Loong Air Cancellation and Reimbursement

Details of (GJ) Loong Air flight Cancellation policy, Refunds, and Reimbursement. Get the process of understanding Loong Air (GJ) changes.

Loong Air

Xioshan International Airport Hangzhou, Hangzhou, CHINA, 311207

Phone : +86 571 8999 9999

Website :

Loong Air



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Loong Air

Know about Cancellation Policy

Loong Air is a major carrier airline of the CHINA that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Loong Air flight then before proceeding it is recommended to get information about Loong Air cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Loong Air introduces 24 hours cancellation policy. Loong Air provides more flexibility and benefits for the passengers while managing their booking.


As per Loong Air 24-hour Cancellation policy, passengers can cancel a flight booked on Loong Air within 24 hours of the purchase. Loong Air will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Loong Air flight. The Loong Air rights to change 24 hours cancellation any time.

This Data is collected from various sources the airlinesmap.com may not have the guaranteed change in policy from Loong Air side. for you directly contact official phone number +86 571 8999 9999 of Loong Air.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Loong Air flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Loong Air ask to pay the penalty that will totally depend upon the fare rule of the Loong Air.

Cancellation Policy

Loong Air gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Loong Air official site http://www.loongair.cn/. The refund is provided only for the eligible Loong Air flight tickets that are canceled within the active span of time. Loong Air does not provide a refund after the expiry period of the ticket. The Loong Air refund request may take time to be processed and can be granted within 7 to 10 working days. If Loong Air flights are canceled due to any unavoidable reasons from the Loong Air' end then it provides compensation to the passengers to book the next subsequent Loong Air flight. Thus, you can easily cancel your flight and get a refund on Loong Air.

Cancellation Fees

Loong Air have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Loong Air flight cancellation fee for international flights, then go through the below instructions:

Loong Air cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Loong Air flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Loong Air cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Loong Air cancellation policy, you can contact Loong Air cancellation number +86 571 8999 9999 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +86 571 8999 9999.

Sometimes plans change and you are forced to cancel a Loong Air flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Loong Air flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Loong Air and need to cancel, you’re in the right place! You can find all the information you need to navigate the Loong Air cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Loong Air?


If you have reserved a flight ticket with Loong Air, but due to some urgency, you need to cancel it. You can make Loong Air cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Loong Air cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Loong Air Cancellations


Step #1: Run any web browser on your computer. Visit the Loong Air homepage http://www.loongair.cn/. Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Loong Air login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Loong Air login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Loong Air flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Loong Air login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Loong Air account, you can skip the logging in process. Visit the Loong Air cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theLoong Air cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Loong Air Reservations’ link http://www.loongair.cn/, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Loong Air Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Loong Air Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Loong Air flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Loong Air account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Loong Air flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Loong Air cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Loong Air ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Loong Air’ Reservations Department +86 571 8999 9999 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Loong Air online air ticket cancellation, contact Loong Air via phone.


Step #2: Tell the aviation executive that you want to cancel your Loong Air tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Loong Air ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Loong Air executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Loong Air Cancellation and Reimbursement FAQ's

1. What happens if I cancel my Loong Air flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Loong Air ticket.

If you’ve purchased a basic economy Loong Air ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Loong Air ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Loong Air flight.

If you have a Loong Air refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a Loong Air flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Loong Air reservation without being charged a Loong Air cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


3. What happens if you cancel a Loong Air non-refundable flight?

To cancel a Loong Air non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Loong Air flight.

4. Can I get Loong Air compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Loong Air responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Loong Air flight was canceled less than 14 days before departure.

5. How do I know if my Loong Air flight is refundable?

To check if a Loong Air ticket is refundable, go to Loong Air's website http://www.loongair.cn/ and enter the ticket or document number and the Loong Air will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Loong Air flight.