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WestJet Cancellation Policy 2023

21 Aerial Place North East, Calgary, Alberta, Canada, T2E 8X7

+1 403 444 26 00

IATA WS
ICAO WJA

Founded - 1996

Key people - Ed Sims

Canada

WestJet

Canceling flights is a tedious process with so many rules and regulations to keep in mind and making it a lot more complicated is the fact that every airline has different cancellation and refund policies and so does Westjet. Westjet airline Cancellation and Refund policy have been developed thinking in mind that every one of us can have emergencies that are out of our control, thus, Westjet allows their passengers to cancel their flight for no fee within 24 hours of the booking of their flight and levy a cancellation fee on canceling their flight after 24 hours of the flight’s booking.  

Westjet Cancellation Policy

Every airline has its cancellation policies, and it is essential to know them before booking your flight ticket as it will make it easier for you to cancel and get a refund on your flights in case of emergencies or when the airline cancels your flight. Westjet's Cancellation policy depends mainly on what type of ticket you are booking and from where you are booking it. Also, you can cancel your ticket only if you have booked the ticket from official sources.

24 Hours Cancellation Policy

Westjet has a 24 hours cancellation policy, in which if you cancel your flight within the first 24 hours of the flight’s booking, the airline will provide you with a full refund. If you cancel your ticket after 24 hours of booking your flight, the refund will depend on the type of ticket you bought.

Cancellation Policy On Econo Ticket

Economy class is the main class of the airplane and has very few amenities. Westjet airline cancellation policy for economy tickets states that the airline will charge a cancellation fee based on where you are planning on flying. Here is the detailed information of the cancellation fees that the airline will charge for canceling your ticket:

  • If you are planning on taking flight within Canada, the airline will charge cancellation fees between $74.70-$88.15. Also, if you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $37.35-$44.07, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to all destination except Europe and Asia, the airline will charge cancellation fees between $100-$118.
  • If you are planning on taking flight from Canada to all destination except Europe and you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $50-$59, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to Europe, the airline will charge cancellation fees between $112.05-$132.22. 
  • If you are planning on taking flight from Canada to all destination except Europe and you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $100-$118, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $186.95-$220.36.
  • If you are planning on taking flight between Canada and Asia, the airline will charge cancellation fees between $112.05-$132.22.

Cancellation Policy On Premium Ticket

Premium class lies between the economy class and business class and has more amenities than economy class and less than business class. Westjet airline cancellation policy on premium tickets allows you to cancel your booking but at a price. Here is the detailed information of the cancellation fees that the airline will charge for cancelling your ticket:

  • If you are planning on taking flight within Canada, the airline will charge cancellation fees between $74.70-$88.15.
  • If you are planning on taking flight within Canada, and you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $37.35-$44.07, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to all destination except Europe and Asia, the airline will charge cancellation fees between $100-$118. 
  • If you are planning on taking flight from Canada to all destination except Europe and you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $37.35-$44.07, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to Europe, the airline will charge cancellation fees between $224.10-$264.44.
  • If you are planning on taking flight from Canada to Europe and you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $186.95-$220.36.
  • If you are planning on taking flight between Canada and Asia, the airline will charge cancellation fees between $224.10-$264.44.

Cancellation Policy On Business Ticket

Buisness class is the most premium class on the entire plane. It comes with every amenity a person can want. Westjet cancellation policy on buisness ticket allows you to cancel your booking but at a higher price than the economy or premium class. Here is the detailed information of the cancellation fees that airline will charge for cancelling your ticket:

  • If you are planning on taking flight within Canada, the airline will charge cancellation fees between $74.70-$88.15.
  • If you will cancel your flight more than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15, whereas if you will cancel your flight less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to all destination except Europe and Asia, the airline will charge cancellation fees between $100-$118.
  • If you are planning on taking flight from Canada to all destination except Europe and you will cancel your flight more or less than 60 days before the departure of flight, the cancellation fee will be between $74.70-$88.15.
  • If you are planning on taking flight from Canada to Europe, the airline will charge cancellation fees between $224.10-$264.44.
  • If you are planning on taking flight from Canada to all destination Europe you will cancel your flight more or less than 60 days before the departure of flight, the cancellation fee will be between $224.10-$264.44.
  • If you are planning on taking flight between Canada and Asia, the airline will charge cancellation fees between $448.20-$528.88.

Cancellation Policy In Case Of No Show

Life is not easy and sometimes we get into a situation that is out of our control, thus in situation when you aren’t able to cancel your ticket, the airline allows you to cancel your ticket as late as 2 hours before the departure of your flight. In case of No show the whole amount will be forfeited.

Cancellations Policy On Econoflex/ Premiumflex/ Businessflex Ticket

The airline cancellation policy for econoflex/Premiumflex and Buisnessflex tickets is pretty simple. The airline will provide full refunds in all the three cases but in the case of econoflex ticket the airline will deposit your refund in your Travel bank, whereas in the case of premiumflex or businessflex ticket you will get your refund returned to you through the original mode of payment.

Itself Cancellations Policy 

If the airline cancels a flight due to any issue, then Westjet has a policy of refunding the ticket or making travel arrangements for the passengers on a different flight depending on the factors leading to it. If the flight cancellation is due to factors that were out of the airline's control and your flight was delayed more than 3 hours, then the airline will provide you with a confirmed reservation for no additional charges and if the travel arrangements made by the airline doesn’t fit your needs, the airline will provide a full refund through the method of the original payment. Also, if you booked your ticket through a travel agent or a third party, the airline requests you to contact them directly for refunds.

Westjet’s Cancellation Compensation Policy

If the airline informed you about your flight delay 14 days or later than the departure time shown on your ticket, the airline will give you compensation based on the hours your flight was delayed as long as you apply for the compensation within 1 year from the day of the delayed flight. 

Delay time

Compensation amount

3 to 6 hours

$400

6 to 9 hours

$700

More than 9 hours 

$1,000

Westjet Cancellation Method

Westjet allows you to cancel your flight if you bought your flight ticket from Westjet directly or from its local office. Here is a list of methods through which you can cancel your Westjet flight.  

Online Cancellation method

You can go to the Westjet official website and cancel your ticket just by following these steps:  

  • Go to the airline's official website.
  • Click on the Manage Booking option.

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  • Enter the Booking reference number into the given field.

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  • Click on the search button
  • Click on the Cancel booking link.

Mobile Cancellation method

The airline has launched its app named Westjet which allows you to do your check-in and cancel your tickets from your phone. Here are the steps that you can follow to cancel your ticket from mobile:

  • Download the airline's app either from the Play Store or the apple store.

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  • Click on the Manage Booking option.
  • Enter the required details like Booking reference number and family name.
  • Click on the Cancel button to make your flight cancellation.

Offline Cancellation method

If you want to cancel your ticket offline, you can call on this number  +1-844-933-2065, the executive will assign you an agent who will ask you for certain information like booking number and last name and will cancel your flight from their end.

Westjet Refund Policy

When you cancel your flight, the only question in your mind is whether you will get your refund, thus, the airline has a policy of refunding the amount based on the class of the ticket you booked. Here is the Westjet refund policy in detail:

  • If you have canceled your ticket within 24 hours of booking, you are eligible for a full refund but if you booked a same-day flight, you won’t be eligible for a refund.
  • If you have Econoflex, Premiumflex, and Buisnessflex tickets, the airline will provide you with a full refund upon canceling of the ticket.
  • The airline allows you to cancel your ticket up to 2 hours before the departure of the flight, then the airline will provide you with a refund based on the class of the ticket you purchased.

How To Get Your Westjet Cancellation Refund?

The airline provides cancellation refunds either through Travel bank or through the original method of payment.  You can collect your Cancellation refund online or contact Westjet’s authorities. Here is the method through which you can get a refund on your Westjet flight:

  • Go to the Westjet website.
  • Click on the Manage Booking option.
  • Enter the Booking reference number into the given field.
  • Click on the Cancel booking link.
  • Your ticket has been canceled.
  • After the cancellation, click on the refund tab.
  • Fill out the form and submit it.
  • The airline will send an e-mail with a link to your registered e-mail id through which you can track your refund status.

Also, if you booked a refundable ticket, the airline will transfer the amount to the method of booking the flight, either to the debit card or credit card through which you book the ticket. 

WestJet Cancellation and Refund FAQ's


☞ How long does Westjet take to process a refund?

The airline takes around 7-10 to initiate a refund in case of cancellation.

☞ How can I check my Westjet flight cancellation refund status?

You can check your flight cancellation refund status by logging into your account and finding the refund option.

☞ Westjet cancelled my flight. Can I get my refund?

The airline will provide you refund a refund or make arrangements for you on a different flight.

☞ If I booked two tickets and I want to cancel one ticket. Can I do it?

Yes, you can cancel one ticket by logging into your account or calling the airline.

☞ Why did Westjet cancel the flight?

The airline cancels flights only in the case of technical emergencies or weather problems.

☞ How can I contact Westjet airline?

The airline's phone number is +1-844-933-2065.

☞ Does Westjet has a whatsapp bot through which I can cancel my ticket?

The airline uses a WhatsApp bot named Juliene to help its passengers and you can cancel your ticket.

☞ Can I cancel a WestJet flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their WestJet reservation without being charged a WestJet cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ Can I get WestJet compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the WestJet responsibility and either: the replacement flight delays your arrival by 2 or more hours. your WestJet flight was canceled less than 14 days before departure.

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