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TUI fly Cancellation Policy 2023

Flughafenstrasse 10, Langenhagen, Germany, 30855

+49 180 5424 140


Founded - 1972

Key people - Oliver Lackmann


TUI fly

TUI fly Airlines Cancellation Policy, Refund Policy, and Flight Change

It is indeed difficult yet daunting to find the information relevant to flight cancellation, refund, and flight details change policies when there is significant pressure on you to book your flight tickets with the airlines having the most flexible policies. The flexible policies of the airlines let the passengers get benefited in the moments when a certain emergency arises and then they need to cancel their scheduled flights.

Read below all the information about the policies that may be of great help to you.

TUI fly Airlines Flight Cancellation Fee

When you book flight tickets with TUI Fly, then the charges are deducted from the holiday fee as the cancellation is known as the termination fee. The termination fee varies and depends upon the days left for the flight departure.

Days before flight departure

Amount dedicated as the termination charges

>70 days 

Loss of deposit

Between 69 to 63 days


Between 62 to 49 days


Between 48 - 29 days


Between 28 - 15 days


Between 14 - 0 days


What is TUI fly Cancellation policy?

The cancellation policy of TUI airlines is a set of certain rules and conditions that informs the passengers about the important provisions that they need to follow or know while making bookings, canceling, or claiming refunds from the airline.

  • Cancellations requests are entertained only on workdays i.e., from Monday to Saturday.
  • Passengers are advised to get themselves insured against the loss caused by cancellations or the no-show.
  • No-show passengers are not entitled to get any refund amount for their booked ticket.
  • Under certain special conditions, the passengers are free to claim a refund.
  • Cancellation policy for the following holidays varies from one to another, the passengers need to call the airlines directly.
Ski holidays
Lakes & Mountains holidays
Twin centre holidays
Group bookings
Weddings abroad
Hotel only bookings
Package with flights offered by another airline

How to cancel TUI fly flight Online?

Passengers have two options to cancel their flight online; either they choose to do it from the official website or they can do it through the app of the airlines.

  1. Through the official website.

To cancel your flight with the TUI fly, you need to follow the steps mentioned below;

  • Browse the official website of the airline.
  • Enter the last name of the passenger and the booking reference number.
  • Press submit to log in to your account.
  • Select the booking that you want to cancel.
  • Enter all the details required on the page.
  1. Through the TUI Fly app
  •  Open the app on your mobile phone.
  •  Go to my bookings section.
  •  Find the option to cancel your flight.
  •  Do as what is directed and at the end press submit to finish the process.

How to cancel TUI fly Airlines flight offline

In spite of the present two ways to cancel your flights online, if you want to prefer offline methods then you can again do it through the two methods.

1. Cancel the flight at the airport counter

  • When you reach the airport, find the desk dedicated to the purpose. 
  • Present the relevant document and request to cancel your flight.

2. Cancel the flight through the customer care number

  • Dial the KLM customer care number.
  • Talk to the agent.
  • Convey your concern appropriately and tell them a valid reason for the cancellation.
  • The agent will cancel your flight on your behalf and you can request them to claim for the refunds also.

TUI fly flight cancellation Fee Waiver

To get optimum benefits from the TUI fly flight cancellation fee waivers, you need to check the official website of the airline regularly or you can call Tui fly customer care to get the most recent offers and cancellation fee waivers. Generally, the cancellation fee waivers are offered by the airlines under certain special conditions that are mentioned herein;

  • Flight canceled due to weather
  • Flight canceled due to govt. Restrictions.
  • Flight canceled due to natural calamities.

TUI fly Refund Policy

The refund policy of TUI fly offers money refunds to passengers under some special conditions only.

The main provisions of the refund policy are mentioned below;

  • The passengers can claim a refund for the canceled flights only when there are some emergencies that can't be avoided.
  • The passengers are required to inform the airlines in writing before the departure of the flight.
  • Only the taxes imposed on the passengers at the time of booking are refundable upon the written request from the passenger side within 3 months of flight cancellation.

How to Claim a Refund from TUI Fly 

The process of claiming a refund from tui fly airlines is a little tricky as it allows you to claim refunds only in special circumstances.

 To claim a refund from the airline you need to follow the steps mentioned below;

  • Visit the official website of the airline and check if you are eligible for a refund or not.
  • Request for a refund of the taxes or extra charges imposed on you at the time of booking.
  • Submit your request and wait for the confirmation email or response from the airlines.

Rebook TUI Fly Canceled Booking

To rebook the flights, you need to follow some easy steps that are mentioned just below;

  • Browse the official website.
  • Login to your account.
  • Select the canceled flight for which you want to rebook.
  • Choose new dates and timings and enter other details as required on the page.
  • Press submit to finish your claim.
  • Get details of the new flight on your registered email id.

TUI fly Cancellation and Refund FAQ's

☞ Does TUI Fly airlines allow for cancellations?

The answer is yes. TUI Fly airlines allow for cancellation but there are certain rules and conditions that a passenger needs to take care of while booking their tickets with the airline.

☞ Will TUI Fly automatically rebook my canceled flight?

Yes. Usually, you are rebooked to the next available flight. however, if you want to choose a different one then you are required to do it manually either through online or offline means.

☞ How long does TUI Fly take for a refund?

For online payments, it takes around 7-10 working days  to get a refund from the TUI Fly airlines.

☞ Can I sell my TUI Fly tickets?

The airlines may provide you the option to sell your ticket. You need to check it by calling on their customer care numbers.

☞ Can I cancel a TUI fly flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their TUI fly reservation without being charged a TUI fly cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get TUI fly compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the TUI fly responsibility and either: the replacement flight delays your arrival by 2 or more hours. your TUI fly flight was canceled less than 14 days before departure.

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