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Sun Express Cancellation and Reimbursement

Sun Express

Antalya P.O. Box 28 Yenigöl Mah. Nergiz Sok. No: 84 PK Muratpasa, Antalya, Turkey, TR-07230

+90 232 444 07 97


Founded - 1989

Key people - Jens Bischof


Sun Express

Know about Cancellation Policy

Sun Express is a major carrier airline of the Turkey that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Sun Express flight then before proceeding it is recommended to get information about Sun Express cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Sun Express introduces 24 hours cancellation policy. Sun Express provides more flexibility and benefits for the passengers while managing their booking.


As per Sun Express 24-hour Cancellation policy, passengers can cancel a flight booked on Sun Express within 24 hours of the purchase. Sun Express will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Sun Express flight. The Sun Express rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from Sun Express side. for you directly contact official phone number +90 232 444 07 97 of Sun Express.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Sun Express flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Sun Express ask to pay the penalty that will totally depend upon the fare rule of the Sun Express.

Cancellation Policy

Sun Express gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Sun Express official site The refund is provided only for the eligible Sun Express flight tickets that are canceled within the active span of time. Sun Express does not provide a refund after the expiry period of the ticket. The Sun Express refund request may take time to be processed and can be granted within 7 to 10 working days. If Sun Express flights are canceled due to any unavoidable reasons from the Sun Express' end then it provides compensation to the passengers to book the next subsequent Sun Express flight. Thus, you can easily cancel your flight and get a refund on Sun Express.

Cancellation Fees

Sun Express have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Sun Express flight cancellation fee for international flights, then go through the below instructions:

Sun Express cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Sun Express flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Sun Express cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Sun Express cancellation policy, you can contact Sun Express cancellation number +90 232 444 07 97 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +90 232 444 07 97.

Sometimes plans change and you are forced to cancel a Sun Express flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Sun Express flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Sun Express and need to cancel, you’re in the right place! You can find all the information you need to navigate the Sun Express cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Sun Express?


If you have reserved a flight ticket with Sun Express, but due to some urgency, you need to cancel it. You can make Sun Express cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Sun Express cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Sun Express Cancellations


Step #1: Run any web browser on your computer. Visit the Sun Express homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Sun Express login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Sun Express login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Sun Express flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Sun Express login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Sun Express account, you can skip the logging in process. Visit the Sun Express cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theSun Express cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Sun Express Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Sun Express Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Sun Express Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Sun Express flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Sun Express account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Sun Express flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Sun Express cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Sun Express ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Sun Express’ Reservations Department +90 232 444 07 97 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Sun Express online air ticket cancellation, contact Sun Express via phone.


Step #2: Tell the aviation executive that you want to cancel your Sun Express tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Sun Express ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Sun Express executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Sun Express Cancellation and Reimbursement FAQ's

☞ What happens if I cancel my Sun Express flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Sun Express ticket.

If you’ve purchased a basic economy Sun Express ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Sun Express ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Sun Express flight.

If you have a Sun Express refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Sun Express flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Sun Express reservation without being charged a Sun Express cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ What happens if you cancel a Sun Express non-refundable flight?

To cancel a Sun Express non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Sun Express flight.

☞ Can I get Sun Express compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Sun Express responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Sun Express flight was canceled less than 14 days before departure.

☞ How do I know if my Sun Express flight is refundable?

To check if a Sun Express ticket is refundable, go to Sun Express's website and enter the ticket or document number and the Sun Express will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Sun Express flight.

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