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Thai Airways International Cancellation Policy 2023

Larnluang ticket office 6 larnlueng RD, Bangkok,, Thailand, 10100

+66 2 356 1111


Founded - 1960

Key people - Ekniti Nitithanprapas


Thai Airways International

Thai Airways International Cancellation Policy

Thai Airways International has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Thai flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Thai flight:

Things To Remember:

Here are some essential things to keep in mind regarding Thai' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Thai Airways International may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Thai Airways International Cancellation Policy 24-Hours

Thai 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Thai Airways International 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Thai Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Thai Airways International side. For you to contact Thai official phone number +66 2 356 1111 directly.

Thai Airways International Cancellation Policy Due To Weather

If Thai Airways International has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Thai will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Thai to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Thai Airways International cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Thai:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Thai Airways International Flight

Thai Airways International provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Thai flight:


Follow these steps to cancel your Thai Airways International flight:

  • Log into your account on the Thai website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Thai Airways International flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Thai Airways International airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Thai Airways International Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Thai Airways International Refund?

Here are the steps through which you can get a refund on your Thai Airways International flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Thai Airways International Contact Information:

Thai air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Thai Airways International:

  • Via Call: Thai Airways International Cancellation Phone Number is +66 2 356 1111 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Thai Airways International?

If you have reserved a flight ticket with Thai Airways International but due to some urgency, you need to cancel it. You can do a Thai air cancellation in two ways - online or by telephone.

Thai Airways International refund and cancellation phone +66 2 356 1111.

Let's know all those steps:

Method #1: Canceling Thai Airways International Flight within 24 Hours

Gather your Thai flight details:

Thai Airways International Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Thai Cancellation page:

Thai Airways International Cancellation page

Find your Thai Airways International trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Thai for refund:

Make a Call With Thai Airways International

Dial +66 2 356 1111 and cancel Thai Airways International ticket over the phone

Send Thai an email for cancellation:

Thai Airways International an email

You can request a full refund through email. Send an Thai Airways International e-mail to Refunds.

Method #2: Changing Thai Airways International Flight

Visit the Thai website:

Thai Airways International website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Thai flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Thai Airways International new flight details carefully.

Click the new flight:

Thai Airways International new flight details

Click on the Thai new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Thai Airways International new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Thai Airways International Cancellation and Reimbursement FAQ's

☞ Can I cancel a Thai Airways International flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Thai Airways International reservation without being charged a Thai Airways International cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Thai Airways International compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Thai Airways International responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Thai Airways International flight was canceled less than 14 days before departure.

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