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Scoot Cancellation Policy 2023

25 Airline Road, Airline House, Singapore 819829, Changi, Changi, Singapore, 918146

62 21 2922 3021

IATA TR
ICAO TGW

Founded - 2011

Key people - Leslie Thng (CEO)

Singapore

Scoot Airlines Cancellation Policy, Refund Policy, and Flight Change Complete Details

Don't say it hasn't happened with you too. Booking your favorite flight and the pain of canceling is something that can’t be taken for granted. The right information about the cancellation, change, and refund policy can sort things out for the better. 

Here, we are describing below the cancellation policy, refund policy, and flight change option in detail. Read that to hone your knowledge and save your hard-earned money.

Scoot Airlines Flight Cancellation Fee

Within 24 hours

No fee

After 24 hours

Full ticket fee

When airline cancels a flight

No fee

What is Scoot Airlines Cancellation policy?

  • As per the scoot airlines flight cancellation policy, no cancellation, refund, or credits are permissible.
  • Change in the source or the destination is not allowed.
  • Changes in flight date, time, and name are allowed only before 4 hours of the departure of the flight with a minimal charge as the admin fee.
  • Change in the passenger name will be applied to all the bookings of that passenger name.
  • If you have booked a flight with the partner airline then you will not be allowed to do changes like flight date, time, and name.
  • In case of unavoidable circumstances, when airlines will cancel your flight then you can claim a full refund.

Cancellations are allowed for

  • Health reasons
  • Death of passenger of an immediate family member.
  • Schedule delay or retiming of 3 hours or more.

How to cancel Scoot Airlines flight Online

To cancel your Scoot airline flight online, you need to follow the steps that we are mentioning below;

  • Go to the official website of Virgin Atlantic airlines.
  • Find my booking tab and enter the booking confirmation number and the last name of the passenger.
  • Select the flight that you want to cancel.
  • Read the cancellation rules of your ticket.
  • Click to cancel your flight.
  • Pay the fee as required. Submit to proceed with the request.
  • Press ok to confirm the cancellation.

How to cancel Scoot Airlines flight offline

To cancel scoot airlines flight offline, the passengers can dial the customer care numbers of scoot airlines. The passengers can avail of customer care services 24x7 from highly trained professionals. 

Scoot Airlines flight cancellation Fee Waiver

The passengers can be benefited from the various cancellation fee waivers offered by scoot airlines. To avail of all such offers, the passengers need to check the official website of scoot airlines regularly. The airlines can offer fee waivers under the following conditions;

  • Natural hazards
  • Health Hazards
  • Weather conditions.

Scoot Airlines Refund Policy

We are mentioning below the main provisions of the refund policy of Scoot airlines;

  • Passengers can claim a refund of the canceled tickets only if their flight was canceled by the airline. 
  • There is no such term as cancellations, refunds, or credits allowed for passengers who choose to cancel their flight under normal or casual circumstances.
  • If you do not travel on the booked ticket then the ticket amount plus any other charges with your ticket will be forfeited without any notice.
  • If you are eligible for the refund then your refund amount will be returned back towards your credit card. 

How to Claim a Refund from Scoot Airlines

If you want to claim a refund for the canceled tickets then you should;

  • visit the official website of Scoot airlines and then go to my bookings tab. Log in to your account and select the option to get a refund.
  • Mention the reason for your cancellation.
  • Press submit to finish your claim.
  • Get updates on your registered email address.

Rebook Scoot Airlines Canceled Booking

To rebook flights that are canceled, retimed, or delayed less than 24 hours of the departure then the option to rebook the flight will be given to the passengers.

  • To rebook your flights, you need to follow the steps mentioned below.
  • Browse the official website of scoot airlines and select the option to rebook your flight. Select the flight for which you want to rebook and follow the instructions as directed on the screen.
  • Press submit to complete the process. The new rebooked flight details will be shared on your registered email id.

Scoot Cancellation and Reimbursement FAQ's


☞ Does scoot airlines allow for cancellations?

Yes, they do allow for flight cancellation provided your reason should be included in their list for allowed cancellations.

☞ How long does scoot take for a refund?

If you are eligible for getting refund then the refund amount is issued to you within 30 business days.

☞ Can I cancel the flight with scoot airlines within 24 hours of the ticket purchase?

Yes, you can cancel your flight within 24 hours of the flight ticket purchase without any extra money deduction only if the flight departure date is one week away from the cancellation date.

☞ Can I sell my scoot tickets?

The airlines may provide you the option to sell your ticket. You need to check it by calling on their customer care numbers.

 

☞ Can I cancel a Scoot flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Scoot reservation without being charged a Scoot cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ Can I get Scoot compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Scoot responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Scoot flight was canceled less than 14 days before departure.

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