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Singapore Airlines Cancellation Policy 2023

2 Orchard Turn #04-05 ION Orchard Singapore, (Above Orchard MRT station), Singapore, Singapore, 238801

+65 6223 8888


Founded - 1947

Key people - Peter Seah Lim Huat


Singapore Airlines

Singapore Airlines Cancellation and Refund Policy Information

No one wants to make changes to their planned itinerary or cancel their flight tickets but sometimes it can be inevitable and we have to change our plans and cancel our flight tickets, so, if you are wondering if you might have to cancel your ticket and don’t know how to get your refund, read this detailed article on Singapore Airlines cancellation and refund policy to make it easier for you to cancel your ticket and get a refund.

Singapore Airlines Cancellation Policy

Every airline has its cancellation policies, and it is essential to know them before booking your flight ticket as it will make it easier for you to cancel and get a refund on your flights in case of emergencies or when the airline cancels your flight. Singapore Airline Cancellation policy depends mainly on what type of ticket you are booking and from where you are booking it. Also, you can cancel your ticket only if you have booked the ticket from official sources.

24 Hours Cancellation Policy

The airline has a 24-hour cancellation policy in case you are flying from or to the USA but only if you booked your ticket more than 7 days prior to the departure of your flight.

You need to cancel your ticket by going to the local Singapore airlines office or calling their contact center to get a full refund.

Cancellation Policy On Refundable Ticket

Airline refundable tickets are those tickets that can be refunded in case of cancellation of a flight. These tickets are fully refundable and can be canceled anytime before the departure of your flight. The airline charges a $50 cancellation fee in case of no show. Thus, the person taking the flight should inform the airline before departure. 

Cancellation Policy On Non-Refundable Ticket

The airline's non-refundable tickets are those tickets that can’t be refunded in case of flight cancellation. These tickets are not refundable, but the airline may provide credits in place of the ticket. Also, if the new fare is less than the old one, the remaining credit will get dissolved.

Cancellation In Case Of Multiple Itineraries

If you have multiple tickets with single itineraries, and you have completed part of your itinerary, you will still be able to cancel the remaining part of your itinerary and get a refund on the remaining ticket if the ticket was refundable.

Itself Cancellations Policy

If the airline cancels a flight due to any issue, then they will provide you with a full refund. If the airlines cancel the flight, then they will offer an alternative flight to all the passengers. 

Singapore Airlines Cancellation fees 

When you cancel your ticket, the airline may levy some cancellation fee according to the class of the ticket or whether you are flying domestically or internationally. The cancellation fees may vary between $100 to $500 if you requested ticket cancellation after 24 hours as a risk-free cancellation and if you requested ticket cancellation within 24 hours then the airline may charge a $100 to $400 cancellation fee.

How To Cancel Your Singapore Airlines Flight?

The airline allows you to cancel your flight if you bought your flight ticket from the airline directly or from its local office. Here is a list of methods through which you can cancel your flight.  

Online Cancellation method

Singapore Airlines has made the process of canceling tickets a lot easier and more accessible by taking them online. You can go onto their official website and cancel your ticket just by following these steps:  

  • Go to the airline's official website.
  • Click on the Manage Booking option.
  • Enter the Booking reference number into the given field.
  • Click on the Cancel booking link.

Mobile Cancellation method

The airline has launched its app named after itself which allows you to do your check in and cancel your tickets from your phone. Here are the steps that you can follow to cancel your ticket from mobile:

  • Download the airline app either from the Play Store or the apple store.
  • Click on the Manage Booking option.
  • Enter the required details like Booking reference number and family name.
  • Click on the Cancel button to make your flight cancellation.

Offline Cancellation method

If you want to cancel your ticket offline, you can call on this number 1-888-526-4112, the executive will assign you an agent who will ask you for certain information like booking number and last name and will cancel your flight from their end. You will receive an e-mail from Singapore airlines stating that your flight has been canceled. Also, you can cancel your ticket by going to the Singapore Airlines counter at the airport.

Singapore Airlines Refund Policy

The most important question while canceling a flight is whether or not I will get a refund. Singapore Airlines Refund Policy allows you to get a refund while canceling your flight in some situations. All the situations in which you can get a refund are mentioned below:

  • If you are taking your flight from or to the USA, you have canceled your ticket within 24 hours of booking and booked the ticket more than a week before the flight's departure, you are eligible for a full refund.
  • If you have a refundable ticket, the airline will provide you with a full refund only if you cancel the ticket within the stipulated time on your ticket.
  • If you have a non-refundable ticket the airline will refund only the refundable taxes.
  • The flight cancellation can be fully refunded if you travel from certain countries with a provision that compels airlines to refund the ticket fully.

How To Get Your Cancellation Refund?

You can collect your cancellation refund online or contact the airlines’ authorities. Here is the method through which you can get a refund on your flight:

  • Go to the airline's official website.
  • Click on the Manage Booking option.
  • Enter the Booking reference number into the given field.
  • Click on the Cancel booking link.
  • Your ticket has been canceled
  • After the cancellation, click on the refund tab.
  • Fill out the form and submit it.
  • The airline will send an e-mail with a link to your registered e-mail id through which you can track your refund status.

Also, if you booked a refundable ticket, the airline will transfer the amount to the method of booking the flight, either to the debit card or credit card. 

About Singapore Airlines

Singapore Airlines is one of the world’s biggest airlines and has been voted the world’s best airline by Skytrax 4 times. The airline operates through 75 destinations in 32 countries on 5 continents. The primary hub of the airline is Singapore Changi airport. The airline is owned by Temasek holdings which has 55% of the voting share.

Singapore Airlines Cancellation and Refund FAQ's

☞ How long does the airline take to process a refund?

The airline takes around 7-10 to initiate a refund in case of cancellation.

☞ How can I check my flight cancellation refund status?

You can check your flight cancellation refund status by logging into your Singapore Airlines account and finding the refund option.

☞ Singapore Airlines cancelled my flight. Can I get my refund?

If you booked a fully refundable ticket, the airline would refund your ticket, but if your ticket was not refundable, the airline may provide you with credit or book another flight.

☞ If I booked two tickets and I want to cancel one ticket. Can I do it?

Yes, you can cancel one ticket by logging into your airline account or calling the airline.

☞ Why did Singapore Airlines cancel the flight?

Singapore Airlines cancels flights only in the case of technical emergencies or weather problems.

☞ Can I change my Singapore Airlines flight?

Yes, you can change your flight.

☞ Can I cancel a Singapore Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Singapore Airlines reservation without being charged a Singapore Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Singapore Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Singapore Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Singapore Airlines flight was canceled less than 14 days before departure.

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