Kenya Airways Cancellation and Reimbursement

Details of (KQ) Kenya Airways flight Cancellation policy, Refunds, and Reimbursement. Get the process of understanding Kenya Airways (KQ) changes.

Kenya Airways

Jomo Kenyatta International Airport, Airport Road, Embakasi, Nairobi, Kenya, 19002-00501

Phone : +254 20 327 4747

Website :

Kenya Airways
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Kenya Airways

Know about Cancellation Policy

Kenya Airways is a major carrier airline of the Kenya that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Kenya Airways flight then before proceeding it is recommended to get information about Kenya Airways cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Kenya Airways introduces 24 hours cancellation policy. Kenya Airways provides more flexibility and benefits for the passengers while managing their booking.


As per Kenya Airways 24-hour Cancellation policy, passengers can cancel a flight booked on Kenya Airways within 24 hours of the purchase. Kenya Airways will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Kenya Airways flight. The Kenya Airways rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from Kenya Airways side. for you directly contact official phone number +254 20 327 4747 of Kenya Airways.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Kenya Airways flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Kenya Airways ask to pay the penalty that will totally depend upon the fare rule of the Kenya Airways.

Cancellation Policy

Kenya Airways gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Kenya Airways official site The refund is provided only for the eligible Kenya Airways flight tickets that are canceled within the active span of time. Kenya Airways does not provide a refund after the expiry period of the ticket. The Kenya Airways refund request may take time to be processed and can be granted within 7 to 10 working days. If Kenya Airways flights are canceled due to any unavoidable reasons from the Kenya Airways' end then it provides compensation to the passengers to book the next subsequent Kenya Airways flight. Thus, you can easily cancel your flight and get a refund on Kenya Airways.

Cancellation Fees

Kenya Airways have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Kenya Airways flight cancellation fee for international flights, then go through the below instructions:

Kenya Airways cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Kenya Airways flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Kenya Airways cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Kenya Airways cancellation policy, you can contact Kenya Airways cancellation number +254 20 327 4747 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +254 20 327 4747.

Sometimes plans change and you are forced to cancel a Kenya Airways flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Kenya Airways flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Kenya Airways and need to cancel, you’re in the right place! You can find all the information you need to navigate the Kenya Airways cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Kenya Airways?


If you have reserved a flight ticket with Kenya Airways, but due to some urgency, you need to cancel it. You can make Kenya Airways cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Kenya Airways cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Kenya Airways Cancellations


Step #1: Run any web browser on your computer. Visit the Kenya Airways homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Kenya Airways login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Kenya Airways login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Kenya Airways flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Kenya Airways login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Kenya Airways account, you can skip the logging in process. Visit the Kenya Airways cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theKenya Airways cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Kenya Airways Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Kenya Airways Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Kenya Airways Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Kenya Airways flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Kenya Airways account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Kenya Airways flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Kenya Airways cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Kenya Airways ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Kenya Airways’ Reservations Department +254 20 327 4747 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Kenya Airways online air ticket cancellation, contact Kenya Airways via phone.


Step #2: Tell the aviation executive that you want to cancel your Kenya Airways tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Kenya Airways ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Kenya Airways executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Kenya Airways Cancellation and Reimbursement FAQ's

1. What happens if I cancel my Kenya Airways flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Kenya Airways ticket.

If you’ve purchased a basic economy Kenya Airways ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Kenya Airways ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Kenya Airways flight.

If you have a Kenya Airways refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a Kenya Airways flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Kenya Airways reservation without being charged a Kenya Airways cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


3. What happens if you cancel a Kenya Airways non-refundable flight?

To cancel a Kenya Airways non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Kenya Airways flight.

4. Can I get Kenya Airways compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Kenya Airways responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Kenya Airways flight was canceled less than 14 days before departure.

5. How do I know if my Kenya Airways flight is refundable?

To check if a Kenya Airways ticket is refundable, go to Kenya Airways's website and enter the ticket or document number and the Kenya Airways will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Kenya Airways flight.