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Hi fly Cancellation Policy 2023

Latino Coelho nr 1, Hi Fly Building, Lisbon, Portugal, 1050-132

+351 211 143 500


Founded - 2006

Key people - Paulo Mirpuri


Hi fly

Hi fly Cancellation Policy

Hi fly has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Sky flyer flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Sky flyer flight:

Things To Remember:

Here are some essential things to keep in mind regarding Sky flyer' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Hi fly may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Hi fly Cancellation Policy 24-Hours

Sky flyer 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Hi fly 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Sky flyer Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Hi fly side. For you to contact Sky flyer official phone number +351 211 143 500 directly.

Hi fly Cancellation Policy Due To Weather

If Hi fly has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Sky flyer will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Sky flyer to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Hi fly cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Sky flyer:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Hi fly Flight

Hi fly provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Sky flyer flight:


Follow these steps to cancel your Hi fly flight:

  • Log into your account on the Sky flyer website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Hi fly flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Hi fly airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Hi fly Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Hi fly Refund?

Here are the steps through which you can get a refund on your Hi fly flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Hi fly Contact Information:

Sky flyer air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Hi fly:

  • Via Call: Hi fly Cancellation Phone Number is +351 211 143 500 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Hi fly?

If you have reserved a flight ticket with Hi fly but due to some urgency, you need to cancel it. You can do a Sky flyer air cancellation in two ways - online or by telephone.

Hi fly refund and cancellation phone +351 211 143 500.

Let's know all those steps:

Method #1: Canceling Hi fly Flight within 24 Hours

Gather your Sky flyer flight details:

Hi fly Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Sky flyer Cancellation page:

Hi fly Cancellation page

Find your Hi fly trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Sky flyer for refund:

Make a Call With Hi fly

Dial +351 211 143 500 and cancel Hi fly ticket over the phone

Send Sky flyer an email for cancellation:

Hi fly an email

You can request a full refund through email. Send an Hi fly e-mail to Refunds.

Method #2: Changing Hi fly Flight

Visit the Sky flyer website:

Hi fly website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Sky flyer flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Hi fly new flight details carefully.

Click the new flight:

Hi fly new flight details

Click on the Sky flyer new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Hi fly new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Hi fly Cancellation and Reimbursement FAQ's

☞ Can I cancel a Hi fly flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Hi fly reservation without being charged a Hi fly cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Hi fly compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Hi fly responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Hi fly flight was canceled less than 14 days before departure.

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