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Hong Kong Express Airways Cancellation Policy 2023

7/F One City gate, 20 Tat Tung Rd, Tung Chung, Hong Kong, China, 999077

+852 3902 0288


Founded - 2004

Key people - Luo Cheng


Hong Kong Express Airways

Hong Kong Express Airways Cancellation Policy

Hong Kong Express Airways has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Hongkong shuttle flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Hongkong shuttle flight:

Things To Remember:

Here are some essential things to keep in mind regarding Hongkong shuttle' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Hong Kong Express Airways may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Hong Kong Express Airways Cancellation Policy 24-Hours

Hongkong shuttle 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Hong Kong Express Airways 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Hongkong shuttle Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Hong Kong Express Airways side. For you to contact Hongkong shuttle official phone number +852 3902 0288 directly.

Hong Kong Express Airways Cancellation Policy Due To Weather

If Hong Kong Express Airways has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Hongkong shuttle will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Hongkong shuttle to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Hong Kong Express Airways cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Hongkong shuttle:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Hong Kong Express Airways Flight

Hong Kong Express Airways provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Hongkong shuttle flight:


Follow these steps to cancel your Hong Kong Express Airways flight:

  • Log into your account on the Hongkong shuttle website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Hong Kong Express Airways flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Hong Kong Express Airways airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Hong Kong Express Airways Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Hong Kong Express Airways Refund?

Here are the steps through which you can get a refund on your Hong Kong Express Airways flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Hong Kong Express Airways Contact Information:

Hongkong shuttle air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Hong Kong Express Airways:

  • Via Call: Hong Kong Express Airways Cancellation Phone Number is +852 3902 0288 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Hong Kong Express Airways?

If you have reserved a flight ticket with Hong Kong Express Airways but due to some urgency, you need to cancel it. You can do a Hongkong shuttle air cancellation in two ways - online or by telephone.

Hong Kong Express Airways refund and cancellation phone +852 3902 0288.

Let's know all those steps:

Method #1: Canceling Hong Kong Express Airways Flight within 24 Hours

Gather your Hongkong shuttle flight details:

Hong Kong Express Airways Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Hongkong shuttle Cancellation page:

Hong Kong Express Airways Cancellation page

Find your Hong Kong Express Airways trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Hongkong shuttle for refund:

Make a Call With Hong Kong Express Airways

Dial +852 3902 0288 and cancel Hong Kong Express Airways ticket over the phone

Send Hongkong shuttle an email for cancellation:

Hong Kong Express Airways an email

You can request a full refund through email. Send an Hong Kong Express Airways e-mail to Refunds.

Method #2: Changing Hong Kong Express Airways Flight

Visit the Hongkong shuttle website:

Hong Kong Express Airways website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Hongkong shuttle flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Hong Kong Express Airways new flight details carefully.

Click the new flight:

Hong Kong Express Airways new flight details

Click on the Hongkong shuttle new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Hong Kong Express Airways new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Hong Kong Express Airways Cancellation and Reimbursement FAQ's

☞ Can I cancel a Hong Kong Express Airways flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Hong Kong Express Airways reservation without being charged a Hong Kong Express Airways cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Hong Kong Express Airways compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Hong Kong Express Airways responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Hong Kong Express Airways flight was canceled less than 14 days before departure.

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