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SOUTH AFRICAN AIRWAYS Cancellation and Reimbursement


Private Bag X13, Johannesburg International Airport, Johannesburg,,, Gauteng, South Africa, 1627

+27 11 978 1111


Founded - 1934

Key people - Vuyani Jarana

South Africa

Know about Cancellation Policy

SOUTH AFRICAN AIRWAYS is a major carrier airline of the South Africa that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your SOUTH AFRICAN AIRWAYS flight then before proceeding it is recommended to get information about SOUTH AFRICAN AIRWAYS cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, SOUTH AFRICAN AIRWAYS introduces 24 hours cancellation policy. SOUTH AFRICAN AIRWAYS provides more flexibility and benefits for the passengers while managing their booking.


As per SOUTH AFRICAN AIRWAYS 24-hour Cancellation policy, passengers can cancel a flight booked on SOUTH AFRICAN AIRWAYS within 24 hours of the purchase. SOUTH AFRICAN AIRWAYS will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your SOUTH AFRICAN AIRWAYS flight. The SOUTH AFRICAN AIRWAYS rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from SOUTH AFRICAN AIRWAYS side. for you directly contact official phone number +27 11 978 1111 of SOUTH AFRICAN AIRWAYS.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a SOUTH AFRICAN AIRWAYS flight a few hours before the departure of the flight and the flight was booked not more than a week before then the SOUTH AFRICAN AIRWAYS ask to pay the penalty that will totally depend upon the fare rule of the SOUTH AFRICAN AIRWAYS.

Cancellation Policy

SOUTH AFRICAN AIRWAYS gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at SOUTH AFRICAN AIRWAYS official site The refund is provided only for the eligible SOUTH AFRICAN AIRWAYS flight tickets that are canceled within the active span of time. SOUTH AFRICAN AIRWAYS does not provide a refund after the expiry period of the ticket. The SOUTH AFRICAN AIRWAYS refund request may take time to be processed and can be granted within 7 to 10 working days. If SOUTH AFRICAN AIRWAYS flights are canceled due to any unavoidable reasons from the SOUTH AFRICAN AIRWAYS' end then it provides compensation to the passengers to book the next subsequent SOUTH AFRICAN AIRWAYS flight. Thus, you can easily cancel your flight and get a refund on SOUTH AFRICAN AIRWAYS.

Cancellation Fees

SOUTH AFRICAN AIRWAYS have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the SOUTH AFRICAN AIRWAYS flight cancellation fee for international flights, then go through the below instructions:

SOUTH AFRICAN AIRWAYS cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your SOUTH AFRICAN AIRWAYS flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a SOUTH AFRICAN AIRWAYS cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the SOUTH AFRICAN AIRWAYS cancellation policy, you can contact SOUTH AFRICAN AIRWAYS cancellation number +27 11 978 1111 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +27 11 978 1111.

Sometimes plans change and you are forced to cancel a SOUTH AFRICAN AIRWAYS flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a SOUTH AFRICAN AIRWAYS flight, you know the process can be both expensive and complicated.

If you happened to book your flight with SOUTH AFRICAN AIRWAYS and need to cancel, you’re in the right place! You can find all the information you need to navigate the SOUTH AFRICAN AIRWAYS cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on SOUTH AFRICAN AIRWAYS?


If you have reserved a flight ticket with SOUTH AFRICAN AIRWAYS, but due to some urgency, you need to cancel it. You can make SOUTH AFRICAN AIRWAYS cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the SOUTH AFRICAN AIRWAYS cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online SOUTH AFRICAN AIRWAYS Cancellations


Step #1: Run any web browser on your computer. Visit the SOUTH AFRICAN AIRWAYS homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your SOUTH AFRICAN AIRWAYS login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your SOUTH AFRICAN AIRWAYS login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent SOUTH AFRICAN AIRWAYS flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your SOUTH AFRICAN AIRWAYS login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a SOUTH AFRICAN AIRWAYS account, you can skip the logging in process. Visit the SOUTH AFRICAN AIRWAYS cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theSOUTH AFRICAN AIRWAYS cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage SOUTH AFRICAN AIRWAYS Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘SOUTH AFRICAN AIRWAYS Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘SOUTH AFRICAN AIRWAYS Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during SOUTH AFRICAN AIRWAYS flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your SOUTH AFRICAN AIRWAYS account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your SOUTH AFRICAN AIRWAYS flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the SOUTH AFRICAN AIRWAYS cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your SOUTH AFRICAN AIRWAYS ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial SOUTH AFRICAN AIRWAYS’ Reservations Department +27 11 978 1111 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or SOUTH AFRICAN AIRWAYS online air ticket cancellation, contact SOUTH AFRICAN AIRWAYS via phone.


Step #2: Tell the aviation executive that you want to cancel your SOUTH AFRICAN AIRWAYS tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit SOUTH AFRICAN AIRWAYS ATO (Airport Ticket Office).


Step #3: You can talk face to face with the SOUTH AFRICAN AIRWAYS executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

SOUTH AFRICAN AIRWAYS Cancellation and Reimbursement FAQ's

☞ What happens if I cancel my SOUTH AFRICAN AIRWAYS flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable SOUTH AFRICAN AIRWAYS ticket.

If you’ve purchased a basic economy SOUTH AFRICAN AIRWAYS ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable SOUTH AFRICAN AIRWAYS ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future SOUTH AFRICAN AIRWAYS flight.

If you have a SOUTH AFRICAN AIRWAYS refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a SOUTH AFRICAN AIRWAYS flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their SOUTH AFRICAN AIRWAYS reservation without being charged a SOUTH AFRICAN AIRWAYS cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ What happens if you cancel a SOUTH AFRICAN AIRWAYS non-refundable flight?

To cancel a SOUTH AFRICAN AIRWAYS non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a SOUTH AFRICAN AIRWAYS flight.

☞ Can I get SOUTH AFRICAN AIRWAYS compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the SOUTH AFRICAN AIRWAYS responsibility and either: the replacement flight delays your arrival by 2 or more hours. your SOUTH AFRICAN AIRWAYS flight was canceled less than 14 days before departure.

☞ How do I know if my SOUTH AFRICAN AIRWAYS flight is refundable?

To check if a SOUTH AFRICAN AIRWAYS ticket is refundable, go to SOUTH AFRICAN AIRWAYS's website and enter the ticket or document number and the SOUTH AFRICAN AIRWAYS will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future SOUTH AFRICAN AIRWAYS flight.

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