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Virgin Australia Cancellation Policy 2023

56 Edmondstone Road, Bowen Hill, Brisbane, Queensland, Australia, 4006

+61 7 3295 3000

IATA XR
ICAO VOZ

Founded - 2000

Key people - Paul Scurrah

Australia

Virgin Australia

Virgin Australia Cancellation Policy

Virgin Australia has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Velocity flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Velocity flight:

Things To Remember:

Here are some essential things to keep in mind regarding Velocity' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Virgin Australia may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Virgin Australia Cancellation Policy 24-Hours

Velocity 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Virgin Australia 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Velocity Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources Airlinesmap.com cannot guarantee policy changes from Virgin Australia side. For you to contact Velocity official phone number +61 7 3295 3000 directly.

Virgin Australia Cancellation Policy Due To Weather

If Virgin Australia has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Velocity will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Velocity to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Virgin Australia cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Velocity:

 

Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)

USD 0

60-+ days before departure

USD 0

31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Virgin Australia Flight

Virgin Australia provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Velocity flight:

Online: 

Follow these steps to cancel your Virgin Australia flight:

  • Log into your account on the Velocity website https://www.virginaustralia.com/eu/en/_cookiesAcceptance/
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Virgin Australia flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Virgin Australia airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Virgin Australia Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Virgin Australia Refund?

Here are the steps through which you can get a refund on your Virgin Australia flight:

  • Go to the airline's official website https://www.virginaustralia.com/eu/en/_cookiesAcceptance/.
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Virgin Australia Contact Information:

Velocity air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Virgin Australia:

  • Via Call: Virgin Australia Cancellation Phone Number is +61 7 3295 3000 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Virgin Australia?

If you have reserved a flight ticket with Virgin Australia but due to some urgency, you need to cancel it. You can do a Velocity air cancellation in two ways - online or by telephone.

Virgin Australia refund and cancellation phone +61 7 3295 3000.

Let's know all those steps:

Method #1: Canceling Virgin Australia Flight within 24 Hours

Gather your Velocity flight details:

Virgin Australia Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Velocity Cancellation page:

Virgin Australia Cancellation page

Find your Virgin Australia trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website https://www.virginaustralia.com/eu/en/_cookiesAcceptance/.

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Velocity for refund:

Make a Call With Virgin Australia

Dial +61 7 3295 3000 and cancel Virgin Australia ticket over the phone

Send Velocity an email for cancellation:

Virgin Australia an email

You can request a full refund through email. Send an Virgin Australia e-mail to Refunds.

Method #2: Changing Virgin Australia Flight

Visit the Velocity website:

Virgin Australia website

Go to https://www.virginaustralia.com/eu/en/_cookiesAcceptance/ then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Velocity flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Virgin Australia new flight details carefully.

Click the new flight:

Virgin Australia new flight details

Click on the Velocity new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Virgin Australia new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Virgin Australia Cancellation and Reimbursement FAQ's


☞ Can I cancel a Virgin Australia flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Virgin Australia reservation without being charged a Virgin Australia cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ Can I get Virgin Australia compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Virgin Australia responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Virgin Australia flight was canceled less than 14 days before departure.

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