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Lufthansa Cancellation Policy, Refund Policy and Flight Change

Lufthansa Aviation Centre Terminal 1 Abflughalle A, Frankfurt, Germany, 60546

+49 69 86 799 799


Founded - 1953

Key people - Carsten Spohr



Lufthansa Cancellation Policy, Refund Policy, and Flight Change

It's equally important to plan for odd situations like what to do if I need to cancel my flight and how to claim a refund for my flight. As there may arise certain situations that can make you cancel your flight and then you will also want to claim a refund of the ticket value.

Here through our page, we want you to read and gain information about the cancellation, change, and refund policies of Lufthansa airlines.

Lufthansa Airlines Flight Cancellation Fee

If passengers cancel their flight after 24 hours grace period then they need to pay a Lufthansa Airlines Flight Cancellation Fee of 200 USD.

Ticket Type Within 24 hours After 24 hours
Refundable Allowed free of cost Allowed with charges
Non-refundable Allowed free of cost Not allowed

What is Lufthansa Airlines Cancellation policy?

  • Passengers who cancel their tickets before 24 hours of the flight booking, can only avail of the benefits of free cancellation but the flight departure date should be 7 days from the date of the cancellation.
  • If passengers cancel their flight after 24 hours of the booking then they need to pay the cancellation fee and the eligibility of getting a refund will depend on the type of ticket they have purchased.
  • The refund amount would reflect in the original form within 7-10 business days as the payment was made at the time of booking.
  • Flight tickets purchased with the loyalty club points are not covered under the Lufthansa flight cancellation policy.

What happens if Lufthansa cancels my flight?

in such case when your flight is canceled by Lufthansa airlines, then you will be assigned an alternative flight or you can choose to claim a refund for the canceled flight. if refunds are claimed for the cancellations made by the airlines then a full refund is issued to the passenger.

Lufthansa 24-hour cancellation policy

  • The 24-hour policy is not applicable for group bookings.
  • The 24-hour policy is applicable for refundable as well as non-refundable tickets.
  • The 24-hour policy is not applicable to the flight booked under airline miles and reward bonus.

How to cancel Lufthansa Airlines flight Online

Know Lufthansa Airlines cancellation process

To cancel Lufthansa airlines flights, you need to follow the below-mentioned steps

  • Visit the Lufthansa Airlines official website.
  • Login to your account
  • Enter your confirmation number and last name.
  • Find your booking and select the option to cancel it.
  • Read the cancellation policy and pay the required fee, if applicable.
  • Press submit and confirm the cancellation.

How to cancel Lufthansa Airlines Flight offline

To cancel the Lufthansa flight offline, you can call them directly on their customer care number. The support staff provides 24x7 customer support services. Dial the airlines customer care and get your queries answered within a few minutes.

Lufthansa Airlines flight cancellation Fee Waiver

When are Lufthansa airlines offer cancellation fee waivers?

You can avail of Lufthansa Airlines cancellation fee waivers under certain circumstances. The circumstances are listed below.

  • Weather conditions
  • Natural disasters
  • Health Hazards

Under these conditions, it is more likely that the airlines will cancel your flight and will rebook your ticket to the alternative flight as per the seat availability.  To curb the crowd at the airport counter or the website for cancellation, they may offer certain fee waivers, passenger need to confirm the flight cancellation fee waiver by calling on their customer care number.

Lufthansa Airlines Refund policy

How Lufthansa refund policy works?

Lufthansa airlines policy has these major rules that are listed below.

  • When the passenger has purchased non-refundable flight tickets and cancels their flight after 24 hours then no amount will be issued to him as a refund.
  • If the passenger has bought a refundable ticket then if he claims a refund after 24 hours of the ticket purchase but before 7 days of the flight departure then the refund amount will be issued to him after the deduction of the cancellation fees.
  • If a passenger chooses to cancel their flight within 24 hours of the ticket purchase then he will get the full refund without any cancellation fee deduction.
  • There is a separate provision for waiving cancellation fees under special circumstances. These circumstances include health illness, death of a close relative, govt. restrictions, visa problems, separation of parents, military orders, etc.

How to Claim a Refund from Lufthansa Airlines

To claim a refund for the canceled flights, follow the steps mentioned below;

  • Visit the official website of Lufthansa airlines.
  • Find my bookings tab.
  • Log in to your account
  • Fill in the passenger details and the booking number.
  • Find the flight which you want to cancel.
  • Select to cancel your flight. Confirm the cancellation.

Change or cancel the Lufthansa Flight

If you are not able to decide which option is better then let us help you. Here, we are listing some of the factors that play a huge role in deciding what option is better for you.

  • Fare rules of the ticket.
  • Applicable fees
  • Your travel plans
  • Refund Policy

Your travel plans

Travel plans play a major role in deciding whether to cancel or change your flight. If it is not in your plan to travel in the upcoming months or days then you should surely consider canceling your flight.

Fare rules

For every kind of ticket, there may be a different set of rules for flight cancellations. You need to refer to that in order to decide whether it's better to go for the change or cancel option.

The applicable fees or taxes

Compare the extra applicable fees or taxes when you choose either option. The more the fee, the less you wanna go for that option.

Refund policy

Go thoroughly through the detailed refund policy of the kind of ticket that you have booked with the airline. If it is suitable as per your plans then consider preferring the options that can give you more profitable results.

Rebook Lufthansa Airlines Canceled Booking

If Lufthansa airlines cancel your flight, then you need not take much stress the airline will rebook your flight in the alternative flight automatically. If in some cases, they fail to rebook, then you can contact them directly at their customer care number and they will arrange an alternative flight for you.

If you want to rebook your existing flight, then you need to follow the following steps.

  • Go to the official website of Lufthansa airlines.
  • Click on the menu.
  • Under the book and manage tab, find “view and amend flight details”
  • Enter login details and booking number
  • Enter the date, fare type, and timings to rebook your new flight.
  • Pay any extra charges, if applicable.
  • Confirm your rebooking.
  • Get the confirmation on your registered email id.


Lufthansa Cancellation and Refund FAQ's

☞ Does Lufthansa have a free cancellation policy?

Lufthansa offers free cancellation within 24 hour grace period of the ticket booking. After 24 hours, the passengers need to pay the cancellation charges.

☞ Can I get a full refund if I cancel my flight?

Yes, you can get a full refund when you cancel your flight within 24 hours of the ticket booking.


☞ Is Lufthansa economy flex ticket refundable?

Yes, they are refundable.


☞ Does lufthansa have no change policy?

No, it's not true. Passengers can amend the flight details on the official website of Lufthansa airlines. This option is similar to the flight change option offered by other airlines.

☞ Can I make changes to the single passenger?

As per Lufthansa Airlines policy, you can not make changes to the individual passenger from the booking. Any changes will apply to all the passengers of the same booking.

☞ Can I cancel a Lufthansa flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Lufthansa reservation without being charged a Lufthansa cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Lufthansa compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Lufthansa responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Lufthansa flight was canceled less than 14 days before departure.

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