Online check-in option is available at Heliport or you do instant check-in at Heliportairlines counter. The Kiosk machine is also available at Heliport.
If you are traveling with oversize baggage, then you can pay at the Heliport airlines counter or you call airline customer care.
When you are flying from or to the Heliport, you can choose the window seat to catch the beautiful Long Beach view. The airline may charge a small fee or allow you to pre-select the seat. This seat selection availed during web check-in at Heliport. You may ask the airline desk to select a window seat, but airline can do when window seats are available.
Heliport waiting room.
Passengers are allowed at Heliport 4 hours prior to departure for all domestic flights and 6 hours for international flights. You may also request the airline desk or Heliport customer care if you stay overnight. The standard facility is available at Heliport like Washrooms and food.
Heliport security check.
Domestic security check
You need a valid national ID card or passport during the security check at Heliport. All domestic travelers can do express security checks straight to the boarding area at Heliport. You are not allowed to carry restricted items at Heliport.
International security check
All international passengers must carry a valid passport and valid VISA permit to visit at Heliport. The entrance of Heliport guarded by tight cops and all items may check during your entry at Heliport.
Heliport immigration process.
The immigration and custom take 45 to 60 minutes but can vary as per real-time situations. Day time is comperatbly less crowded and midnight to the early morning busiest. For transit or on arrival VISA you have to visit at VISA counter at Heliport.