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Japan Airlines JAL Cancellation Policy 2023

4-11, Higashi Shinagawa, 2-Chrome, Shinagawa-ku, Tokyo, Japan, 140-8605

+81 3 5460 3109


Founded - 1951

Key people - Yoshiharu Ueki


Japan Airlines JAL

Japan Airlines JAL Cancellation Policy

Japan Airlines JAL has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Japan air flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Japan air flight:

Things To Remember:

Here are some essential things to keep in mind regarding Japan air' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Japan Airlines JAL may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Japan Airlines JAL Cancellation Policy 24-Hours

Japan air 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Japan Airlines JAL 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Japan air Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Japan Airlines JAL side. For you to contact Japan air official phone number +81 3 5460 3109 directly.

Japan Airlines JAL Cancellation Policy Due To Weather

If Japan Airlines JAL has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Japan air will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Japan air to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Japan Airlines JAL cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Japan air:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Japan Airlines JAL Flight

Japan Airlines JAL provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Japan air flight:


Follow these steps to cancel your Japan Airlines JAL flight:

  • Log into your account on the Japan air website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Japan Airlines JAL flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Japan Airlines JAL airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Japan Airlines JAL Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Japan Airlines JAL Refund?

Here are the steps through which you can get a refund on your Japan Airlines JAL flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Japan Airlines JAL Contact Information:

Japan air air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Japan Airlines JAL:

  • Via Call: Japan Airlines JAL Cancellation Phone Number is +81 3 5460 3109 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Japan Airlines JAL?

If you have reserved a flight ticket with Japan Airlines JAL but due to some urgency, you need to cancel it. You can do a Japan air air cancellation in two ways - online or by telephone.

Japan Airlines JAL refund and cancellation phone +81 3 5460 3109.

Let's know all those steps:

Method #1: Canceling Japan Airlines JAL Flight within 24 Hours

Gather your Japan air flight details:

Japan Airlines JAL Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Japan air Cancellation page:

Japan Airlines JAL Cancellation page

Find your Japan Airlines JAL trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Japan air for refund:

Make a Call With Japan Airlines JAL

Dial +81 3 5460 3109 and cancel Japan Airlines JAL ticket over the phone

Send Japan air an email for cancellation:

Japan Airlines JAL an email

You can request a full refund through email. Send an Japan Airlines JAL e-mail to Refunds.

Method #2: Changing Japan Airlines JAL Flight

Visit the Japan air website:

Japan Airlines JAL website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Japan air flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Japan Airlines JAL new flight details carefully.

Click the new flight:

Japan Airlines JAL new flight details

Click on the Japan air new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Japan Airlines JAL new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Japan Airlines JAL Cancellation and Reimbursement FAQ's

☞ Can I cancel a Japan Airlines JAL flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Japan Airlines JAL reservation without being charged a Japan Airlines JAL cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Japan Airlines JAL compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Japan Airlines JAL responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Japan Airlines JAL flight was canceled less than 14 days before departure.

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