Rwandair Cancellation and Reimbursement

Step-by-step guide of Rwandair Cancellation and Reimbursement Cancellation and Reimbursement process. Any Rwandair Cancellation and Reimbursement ticket can be canceled within 24 hours for a full refund.



Phone : +250 788 177 000

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Know about Cancellation Policy

Rwandair is a major carrier airline of the Rwanda that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Rwandair flight then before proceeding it is recommended to get information about Rwandair cancellation policy.

Cancellation 24 hours

Paying attention to the needs and situations of the passengers, Rwandair introduces 24 hours cancellation policy. Rwandair provides more flexibility and benefits for the passengers while managing their booking.

As per Rwandair 24-hour Cancellation policy, passengers can cancel a flight booked on Rwandair within 24 hours of the purchase. Rwandair will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Rwandair flight.

If the passengers cancel a Rwandair flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Rwandair ask to pay the penalty that will totally depend upon the fare rule of the Rwandair.

Cancellation Policy

Rwandair gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Rwandair official site The refund is provided only for the eligible Rwandair flight tickets that are canceled within the active span of time. Rwandair does not provide a refund after the expiry period of the ticket. The Rwandair refund request may take time to be processed and can be granted within 7 to 10 working days. If Rwandair flights are canceled due to any unavoidable reasons from the Rwandair' end then it provides compensation to the passengers to book the next subsequent Rwandair flight. Thus, you can easily cancel your flight and get a refund on Rwandair.

Cancellation Fees

Rwandair have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Rwandair flight cancellation fee for international flights, then go through the below instructions:

Rwandair cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Rwandair flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Rwandair cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Rwandair cancellation policy, you can contact Rwandair cancellation number +250 788 177 000 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +250 788 177 000.

Sometimes plans change and you are forced to cancel a Rwandair flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Rwandair flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Rwandair and need to cancel, you’re in the right place! You can find all the information you need to navigate the Rwandair cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Rwandair?


If you have reserved a flight ticket with Rwandair, but due to some urgency, you need to cancel it. You can make Rwandair cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Rwandair cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Rwandair Cancellations


Step #1: Run any web browser on your computer. Visit the Rwandair homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Rwandair login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Rwandair login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Rwandair flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Rwandair login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Rwandair account, you can skip the logging in process. Visit the Rwandair cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theRwandair cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Rwandair Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Rwandair Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Rwandair Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Rwandair flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Rwandair account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Rwandair flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Rwandair cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Rwandair ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Rwandair’ Reservations Department +250 788 177 000 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Rwandair online air ticket cancellation, contact Rwandair via phone.


Step #2: Tell the aviation executive that you want to cancel your Rwandair tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Rwandair ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Rwandair executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Rwandair Cancellation and Reimbursement FAQ's

1. What happens if I cancel my Rwandair flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Rwandair ticket.

If you’ve purchased a basic economy Rwandair ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

If you have a non-refundable Rwandair ticket you will be required to pay near about $200 for domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Rwandair flight.

If you have a Rwandair refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a Rwandair flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Rwandair reservation without being charged a Rwandair cancellation fee, regardless of fare selected.

3. Can I get Rwandair compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Rwandair responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Rwandair flight was canceled less than 14 days before departure.

4. How do I know if my Rwandair flight is refundable?

To check if a Rwandair ticket is refundable, go to Rwandair's website and enter the ticket or document number and the Rwandair will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Rwandair flight.