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Lufthansa Cancellation Policy 2023

Lufthansa Aviation Centre Terminal 1 Abflughalle A, Frankfurt, Germany, 60546

+49 69 86 799 799


Founded - 1953

Key people - Carsten Spohr



Lufthansa Cancellation Policy, Refund Policy, and Flight Change

Lufthansa Cancellation Policy

It's equally important to plan for odd situations like what to do if I need to cancel my flight and how to claim a refund for my flight. As there may arise certain situations that can make you cancel your flight and then you will also want to claim a refund of the ticket value.

Here through our page, we want you to read and gain information about the cancellation, change, and refund policies of Lufthansa airlines.

Lufthansa Airlines Flight Cancellation Fee

If passengers cancel their flight after 24 hours grace period then they need to pay a Lufthansa Airlines Flight Cancellation Fee of 200 USD.

Ticket Type Within 24 hours After 24 hours
Refundable Allowed free of cost Allowed with charges
Non-refundable Allowed free of cost Not allowed

What is Lufthansa Airlines Cancellation policy?

  • Passengers who cancel their tickets before 24 hours of the flight booking, can only avail of the benefits of free cancellation but the flight departure date should be 7 days from the date of the cancellation.
  • If passengers cancel their flight after 24 hours of the booking then they need to pay the cancellation fee and the eligibility of getting a refund will depend on the type of ticket they have purchased.
  • The refund amount would reflect in the original form within 7-10 business days as the payment was made at the time of booking.
  • Flight tickets purchased with the loyalty club points are not covered under the Lufthansa flight cancellation policy.

What happens if Lufthansa cancels my flight?

in such case when your flight is canceled by Lufthansa airlines, then you will be assigned an alternative flight or you can choose to claim a refund for the canceled flight. if refunds are claimed for the cancellations made by the airlines then a full refund is issued to the passenger.

Lufthansa 24-hour cancellation policy

  • The 24-hour policy is not applicable for group bookings.
  • The 24-hour policy is applicable for refundable as well as non-refundable tickets.
  • The 24-hour policy is not applicable to the flight booked under airline miles and reward bonus.

How to cancel Lufthansa Airlines flight Online

Know Lufthansa Airlines cancellation process

To cancel Lufthansa airlines flights, you need to follow the below-mentioned steps

  • Visit the Lufthansa Airlines official website.
  • Login to your account
  • Enter your confirmation number and last name.
  • Find your booking and select the option to cancel it.
  • Read the cancellation policy and pay the required fee, if applicable.
  • Press submit and confirm the cancellation.

How to cancel Lufthansa Airlines Flight offline

To cancel the Lufthansa flight offline, you can call them directly on their customer care number. The support staff provides 24x7 customer support services. Dial the airlines customer care and get your queries answered within a few minutes.

Lufthansa Airlines flight cancellation Fee Waiver

When are Lufthansa airlines offer cancellation fee waivers?

You can avail of Lufthansa Airlines cancellation fee waivers under certain circumstances. The circumstances are listed below.

  • Weather conditions
  • Natural disasters
  • Health Hazards

Under these conditions, it is more likely that the airlines will cancel your flight and will rebook your ticket to the alternative flight as per the seat availability.  To curb the crowd at the airport counter or the website for cancellation, they may offer certain fee waivers, passenger need to confirm the flight cancellation fee waiver by calling on their customer care number.

Lufthansa Airlines Refund policy

How Lufthansa refund policy works?

Lufthansa airlines policy has these major rules that are listed below.

  • When the passenger has purchased non-refundable flight tickets and cancels their flight after 24 hours then no amount will be issued to him as a refund.
  • If the passenger has bought a refundable ticket then if he claims a refund after 24 hours of the ticket purchase but before 7 days of the flight departure then the refund amount will be issued to him after the deduction of the cancellation fees.
  • If a passenger chooses to cancel their flight within 24 hours of the ticket purchase then he will get the full refund without any cancellation fee deduction.
  • There is a separate provision for waiving cancellation fees under special circumstances. These circumstances include health illness, death of a close relative, govt. restrictions, visa problems, separation of parents, military orders, etc.

How to Claim a Refund from Lufthansa Airlines

To claim a refund for the canceled flights, follow the steps mentioned below;

  • Visit the official website of Lufthansa airlines.
  • Find my bookings tab.
  • Log in to your account
  • Fill in the passenger details and the booking number.
  • Find the flight which you want to cancel.
  • Select to cancel your flight. Confirm the cancellation.

Change or cancel the Lufthansa Flight

If you are not able to decide which option is better then let us help you. Here, we are listing some of the factors that play a huge role in deciding what option is better for you.

  • Fare rules of the ticket.
  • Applicable fees
  • Your travel plans
  • Refund Policy

Your travel plans

Travel plans play a major role in deciding whether to cancel or change your flight. If it is not in your plan to travel in the upcoming months or days then you should surely consider canceling your flight.

Fare rules

For every kind of ticket, there may be a different set of rules for flight cancellations. You need to refer to that in order to decide whether it's better to go for the change or cancel option.

The applicable fees or taxes

Compare the extra applicable fees or taxes when you choose either option. The more the fee, the less you wanna go for that option.

Refund policy

Go thoroughly through the detailed refund policy of the kind of ticket that you have booked with the airline. If it is suitable as per your plans then consider preferring the options that can give you more profitable results.

Lufthansa Airlines flight change policy

Lufthansa Airlines allows flight changes with potential fees based on fare type and ticket conditions. Passengers can make changes online or contact customer service. Fare differences may apply. For accurate details, visit Lufthansa Airlines' website or contact customer service.

Rebook Lufthansa Airlines Canceled Booking

If Lufthansa airlines cancel your flight, then you need not take much stress the airline will rebook your flight in the alternative flight automatically. If in some cases, they fail to rebook, then you can contact them directly at their customer care number and they will arrange an alternative flight for you.

If you want to rebook your existing flight, then you need to follow the following steps.

  • Go to the official website of Lufthansa airlines.
  • Click on the menu.
  • Under the book and manage tab, find “view and amend flight details”
  • Enter login details and booking number
  • Enter the date, fare type, and timings to rebook your new flight.
  • Pay any extra charges, if applicable.
  • Confirm your rebooking.
  • Get the confirmation on your registered email id.

What is Lufthansa Airline Cancellation Guidelines

Lufthansa Airlines has a comprehensive cancellation policy designed to accommodate passengers' changing plans. The guidelines for cancelling a reservation with Lufthansa include:

  • Cancellation Timeframe: Passengers can cancel their bookings within a specified period before the scheduled departure. The exact timeframe depends on the fare type and ticket conditions.

  • Cancellation Options: You can cancel your Lufthansa reservation online through the airline's website or by contacting their customer service via phone.

  • Refund Eligibility: Refund eligibility varies based on the fare type. Refundable tickets generally allow for full or partial refunds, while non-refundable tickets may have limited or no refund options.

  • Cancellation Fees: Depending on the fare type and timing of the cancellation, Lufthansa may apply cancellation fees. The specific fees are outlined in the fare rules associated with your ticket.

  • Flexibility and Travel Insurance: Lufthansa may offer flexibility options, such as changing travel dates or using the ticket value for future travel. Travel insurance may also provide coverage for cancellations due to unforeseen circumstances.

  • Special Considerations: In exceptional cases, like medical emergencies, Lufthansa may have more lenient cancellation policies. Contact their customer service for guidance in such situations.

How much Lufthansa Airline Cancellation Fees

Lufthansa's cancellation fees vary depending on factors such as the fare type, route, and timing of the cancellation. To get accurate and up-to-date information on the specific cancellation fees associated with your booking, it's recommended to review the terms and conditions of your ticket or contact Lufthansa's customer service directly.

What are the Lufthansa Airline Refund Eligibility

Refund eligibility with Lufthansa Airlines is determined by the type of ticket you've purchased:

  • Refundable Tickets: These tickets generally allow for full or partial refunds, minus any applicable cancellation fees, within the specified cancellation timeframe.

  • Non-Refundable Tickets: Non-refundable tickets may not be eligible for any refund. In some cases, Lufthansa may offer a credit for the value of the ticket that can be used towards future travel.

To determine your refund eligibility, refer to your ticket's terms and conditions or contact Lufthansa's customer service.

What is the Lufthansa Airline Cancellation Process

The process of cancelling a Lufthansa reservation involves the following steps:

  1. Online Cancellation: Log in to your Lufthansa account on the airline's official website. Navigate to the "Manage Booking" or "My Trips" section and locate the reservation you wish to cancel. Follow the prompts to initiate the cancellation process.

  2. Phone Cancellation: Alternatively, you can contact Lufthansa's customer service via phone. Provide your booking reference or ticket number to the representative and inform them of your intention to cancel. They will guide you through the cancellation process and provide relevant information.

  3. Refund and Communication: If your ticket is eligible for a refund, Lufthansa will process it according to the fare rules. The refund amount, minus any applicable cancellation fees, will be credited back to the original form of payment. The processing time for refunds may vary.

Lufthansa Airline Special Cases and Exceptions

Lufthansa Airlines understands that certain situations may require special consideration. They may have exceptions to their standard cancellation and change policies for cases such as:

  • Medical Emergencies: In the event of a medical emergency that prevents you from traveling, Lufthansa may offer more flexible options for cancellation or rescheduling. Medical documentation may be required.

  • Natural Disasters: If your travel plans are disrupted due to unforeseen natural disasters, Lufthansa may provide assistance or options for rebooking without the usual change fees.

  • Government Travel Advisories: If government travel advisories or restrictions impact your travel plans, Lufthansa may offer waivers for changes or cancellations.

  • Bereavement: In cases of the unfortunate loss of a family member or close relative, Lufthansa may have special arrangements to accommodate your situation.

For any special cases or exceptions, it's crucial to reach out to Lufthansa's customer service as soon as possible to discuss your circumstances and explore available options.

Lufthansa Airline Change and Rescheduling Options:

Lufthansa offers options for changing or rescheduling your flight, allowing you to adapt to unexpected changes in your travel plans:

  • Date Changes: If you need to adjust your travel dates, Lufthansa may allow you to change your flight dates, subject to availability and any applicable fare differences.

  • Route Changes: In certain cases, you may be able to change your flight route, possibly with adjustments to the fare based on the new itinerary.

  • Name Changes: Corrections to passenger names or minor misspellings may be allowed, but significant name changes may require additional documentation.

To explore change and rescheduling options, log in to your Lufthansa account online or contact their customer service for assistance.

Lufthansa Airline 24-Hour Cancellation Policy:

Lufthansa Airlines recognizes that travel plans can sometimes change shortly after booking. To provide passengers with flexibility and peace of mind, Lufthansa offers a 24-hour cancellation policy. This policy allows passengers to cancel their reservations within 24 hours of booking without incurring any cancellation fees.

Lufthansa Airlines 24-hour cancellation policy is designed to provide passengers with a brief window to make changes to their bookings without penalty. If you're considering cancelling your Lufthansa flight, it's advisable to act within this timeframe to take advantage of this policy.

Lufthansa Airlines typically offers a 24-hour cancellation policy, allowing passengers to cancel their reservation within 24 hours of booking without incurring cancellation fees. This policy provides passengers with a window of time to review their travel plans and make adjustments if necessary.

Lufthansa Airlines 24-hour cancellation policy may vary based on the fare type and the specific terms and conditions associated with your ticket. To take advantage of this policy, initiate the cancellation process within 24 hours of making your reservation.

Key points to know about Lufthansa 24 hour cancellation policy:

  • Timeframe: Passengers have up to 24 hours from the time of booking to cancel their reservation and receive a full refund, regardless of the fare type.

  • No Cancellation Fees: If you decide to cancel your Lufthansa flight within the 24-hour window, you will not be subject to any cancellation fees, even if you booked a non-refundable fare.

  • Easy Cancellation Process: Cancelling your reservation within the 24-hour period is a straightforward process. You can do so online through the Lufthansa website or by contacting their customer service.

  • Exceptions and Considerations: While Lufthansa's 24-hour cancellation policy generally applies to most bookings, it's important to review the specific terms and conditions associated with your ticket. Some special fare types or promotions may have different cancellation rules.

  • Refund Process: If you are eligible for a refund due to the 24-hour cancellation policy, Lufthansa will process the refund back to your original form of payment. The refund process may take some time, so be sure to check with Lufthansa's customer service or website for more information.

Lufthansa Airline Communication and Notifications:

Lufthansa Airlines values clear communication with passengers and provides relevant notifications throughout the travel journey:

  • Booking Confirmation: After making a reservation, you'll receive a booking confirmation that includes important details about your flight, such as flight times, itinerary, and booking reference.

  • Flight Updates: Lufthansa will notify you of any changes to your flight schedule, such as delays or cancellations, via email, text message, or the Lufthansa app.

  • Check-In Reminders: As your departure date approaches, Lufthansa may send reminders to complete online check-in, helping you save time at the airport.

  • Cancellation Confirmations: If you initiate a cancellation, Lufthansa will provide confirmation of the cancellation along with any applicable refund or credit information.

Customer Support:

Lufthansa Airlines offers customer support to assist with inquiries, changes, and concerns:

  • Phone Support: Contact Lufthansa's customer service via phone for personalized assistance, whether you need to make changes to your booking or have questions about their policies.

  • Online Help: Lufthansa's official website provides a dedicated customer support section with frequently asked questions, guides, and resources to address common queries.

  • Social Media: Lufthansa is active on social media platforms, offering another avenue for customer inquiries and updates.

Lufthansa Cancellation and Refund FAQ's

☞ Does Lufthansa have a free cancellation policy?

Lufthansa offers free cancellation within 24 hour grace period of the ticket booking. After 24 hours, the passengers need to pay the cancellation charges.

☞ Can I get a full refund if I cancel my flight?

Yes, you can get a full refund when you cancel your flight within 24 hours of the ticket booking.


☞ Is Lufthansa economy flex ticket refundable?

Yes, they are refundable.


☞ Does lufthansa have no change policy?

No, it's not true. Passengers can amend the flight details on the official website of Lufthansa airlines. This option is similar to the flight change option offered by other airlines.

☞ Can I make changes to the single passenger?

As per Lufthansa Airlines policy, you can not make changes to the individual passenger from the booking. Any changes will apply to all the passengers of the same booking.

☞ Can I cancel a Lufthansa flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Lufthansa reservation without being charged a Lufthansa cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Lufthansa compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Lufthansa responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Lufthansa flight was canceled less than 14 days before departure.

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