T'way Air Cancellation and Reimbursement

Details of (TW) T'way Air flight Cancellation policy, Refunds, and Reimbursement. Get the process of understanding T'way Air (TW) changes.

T'way Air

Hong-geun Jeong/Registration No.: 101-81-94800, Online Retailer Registration No.: 2013-Seoul Seongdong 3rd Fl., Intl. Cargo Terminal, 210, Haneul-gil, Gangseo-gu, Korea - South, 0169

Phone : +82 2 6250 5964

Website :

T'way Air



Key people


Korea - South

T'way Air

Know about Cancellation Policy

T'way Air is a major carrier airline of the Korea - South that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your T'way Air flight then before proceeding it is recommended to get information about T'way Air cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, T'way Air introduces 24 hours cancellation policy. T'way Air provides more flexibility and benefits for the passengers while managing their booking.


As per T'way Air 24-hour Cancellation policy, passengers can cancel a flight booked on T'way Air within 24 hours of the purchase. T'way Air will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your T'way Air flight. The T'way Air rights to change 24 hours cancellation any time.

This Data is collected from various sources the airlinesmap.com may not have the guaranteed change in policy from T'way Air side. for you directly contact official phone number +82 2 6250 5964 of T'way Air.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a T'way Air flight a few hours before the departure of the flight and the flight was booked not more than a week before then the T'way Air ask to pay the penalty that will totally depend upon the fare rule of the T'way Air.

Cancellation Policy

T'way Air gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at T'way Air official site https://www.twayair.com/app/main. The refund is provided only for the eligible T'way Air flight tickets that are canceled within the active span of time. T'way Air does not provide a refund after the expiry period of the ticket. The T'way Air refund request may take time to be processed and can be granted within 7 to 10 working days. If T'way Air flights are canceled due to any unavoidable reasons from the T'way Air' end then it provides compensation to the passengers to book the next subsequent T'way Air flight. Thus, you can easily cancel your flight and get a refund on T'way Air.

Cancellation Fees

T'way Air have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the T'way Air flight cancellation fee for international flights, then go through the below instructions:

T'way Air cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your T'way Air flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a T'way Air cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the T'way Air cancellation policy, you can contact T'way Air cancellation number +82 2 6250 5964 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +82 2 6250 5964.

Sometimes plans change and you are forced to cancel a T'way Air flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a T'way Air flight, you know the process can be both expensive and complicated.

If you happened to book your flight with T'way Air and need to cancel, you’re in the right place! You can find all the information you need to navigate the T'way Air cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on T'way Air?


If you have reserved a flight ticket with T'way Air, but due to some urgency, you need to cancel it. You can make T'way Air cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the T'way Air cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online T'way Air Cancellations


Step #1: Run any web browser on your computer. Visit the T'way Air homepage https://www.twayair.com/app/main. Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your T'way Air login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your T'way Air login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent T'way Air flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your T'way Air login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a T'way Air account, you can skip the logging in process. Visit the T'way Air cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theT'way Air cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage T'way Air Reservations’ link https://www.twayair.com/app/main, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘T'way Air Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘T'way Air Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during T'way Air flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your T'way Air account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your T'way Air flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the T'way Air cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your T'way Air ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial T'way Air’ Reservations Department +82 2 6250 5964 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or T'way Air online air ticket cancellation, contact T'way Air via phone.


Step #2: Tell the aviation executive that you want to cancel your T'way Air tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit T'way Air ATO (Airport Ticket Office).


Step #3: You can talk face to face with the T'way Air executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

T'way Air Cancellation and Reimbursement FAQ's

1. What happens if I cancel my T'way Air flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable T'way Air ticket.

If you’ve purchased a basic economy T'way Air ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable T'way Air ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future T'way Air flight.

If you have a T'way Air refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a T'way Air flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their T'way Air reservation without being charged a T'way Air cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


3. What happens if you cancel a T'way Air non-refundable flight?

To cancel a T'way Air non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a T'way Air flight.

4. Can I get T'way Air compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the T'way Air responsibility and either: the replacement flight delays your arrival by 2 or more hours. your T'way Air flight was canceled less than 14 days before departure.

5. How do I know if my T'way Air flight is refundable?

To check if a T'way Air ticket is refundable, go to T'way Air's website https://www.twayair.com/app/main and enter the ticket or document number and the T'way Air will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future T'way Air flight.