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Swiss Cancellation Policy 2023

Swiss International Air Lines Ltd. Flughafenstrasse, Basel, Switzerland, 4002

+41 44 564 0000


Founded - 2005

Key people - Andreas Thurnheer




Swiss International Airline Flight Cancellation And Refund Policy 

Information about the airline’s cancellation policy is mostly given vaguely on their websites and due to lack of information, most of the passengers fail to get a refund. Thus, here, we are with a detailed article on Swiss International Airline flight cancellation and refund policy so that you never have to forego your refund of the canceled flight:

Things To Remember:

Here are the things you should remember before canceling your Etihad Airways flight:

  • Make sure that your ticket hasn’t been used before and is refundable
  • Check that your ticket was booked 5 days before the original departure date of the flight.
  • Remember that once you cancel your flight, you can’t change it.
  • The amount you will get as a refund will depend on what fare type you chose.
  • An additional fee may be charged by your bank to process the refund.
  • If your ticket was refundable, your refund will be automatically processed through the method you booked the flight.
  • Refunds take between 14 to 30 working days to appear on your card or bank statement

What Is The Swiss International Airline Flight Cancellation Policy?

Swiss International Airlines has a flexible cancellation policy that majorly depends on the fare type(Economy, Premium Economy, Business, First) that you have chosen to travel with. Swiss International Airline's flight cancellation policy is only applicable for flights booked from the Swiss International Airline customer service number, Swiss International Airline booking portal, and Swiss International Airline airport counter. 

What Is The Swiss International Airline 24-Hour Cancellation Policy?


Sadly, Swiss International Airlines doesn’t provide a 24-Hour cancellation policy for flights originating from the region outside of the U.S.A. For the flights originating to/from the U.S.A, the airline has a 24-hour cancellation policy under which the passengers can cancel their Swiss International Airline flights within 24 hours of booking their flight as long as the flight was booked 7 days before the original departure date of the flight.

What Is The Swiss International Airline No-Show Policy?

No show is the case when the person who booked the flight neither reached the airport to book the flight nor informed the airline that he/she won’t be able to board the flight, i.e. nor canceled the flight. In the case of a no-show, the airline holds the right to forfeit the amount and won’t provide any refunds to the passengers. If the passenger couldn’t board the flight due to the death of a close relative or due to a medical emergency the airline will provide a refund but the passengers have to show the relevant documents to the airline.

What Is The Swiss International Airline Cancellation Refund Policy?

Swiss International Airline Cancellation refund policy depends on the fare type you chose while booking your ticket. Here we have mentioned all the situations in which the airline provides refunds to its customers:

  • If  the airline cancels your flight, you will be eligible for a full refund,
  • The airline will refund you the amount if you or someone close to you had a medical emergency. In this situation, you will have to show the required documents to the airline.
  • If you are traveling to/from the U.S.A., the airline will provide you with a full refund if you cancel your flight within 24 hours of booking it as long as the departure date of your flight is more than 7 days from booking it.
  • If your flight was delayed for more than 3 hours, you're eligible for a full refund.

How To Get a Swiss International Airline Cancellation Refund?

Via Online: If your Swiss International Air flight has been canceled and you're entitled to a refund. Here are the steps through which you can request a refund online on their website:

  • Go to the airline's official website and click on "My bookings."
  • Enter your booking reference and last name, and then click on "Continue."
  • If your flight is eligible for a refund, you'll see the option to request a refund.
  • Follow the instructions to provide the required information and submit your refund request.

Note: Swiss International Airline takes a lot of time to initiate the refund process and currently they don’t have a service to initiate the refunds online. If you have any queries regarding the refund process, you can always contact the Swiss Airline customer service executive or the travel agent whom you asked to book your tickets.

Via Call: You can directly call the Swiss Air customer service center and the agent on the counter will help you with the cancellation and refund process by asking you some questions about your booking like your PNR number and your last name. 

What Is The Swiss International Airline Flight Change Policy?

If you are not sure whether you can board your flight on the booked date, you can always choose to change your booking to another date. Here we have mentioned who can change their flight and all the exceptions attached to it:

  • If your ticket number starts at 724, you can change your booking.
  • If you booked your ticket with the voucher you are not eligible to change your flight.
  • You can only rebook one-way tickets.
  • You can’t change your flight if you booked it by Redeem Booking method.

How Can I Contact Swiss International Airline?

The airline wants to serve its customer with the best service possible and has launched various ways through which passengers can contact the airline. Here, we have mentioned all the ways through which you can contact the airline:

  • Via Call: You can contact Swiss Air at the number +41 (0)848 700 700. This service is toll-free and available 24x7 where the customer service agent of the airline will assist you in every way possible.
  • Via Live Chat: The airline has a feature of live chat present on its website. The service is free in nature and can be availed from Monday to Sunday, 08:00 to 22:00 CET.
  • Via E-mail: You can contact Swiss Air by writing to them at their e-mail address The customer care executive will contact you most probably within 24-48 hours of you sending them a mail.
  • Via Social Media: You can also, contact the airline by tagging them either on Instagram or Twitter.
  • At the airport counter: You can go to the airline’s counter present at the airport and the genet at the counter will answer all your queries and even help you with the cancellation process.

Swiss Cancellation and Refund FAQ's

☞ What changes can I make to my ticket?

Swiss Air provides you with the option of changing the date of your flight. The airline doesn’t allow you to change the origin/destination of your travel.

☞ Can online redemption bookings be changed?

No, the reservations made from online redemption booking can’t be changed.

☞ What is the cancellation fee for canceling a Swiss International Airline flight?

The cancellation fee for the airline depends on the fare type you chose to travel with.

☞ How can I cancel my flight?

You can cancel your flight either online, via call, or at the airline’s counter at the airport.

☞ Can I cancel a Swiss flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Swiss reservation without being charged a Swiss cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Swiss compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Swiss responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Swiss flight was canceled less than 14 days before departure.

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