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Neos Cancellation and Reimbursement


Via Della Chiesa N-68, Somma Lombardo - VA, Varese, Italy, 21019

+39 0331 23 28 11


Founded - 2001

Key people - Carlo Stradiotti



Know about Cancellation Policy

Neos is a major carrier airline of the Italy that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Neos flight then before proceeding it is recommended to get information about Neos cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Neos introduces 24 hours cancellation policy. Neos provides more flexibility and benefits for the passengers while managing their booking.


As per Neos 24-hour Cancellation policy, passengers can cancel a flight booked on Neos within 24 hours of the purchase. Neos will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Neos flight. The Neos rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from Neos side. for you directly contact official phone number +39 0331 23 28 11 of Neos.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Neos flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Neos ask to pay the penalty that will totally depend upon the fare rule of the Neos.

Cancellation Policy

Neos gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Neos official site The refund is provided only for the eligible Neos flight tickets that are canceled within the active span of time. Neos does not provide a refund after the expiry period of the ticket. The Neos refund request may take time to be processed and can be granted within 7 to 10 working days. If Neos flights are canceled due to any unavoidable reasons from the Neos' end then it provides compensation to the passengers to book the next subsequent Neos flight. Thus, you can easily cancel your flight and get a refund on Neos.

Cancellation Fees

Neos have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Neos flight cancellation fee for international flights, then go through the below instructions:

Neos cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Neos flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Neos cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Neos cancellation policy, you can contact Neos cancellation number +39 0331 23 28 11 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +39 0331 23 28 11.

Sometimes plans change and you are forced to cancel a Neos flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Neos flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Neos and need to cancel, you’re in the right place! You can find all the information you need to navigate the Neos cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Neos?


If you have reserved a flight ticket with Neos, but due to some urgency, you need to cancel it. You can make Neos cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Neos cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Neos Cancellations


Step #1: Run any web browser on your computer. Visit the Neos homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Neos login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Neos login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Neos flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Neos login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Neos account, you can skip the logging in process. Visit the Neos cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theNeos cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Neos Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Neos Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Neos Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Neos flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Neos account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Neos flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Neos cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Neos ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Neos’ Reservations Department +39 0331 23 28 11 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Neos online air ticket cancellation, contact Neos via phone.


Step #2: Tell the aviation executive that you want to cancel your Neos tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Neos ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Neos executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Neos Cancellation and Reimbursement FAQ's

☞ What happens if I cancel my Neos flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Neos ticket.

If you’ve purchased a basic economy Neos ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Neos ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Neos flight.

If you have a Neos refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Neos flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Neos reservation without being charged a Neos cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ What happens if you cancel a Neos non-refundable flight?

To cancel a Neos non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Neos flight.

☞ Can I get Neos compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Neos responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Neos flight was canceled less than 14 days before departure.

☞ How do I know if my Neos flight is refundable?

To check if a Neos ticket is refundable, go to Neos's website and enter the ticket or document number and the Neos will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Neos flight.

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