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Air India Web Check-in Online And Boarding Pass


Air India Building, Narriman Point, Mumbai, Maharashtra, India, 400 021

+91 22 26 26 5555


Founded - 1932

Key people - Ashwani Lohani


Air India

Check-in arrival time at airport:

Domestic: 60 minutes before scheduled departure
International: 90 minutes before scheduled departure

Minimum required check-in time with baggage:

Domestic: 30 minutes before scheduled departure
International: 60 minutes before scheduled departure

Air India Check-in Process Overview 

Air India, headquartered at Indira Gandhi International Airport in Delhi, serves more than 100 destinations across Asia, Europe, Africa, and North America as the national airline of India. With the most extensive international route network, it is India's largest international airline and ranks third among Indian airlines in terms of size.

  • How can I complete my Air India check-in process? 
  • Air India Airlines online check-in 
  • Steps to check in at Air India Airlines Airport
  • Air India Moblie Check-in

What are the Check-in Options at Air India Airlines? 

To get on an Air India flight at the scheduled time, the first thing you need to do is complete the check-in process. After you finish the check-in, Air India will send you a confirmation of your journey by email or text message using the contact information you provided. Checking in for a flight means you officially let the airline know that you're going on the trip and you have to arrive at the airport on time to catch the scheduled flight.

Check-in Options: 

Air India offers multiple check-in options for its passengers:


  • Web Check-in.
  • Mobile Check-in.
  • Kiosk Check-in (Only for domestic flights) 


Web check-in

Air India allows passengers to check in online for both domestic and international flights in six easy steps. This process enables passengers to select seats, print boarding passes, and check in for themselves and any other travelers.

Benefits of Air India Web Check-in

Air India Web Check-in is a great way for passengers to save time and avoid long queues at the airport. It eliminates the need to ask airport staff for preferred seat selection or expedited baggage check-in. Passengers can take care of these things in advance by using the web check-in service. After completing web check-in, passengers may receive important notifications, such as Air India seat check-in details, flight status updates, gate changes, and Air India check-in baggage allowance via email or SMS. 

What is the process of Web check-in at Air India Airlines?

  1. Visit Air India's website and click on the "Web Check-in" option.
  2. Enter your booking reference number or e-ticket number and your last name.
  3. Select the passengers you wish to check-in.
  4. Choose your preferred seat(s).
  5. Print your boarding pass or save it to your mobile device.
  6. Proceed to the airport and head directly to the security check if you have no bags to check-in, or drop off your checked baggage at the designated counter before proceeding to security.

Air India Airlines Web Check-in and Closing Time For International Flights 

  • Passengers can complete the Web Check-in process with Air India between 2 days to 2 hours before their scheduled departure time, except for a few specific flights where the process starts 54 hours before departure. 
  • This service is available for all travel classes, as long as the passenger holds a confirmed booking and an e-ticket.

How Can I get Boarding Pass online at Air India Airlines?

To obtain your boarding pass online, it is important to carefully go through the online check-in process. Once completed, the boarding pass will be immediately delivered to your email address and mobile number via text message. If you prefer, you can print a hard copy of the boarding pass.

Steps to check flight status while doing web check-in

  • Please navigate to the official website of Air India Airlines. 
  • Locate the "Manage Your Trip" section and access the flight status option. 
  • From there, you have the choice to search using either the flight number, airport, or flight route. 
  • Upon selecting your preferred option, provide the necessary information such as the flight number, departure or arrival city, and the date. 
  • Finally, click on the "Search" button to initiate the search process.

Seat Selection While Doing Web Check-in at Air India Airlines

When utilizing the E-Check-in service, you have the option to choose your seat. During the booking process, you can view and confirm seats on a seat map. Additionally, you have the flexibility to select your seat preference online at any time.

What are the Requirements for E-Check-in?

Online check-in is available for flights departing from India, within 4 to 36 hours before departure. Printing the E-Check-in confirmation slip is compulsory. E-Check-in is applicable for passengers with confirmed reservations. Allow sufficient time at the airport for security procedures, baggage check-in, and other necessary tasks.

Air India Airlines Mobile Check-in through App

Air India offers a mobile check-in option through their AI Mobile App, available for Apple and Android devices. Passengers can check in and view flight timetables, along with accessing helpful contact information.

Benefits of Mobile check-in

During mobile check-in, passengers typically input essential information, including passenger details and flight confirmation, through the mobile platform. Once the check-in process is finished, passengers receive their boarding passes directly on their mobile devices. They have the option to save the boarding pass digitally or print it if necessary.

Air India Airlines Mobile check-in and closing times for international flights

  • Mobile Check-in enables passengers to check in for multiple flights, within 48 hours of the scheduled departure time, in travel sequence order. 
  • The service also provides access to flight schedules for up to seven days.

Mobile check-in Baggage policy at Air India Airlines

Baggage Drop counters are available for those with more than carry-on luggage, and close 45-60 minutes before departure time, allowing for registered baggage and physical Boarding Pass pickup.

How Can I get Boarding Pass if I do online check-in through the Mobile App?

  • After successful Mobile Check-in for domestic flights and international flights from foreign airports, a Boarding Pass will be sent as a PDF document to your email address.
  •  You can print the Boarding Pass or obtain it at the check-in counter with your mobile device and photo ID.
  •  For international flights or domestic flights connecting to international flights from India, only a Confirmation Slip will be received, and the boarding pass must be collected at the airport.

The reason why Mobile check-in is not working or failed-

  • Unaccompanied minors (UMNR) 
  • Special service requests like stretchers or extra seats.
  • Customers with visual or hearing impairment.
  • Staff travel, industry discount tickets, upgrade vouchers, and agent discount tickets.
  • International credit card bookings that require card verification before boarding.
  • Groups consisting of more than 9 people with the same booking.

Customer Care of Air India Airlines

Air India Airlines' customer care services are there to assist passengers with various inquiries and concerns. Here are options for Air India Airlines' customer care services:

Live Chat: You can ask all the queries from the live chat support, the airline has named it “Maharaja” referring to the king. 

Form: There’s an option to connect with the airlines via form, simply write the question and push the submit button and the airlines shall answer via email. 

Air India Telephone Number:  You can call the airlines directly and clear any kind of query, dial +91 124 264 1407 or +91 202 623 1407 

Social Media: Get in touch with Air India Airlines agents via connecting the social media platforms: LinkedIn, Instagram, Twitter, and Facebook




☞ Is web check-in mandatory for Air India Airlines domestic flights?

Web check-in is not mandatory; you can do the check-in offline, too, by using a kiosk or doing the check-in at the counter.

☞ What else can I do while doing my Air India check-in online?

You can select your seat and print your boarding pass while doing your check-in online.

☞ How to do my Air India check-in online if I am traveling with baggage?

You can do your Air India web check-in as you usually do, you just have to deposit your baggage at the airport.

☞ Can I get the seat of my choice on Air India's flight after my web check-in?

Yes, you can get the seat of your choice on an Air India flight. After your web check-in, it will take you to the flight chart, where you can select your preferred seat.

☞ Does Air India Airlines have an online boarding pass?

Yes, Air India Airlines has a mobile boarding pass facility for domestic passengers.

☞ Can I do a check-in of all the people who are traveling with me on my Air India flight?

You can do the check-in of a maximum of nine passengers at the same time.

☞ What time does Air India Airlines check-in close?

Air India check-in closes 60 minutes before the departure of the flight.

☞ What is Air India Airlines' web check-in phone number?

If you need assistance, dial 0124-2641407 / 020-26231407 / 1860 233 1407. The service is available 24x7.

☞ What if I forget my PNR no. or QR Code while the Air India web check-in?

If you have forgotten your PNR number, you will be unable to proceed with the Air India online check-in. In such cases, you must visit the ticketing counter of Air India for manual check-in. Upon successfully completing the web check-in process, a message containing the PNR number and a QR code is typically shown on the screen. It is advisable to obtain a printed copy of this message for future reference.


☞ Can Unaccompanied Minors or passengers with disabilities use Mobile Check-in?

No, Mobile Check-in is not available for special passengers such as Unaccompanied Minors or passengers with disabilities.


☞ Do I need to print my Boarding Pass after checking-in at a kiosk?

No, passengers can print their own Boarding Pass directly from the kiosk after checking-in.

☞ What are my rights if web check-in fails?

Ie the event of a failed Air India web check-in, passengers are required to complete their check-in process by visiting the airline's counters or kiosks, where computer-printed boarding passes will be issued. Passengers will still be entitled to all the rights outlined in the Aircraft Rules of 1937, including refund or compensation in case of delays.

☞ Can you get Air India boarding pass online?

Yes, it is possible to receive a boarding card for Air India through the website. After you have completed the online check-in process, it is time to select a seat and print your boarding card.

☞ Why is Air India's online check-in not working?

There is a possibility that this issue is due to a combination of factors, including those listed below. This may be due to technical difficulties, incorrect information, or flight restrictions.

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