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Ethiopian Airlines Cancellation Policy 2023

Bole International Airport, Addis Abab, Ethiopia, 1755

+251 116 656 666


Founded - 1945

Key people - Tewolde Gebremariam


Ethiopian Airlines

Ethiopian Airlines Cancellation Policy, Refund Policy, and Flight Change Complete details

Sudden plan changes hurt a lot and flight cancellations are one such thing. This hurt is supplemented by a lack of knowledge about the cancellation, refund, and flight change policies of the airlines. 

Ethiopian Airlines, as the flag carrier of Ethiopia, started operations in 1945 and is wholly owned by the country's government. They rarely cancel their flight and understand the emergency caused by the user’s end that might make them cancel their flight. They have the best flexible policies to help users at every stage.

So, to save yourself from the stress and monetary loss, we suggest you equip yourself by gaining all the necessary information about the Ethiopian Airlines policies of cancellation, refund, and flight details change.

Ethiopian Airlines Flight Cancellation Fee


Charges after the grace period



North America


Other parts of the world


What is Ethiopian Airlines Cancellation policy?

  • Passengers must cancel their flights before 24 hours of flight departure.
  • Change requests can be made through the Ethiopian airlines sales office, Global call, and interaction center.
  • If the ticket was purchased from a third party then the changes need to be requested there.
  • No cancellation charges will be deducted if the cancellation request was made within 25 hours of the booking.
  • When the flights are delayed more than 4 hours then the passengers can choose to cancel their flight without any deduction as the cancellation fees.

How to cancel Ethiopian flight Online

To cancel your flight with Ethiopian Airlines, the passengers need to follow the steps mentioned below;

Flight cancellation through the official website.

  • Browse the official website of the airlines.
  • Enter details like passenger last name and the booking reference number.
  • Select the flight to cancel.
  • Press submit to confirm your cancellation request.

Flight cancellation through Mobile app.

  • Open the airline app on your mobile devices.
  • Go to my bookings section.
  • Select the booking that you want to cancel.
  • Submit your request.
  • Get cancellation confirmation on your mail id.

How to cancel  Ethiopian Airlines flight offline

There are two ways to cancel your flight through offline mode.

Cancel the flight at the airport counter

  • Reach the airport and locate the counter to cancel your flight.
  • Request staff members at the counter to cancel your flight.
  • Give them all the required details as needed.

Cancel the flight through the customer care number

  • Contact the customer care staff of Ethiopia airlines.
  •  Convey your query to the customer care executive and tell them the reason for your cancellation.
  • The customer care executive will cancel your flight as per your request and the cancellation confirmation will be sent to your registered email id.

Ethiopian flight cancellation Fee Waiver

Save money by taking benefit of the cancellation fee waivers offered by the airlines, to know about these fee waivers, the passengers should check the official website or need to contact the support staff by dialing the customer care numbers. 

  • Flight canceled due to weather
  • Flight canceled due to govt. Restrictions.
  • Flight canceled due to natural calamities.

Ethiopian Refund Policy

The refund policy of Ethiopian Airlines offers money refunds to passengers under some special conditions only.

The main provisions of the refund policy are mentioned below;

  • The passengers should provide complete and accurate information while filling out the form for claiming a refund.
  • When refunds are requested on or after the flight departure then an extra fee known as a no-show fee will be deducted.
  • If thicket were booked through a third party and the refund should be requested from them only.
  • In cases where the ticket was purchased in cash or through bank deposit then passengers need to contact nearby Ethiopian ticket offices or respective agencies.

How to Claim a Refund from Ethiopian

The process of claiming a refund from Ethiopian airlines is a little tricky as it allows you to claim refunds only in special circumstances.

 To claim a refund from the airline you need to follow the steps mentioned below;

  • Go to the official website.
  • Find the refund form.
  • Fill it out accurately and submit it.
  • Get the acknowledgment on your registered phone number.

Rebook Ethiopian airlines Canceled Booking

Ethiopian airlines let their users change their flight details or simply just to rebook.

To rebook your flight with the airline, the passengers need to follow the steps mentioned herein;

  • Go to the official website of the airline.
  • Login to your account.
  • Find the flight for which you want to rebook.
  • Select the option to book a new flight.
  • Choose a date and time.
  • Pay any extra charge as required.
  • Get new flight details on your registered email id.


Ethiopian Airlines Cancellation and Refund FAQ's

☞ Does Ethiopian airlines allow for cancellations?

The answer is yes. Ethiopian airlines allow for cancellation but there are certain rules and conditions that a passenger needs to take care of while booking their tickets with the airline.

☞ Will Ethiopian automatically rebook my canceled flight?

Yes. usually, you are rebooked to the next available flight. however, if you want to choose a different one then you are required to do it manually either through online or offline means.

☞ How long does Ethiopian take for a refund?

For online payments, it takes around 7-10 working days to get a refund from Ethiopian airlines.

☞ Can I sell my Ethiopian tickets?

The airlines may provide you the option to sell your ticket. You need to check it by calling on their customer care numbers.

☞ Can I cancel a Ethiopian Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Ethiopian Airlines reservation without being charged a Ethiopian Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Ethiopian Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Ethiopian Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Ethiopian Airlines flight was canceled less than 14 days before departure.

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