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Conviasa Cancellation Policy, Refund Policy and Flight Change


Aeropuerto Cacique Aramare, entre Av. Perimetral y Av. El Ejército. Puerto Ayacucho, Edo. Amazonas., Maiquetía, Maiquetía, Venezuela, 1162

58 212 - 3037451


Founded - 2004

Key people - Ramón Araguayan


Conviasa Cancellation and Refund Policy Information

Conviasa cancellation refers to a situation where an airline cancels a flight that was previously scheduled to operate. This can happen for a number of reasons, including mechanical problems with the aircraft, inclement weather, or lack of sufficient demand for the Conviasa flight.

If the Conviasa cancels a flight, passengers are entitled to a refund or alternative travel arrangements. In some cases, passengers may also be entitled to compensation for certain expenses incurred as a result of the cancellation.

Before booking an Conviasa flight it is always a good idea to familiarize yourself with its cancellation policy which we are going to cover:

Passengers contact direct Conviasa Cancellation and refund department via dialing 58 212 - 3037451.

Conviasa Cancellation Policy

  • Passengers who have purchased a Conviasa non-refundable ticket may request a refund of any applicable taxes and fees. But here the ticket price itself will not be refunded.
  • Passengers who have purchased a Conviasa refundable ticket can request a full refund of the ticket price plus applicable taxes and charges.
  • If a Conviasa flight is canceled or significantly delayed, Conviasa will usually offer passengers the option to change their flights or request a refund at no extra cost.
  • You can find out more about an Conviasa policies on its website or by contacting Conviasa customer service team at 58 212 - 3037451.

Cancellations Policy for Refundable Tickets

If you have purchased a refundable ticket with Conviasa and need to cancel your flight, you may be able to request a full refund of the ticket price plus any applicable taxes and fees.

Bad weather or mechanical problems with the aircraft may require Conviasa not to provide a refund or alternative travel arrangements.

Cancellations Policy for Non-Refundable Tickets

If you have purchased a non-refundable ticket with Conviasa and need to cancel your flight, you may not be able to obtain a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

Cancellations Policy for Basic Economy Tickets

Conviasa's Basic Economy fare is a non-refundable fare that offers lower prices in exchange for fewer benefits and more restrictions. If you bought a Basic Economy ticket on Conviasa and you have to cancel your flight, you may not get a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

To request a refund for a Basic Economy ticket, you must contact Conviasa and submit a cancellation request.

Conviasa's 24-Hour Cancellation Policy

  • Conviasa's 24-hour cancellation policy depends on the country of origin and the airlines. Responding to the needs and circumstances of passengers, Conviasa Airlines has introduced a 24-hour cancellation policy.
  • In accordance with Conviasa 24-hour cancellation policy, passengers may cancel a flight booked on Conviasa within 24 hours of purchase. Conviasa will provide a full refund of the cost of your ticket.
  • If the booking was made one week or more prior to the departure date of your Conviasa flight. Conviasa reserves the right to change cancellations up to 24 hours at any time.

Conviasa's free cancellation policy within 24-Hour

Important Note:

    • When you book tickets from the United States, a 24-hour policy may apply. The Conviasa Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
    • This data is gathered from various sources cannot guarantee policy changes from Conviasa side. For you to contact Conviasa official phone number 58 212 - 3037451 directly.

Cancellation Fees

Conviasa have also prescribed a cancellation fee for both domestic and international flights.

Conviasa cancellation fee of $100 to $500 is applicable if ticket cancellation requests are made after 24 hours as a risk-free cancellation.

If you cancel your Conviasa flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Conviasa cancellation fee. You can also make a cancellation request after canceling your flight ticket.

Conviasa Refund Policy

Below is the refund policy for Conviasa :

      1. Tickets purchased within 24 hours of departure and more than a week in advance are fully refundable under Conviasa's refund policy.
      2. Tickets purchased on Conviasa in Basic Economy are never refundable. There is only a 24-hour cancellation window.
      3. Depending on the region from where customers purchased the flight, different Conviasa cancellation refund rules will apply.
      4. Refunds on credit cards will be processed in 7 to 10 business days. Payments made through debit cards and other methods can take up to 20 business days.

Here Are the steps for getting Conviasa refund :

Now you can know how to get a refund on all the tickets. Below are the Conviasa refund policy steps:

      • Go to the official Conviasa website
      • Make sure you are signed in to your Conviasa account.
      • Look for refund options.
      • Conviasa Refund option should be selected.
      • Specify the information on your ticket.
      • Please upload any Conviasa flight supporting documents that you may have.
      • Confirm by pressing the button.

How Do I Cancel My Flight on Conviasa?

If you have reserved a flight ticket with Conviasa but due to some urgency, you need to cancel it. You can do a Conviasa cancellation in two ways - online or by telephone.

Conviasa refund and cancellation phone 58 212 - 3037451.

Let's know all those steps:

Method #1: Canceling Conviasa Flight within 24 Hours

Gather your Conviasa flight details:

Conviasa Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Conviasa Cancellation page:

Conviasa Cancellation page

Find your Conviasa trip by entering your personal, flight, and credit card details and clicking “Find My Trip”.

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Conviasa:

Make a Call With Conviasa

Dial 58 212 - 3037451 and cancel Conviasa ticket over the phone

Send Conviasa an email:

Conviasa an email

You can request a full refund through email. Send an Conviasa e-mail to Refunds.

Method #2: Changing Conviasa Flight

Visit the Conviasa website:

Conviasa website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Conviasa flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Conviasa new flight details carefully.

Click the new flight:

Conviasa new flight details

Click on the Conviasa new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Conviasa new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets


Conviasa Cancellation and Reimbursement FAQ's

☞ What happens if I cancel my Conviasa flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Conviasa ticket.

If you’ve purchased a basic economy Conviasa ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Conviasa ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Conviasa flight.

If you have a Conviasa refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Conviasa flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Conviasa reservation without being charged a Conviasa cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ What happens if you cancel a Conviasa non-refundable flight?

To cancel a Conviasa non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Conviasa flight.

☞ Can I get Conviasa compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Conviasa responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Conviasa flight was canceled less than 14 days before departure.

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