedule as soon as possible and the airline will also offer you a different itinerary for your travel depending on your choice you can either opt for the full refund or take the different itinerary the airline has planned for you.

What is Southwest's Refund policy?

Southwest understands that plan changes and its refund policy are made considering this in mind as the airline provides up to a full refund when you cancel your flight depending on the fare type you chose. Here is the refund policy of the airline based on the fare type chosen:

  • Southwest Business Select/Anytime tickets: The tickets of this fare type are refundable. In this fare type, the airline will provide you with a full refund from your preferred method of refund or will provide you with a flight credit that you can use for your further travels
  • South West Wanna Get Away and Wanna Get Away Plus™ tickets: These types of tickets are non-refundable. The value of the ticket will be converted to a  flight credit  or Transferable Flight credit (depending on the fare) that you can use to buy a future flight. 

Note: If you haven’t canceled your Southwest ticket, the airline allows you to cancel your ticket 10 minutes before the boarding of the flight, but if you still forget to cancel your ticket, the airline will automatically convert the amount of your ticket to a “Transferable Flight Credit” and if you are traveling from “Any Wanna Get Away or Wanna Get Away Plus” flight your credit will be forfeited. 

How To Apply For Southwest Cancellation Refund?

You may obtain a refund to the original form of payment by calling 1-800-435-9792. You may also request a refund by using the e-mail option on the airline's website by clicking here and submitting the required information. 

How Will I Get My Southwest Refund?

You can get a Southwest refund in different ways:

  • Credit card: If you booked your flight ticket with your credit card and you chose to get a refund from the airline through a credit card the airline will refund your amount within 7 business days.
  • Cash: If you booked your flight using cash at the airport, the airline will issue a cheque in your name within 20 business days for domestic flights.
  • Points: If you want your amount to get refunded in the points form, the points will go back to the Rapid Rewards account used to book the flight. Any taxes/fees not paid for using points can either be refunded as a method-of-payment refund or a flight credit to be used toward a future flight.
  • South West gift card or LUV Vouchers: If the reservation is canceled within 24 hours of booking, please contact. If you cancel the reservation after 24 hours, the Southwest gift card or Southwest LUV Voucher will be refunded as a flight credit.
  • Flight credit: Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as Transferable Flight Credit.

How to Use Southwest Airlines Travel Funds?

Travel funds are the funds that can be used to purchase flight tickets, taxes, and fees.

To view your Travel Funds balance and expiry dates:

  • Find the Check Travel Funds.
  • Enter the required information.
  • Now, click on the check funds button.

Southwest Contact Information

The airline wants to make the journey of its passengers comfortable and if they have any queries they want to answer them as soon as possible, thus, they have launched different types of communication channels for its passengers, so they can contact the airline easily:

Via Call: You can call the airline at 1-800-435-9792 in case of any change in your itinerary and also if you have questions about anything related to your journey. 

Via E-mail: You can also write an e-mail to the airline by clicking on this link in case of any complaint or query.

Via Letter: You can write a letter to the airline at P.O. Box 36647-1CR Dallas, Texas 75235

Southwest Airline Flight Change Policy

Southwest Airlines allows flight changes without fees for most tickets. Passengers can make changes online or contact customer service. Fare differences may apply. Same-day changes are available for a fee, subject to availability. Visit Southwest Airlines' website or contact customer service for accurate details.

Southwest Customer Review

Customer reviews are a priority while booking flights with any airline. You can check the review of Southwest Airline here


Southwest Airlines Cancellation and Refund FAQ's

☞ What is the No show policy of the airlines?

If you are a no-show on the flight and have bought a Business class/ Anytime ticket then the airline will refund the whole amount through flight credit whereas if you have bought Wanna Get Away® and Wanna Get Away Plus™ tickets then the whole amount will be forfeited.

☞ How much time the airline require to transfer the refunds?

Refunds directly depend upon the type of ticket. In the Southwest Airlines business and anytime category tickets apply to the full refund. So in this case require 10 working days to credit the amount to the source of payment.

☞ Is this possible that the airline can change your flight without your concern?

Yes, it is possible. The airline has the authority to do so at any given time. Whenever this situation happened then you are eligible to receive the fare difference. Only after the flight change, the entire procedure is done.

☞ Can I cancel my airline ticket without any cancellation fee?

Obviously yes,  flight cancellation is a very common thing. A traveler of the airline can cancel their ticket for any reason. Always make sure that the cancellations must be done within the specific period, which is mentioned in the cancellation policy. During the covid, the banality and change fees are removed to make travel more flexible for all passengers.

☞ What is the maximum late time when I can cancel my southwest airline ticket?

It is always preferable to cancel the flight as soon as possible or whenever a traveler believes that he is not capable of taking the flight on time. The airline understand things well and allowed their travelers to cancel their flight, 10 minutes before the flight departure.

☞ Is this possible that someone else to use my flight credits?

All types of tickets on Southwest Airlines are eligible to transfer flight credit. These credits allow the traveler to transfer their credit to someone else. One restriction is that both travelers must be Rapid Reward members, and only one time this can be done.

If the bookings are made through the Southwest business channel, then the transfer of rewards is possible between the employees of the organization. Fares which are received as flight credit, for the "wanna-get away"ticket will not be transferred to anyone.

☞ What are the reasons that my credit is not showing on my account?

Below are the main reasons :

  • You may not enter the correct rapid rewards number or you may forget to include this code while making changes, or cancel the booking. In this type of scenario, just enter your six-digit confirmation number.
  • It may be possible that the credit didn't belong in your name or that the credits were associated with the other passenger.
  • The credit points have expired.

☞ What is the procedure to check the flight credit balance?

There are two ways to do so.

  • Log into your account, select the payment section in the account, and then check the available balance of the credit points.
  • Directly go to the check travel fund page. Enter the six-digit confirmation code. (Which is displayed in green color over the cancel or changed mail).

☞ Is it possible to get a full refund for the "wanna-getaway" flight?

"Wanna get away" is an economical fare ticket, so this ticket is not refundable, but Southwest Airlines still offer a flexible cancellation policy. So whenever the wanna get away fare ticket is canceled, it offers reusability of the ticket fare, which is credited to the account in the form of flight credit. The flight credit can be used in the future to buy any ticket.

Points to keep in mind while applying for a refund:

  • If you booked the ticket in a group, then each traveler must retain their flight credit. Moreover, the individual credit must belong to the individual name of the traveler rather than the person who paid for the group tickets.
  • In the case of cancellation, you must cancel the ticket 10 minutes before the departure of the flight.
  • Also secure your six-digit confirmation number, because you'll need it for future bookings.

☞ Can I cancel a Southwest Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Southwest Airlines reservation without being charged a Southwest Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Southwest Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Southwest Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Southwest Airlines flight was canceled less than 14 days before departure.

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