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Emirates Cancellation Policy 2023

Emirates Group Headquarters, PO Box 686,, Dubai, United Arab Emirates, 686

+971 600 555 555


Founded - 1985

Key people - Ahmed bin Saeed Al Maktoum

United Arab Emirates


About Emirates Airlines

Emirates is the largest airline in the middle east with an operating stat of 3,660 flights per week. It is a subsidiary of the Emirates group and owned by the investment corporation of Dubai that is currently possessed by the government of Dubai. Operating from its main hub at Dubai International Airport (DXB), Emirates Airlines has built a vast network spanning over 150 destinations in more than 80 countries across six continents. It serves as a crucial link between various regions, connecting people from around the world, across Europe, Africa, North America, the Middle East, and more. 

Emirates Cancellation and Refund Policy Overview 

The airline recognizes the inconvenience caused to passengers when flights are canceled and strive to provide a smooth and efficient process for Emirates flight cancellation policy. Here, we shall inform you about the details relating to the cancellation policy, how much is the Emirates cancellation fee? Emirates refund policy 2023, and if there are any refund details, will guide you on how to claim a refund 24-hours grace policy with Emirates Airlines. 

Passengers affected by a flight cancellation can expect clear and transparent communication from Emirates Airlines. If you have specific concerns or questions regarding flight cancellations or need further assistance, Emirates Airlines' customer service team is readily available to provide support and address any issues that may arise. 

What is Emirates Cancellation policy?

What is Emirates Cancellation policy

Emirates Airlines Cancellation Policy consists of all the required information needed in context when you want to cancel your booked flights, change your timings, or just the destination. Passengers can easily cancel flight tickets and make changes as to what suits them better according to the updated Emirates airline cancellation policy, 2023. 

Read below-mentioned points about the Emirates tickets cancellation policy:

  • If the passenger wants to cancel tickets then the cancellation fee charges will be applied to each passenger of the same booking.
  • During such instances, when it is impossible for them to continue their journey then instead of canceling their flights, they can choose to fly later and change their booking.
  • The passengers need to fill out a refund form if they want to claim a refund for their canceled flight. They need to check the conditions of the emirates airlines refund policy with the customer support executive. 
  • Some tickets do not offer a refund facility once the trip got started or there may be certain cancellation charges after which only a certain amount of the ticket value will be refunded.
  • All those travelers who chose to book their tickets online can cancel their tickets online. If Emirates cancels your flight then they give you a full refund of the ticket amount or a facility to book another on the next available flights.
  • The airlines offer two kinds of tickets, i.e., refundable or non-refundable. Refundable tickets are more costly than non-refundable tickets. But the facilities and convenience of the refundable tickets are much more than the non-refundable tickets.
  • The non-refundable tickets will be charged 200$ for cancellation if the cancellation will be done within 24 hours. The airlines do not guarantee the value of a refund if the cancellation is made after 24 hour period. Please note that Emirate's non-refundable ticket cancellation policy is different from that of refundable tickets. 
  • For refundable tickets, the airlines offer free cancellation if the cancellation is made within 24 hours of the booking. We have mentioned the essential details of Emirates cancelling flights within 24 hours ahead in this article. 

Emirates Flight Cancellation Fee

Emirates fare conditions and the flight cancellation fee may vary depending on the situation and the kind of tickets you have booked for your travel. In general, as of June 2023 considering all the situations static, passengers need to pay 200$. 

Emirates 24-hour cancellation policy

  • Under this policy, the passengers have the facility to claim a refund of the amount of the tickets booked within 24 hours.
  • Under the 24-hour Emirates airline cancellation policy, certain conditions are followed.
  • The difference between the days of the flight date and the date of booking must be at least seven days.
  • After booking, the passenger has 24 hours to cancel the ticket and get a full refund.
  • Cancellation can be made both through online and offline methods.
  • Additional rules may also apply. One needs to confirm it with the airline's authority. 

How to cancel emirates flights online 

Through official website

  • Visit the official website of Emirates Airlines
  • On the home page, find the help tab.
  • Click on changing or canceling.
  • A new page will open in front of you.
  • Fill in your last name and booking reference number. Click on retrieve booking and you will be redirected to choose your flight. Fill in all the required details and choose edit flight.
  • There, you will find the cancel flight option. Click on that to cancel your flight.
  • Pay fees if asked.
  • You need to wait to receive the confirmation upon paying that mandatory charge.
  • The confirmation will be given to you on your registered email id.

How to cancel Emirates flights offline

Step 1: Gather Your Booking Details

Before initiating the cancellation process, gather all the necessary information related to your Emirates flight booking. This includes your booking reference number, flight details, and any other relevant information that can help the customer service representative assist you efficiently.

Step 2: Contact Emirates Customer Service

To cancel your Emirates flight offline, the first step is to get in touch with Emirates' customer service and find the appropriate solution matching the Emirates refund policy so that there is the least deduction of the cancellation amount. Dial the provided phone number on the website. 

Step 3: Provide Booking Information

Once connected with a customer service representative, provide them with your booking details, including the booking reference number. This information will allow them to locate your reservation and assist you with the cancellation process. Be ready to answer any additional verification questions to ensure the security of your account.

Step 4: State Your Cancellation Request

Clearly communicate your intention to cancel your Emirates flight. Inform the customer service representative about the specific flight or flights you wish to cancel and provide a reason if necessary. This will help them understand your situation and guide you through the process accordingly, imposing the least possible Emirates cancellation charges.

Step 5: Follow the Representative's Instructions

The customer service representative will guide you through the cancellation process step-by-step. They may inform you about any applicable cancellation fees, refund policies, or alternative options available to you. Pay attention to their instructions and ask any questions or seek clarifications for Emirates Airlines' refund policy as needed.

Step 6: Provide Additional Information

If requested by the representative, provide any additional information or documentation required for the cancellation. This could include your identification details, passport information, or any supporting documents related to your cancellation request.

Step 7: Confirm the Cancellation

Before concluding the call, ensure that you have received confirmation of the cancellation from the customer service representative. Take note of any reference numbers or cancellation confirmation details provided for future reference. 

Step 8: Alternative Options or Rebooking

If you still wish to travel but need to make changes to your existing booking, inquire about alternative Emirates fare conditions while rebooking. The customer service representative can provide you with information on any available options, such as changing your travel dates or rebooking on a different flight. Discuss your preferences and requirements with the representative to explore the best solution that suits your needs.

Step 9: Payment and Refund Process

If applicable, discuss the Emirates Airline refund policy with the customer service representative. They will provide you with information on how and when you can expect to receive any eligible refunds. Be aware that cancellation fees or fare conditions may impact the refund amount. If there are any outstanding payments due, inquire about the payment methods and deadlines to settle the balance.

Step 10: Keep Documentation

After concluding the call, make sure to keep a record of the cancellation confirmation, any reference numbers provided, and any communication related to your cancellation request. These documents will serve as proof and can be useful for future reference or in case of any discrepancies.

Step 11: Visit a Local Emirates Office (Optional)

If you prefer face-to-face assistance, you have the option to visit a local Emirates office to cancel your flight. Locate the nearest office using the Emirates website or by contacting customer service. Bring along your booking details, identification documents, and any necessary supporting documents. The Emirates staff at the office will guide you through the cancellation process and provide the required assistance.

How to Waive the Emirates Cancellation Fee?

Under certain circumstances like the death of a flier or some of their family members, emirates allow passengers to cancel their flights and they can waive the cancellation charges.

How to apply for a cancellation fee waiver,

  • Google “Emirates request a fund”.
  • Choose the option and go to the official Emirates website.
  • A form will open in front of you. Fill in all the information and under the refund type option, add cancellation fee waiver.
  • Read the complete information thoroughly and find eligibility.
  • Click on the death of a family member.
  • Attach the relevant documents and fill out the complete form. Press submit option and your request is complete now.

Emirates Flight Delay Compensation

  1. Eligibility for Compensation: Emirates, like other airlines, has specific guidelines to determine eligibility for flight delay compensation. In general, you may be eligible for compensation if:

    • Your flight departed from an airport within the European Union (EU), or
    • Your flight arrived at an EU airport and was operated by Emirates, regardless of your point of departure.
  2. Compensation Threshold: To be eligible for compensation, the delay must exceed a certain threshold, usually set at three hours or more upon arrival at the final destination. The exact threshold may vary depending on the specific regulations and circumstances of your flight.

  3. Extraordinary Circumstances: It's important to note that Emirates, like other airlines, may be exempt from providing compensation in cases of "extraordinary circumstances." These circumstances are beyond the airline's control and could include severe weather conditions, political unrest, or air traffic control restrictions. However, each situation is assessed individually, and it's advisable to inquire with Emirates or consult with legal professionals if you believe your delay was not due to such circumstances.

  4. Making a Compensation Claim: If you meet the eligibility criteria and believe you are entitled to compensation for a delayed Emirates flight, follow these steps to make a claim: a. Gather Documentation: Collect all relevant documents, including your flight details, boarding passes, and any communication received from Emirates regarding the delay. b. Contact Emirates: Reach out to Emirates' customer service department to inform them of the delay and your intent to claim compensation. Provide them with the necessary information and supporting documents. c. Follow Emirates' Procedures: Emirates will guide you through their specific procedures for filing a compensation claim. Ensure that you comply with their requirements and provide any additional information they may request. d. Persistence and Follow-Up: If there are delays or challenges in processing your claim, it's important to persist and follow up with Emirates to ensure your claim is being properly handled and processed.

  5. Seek Legal Advice if Needed: If you encounter difficulties in obtaining compensation or feel that your claim has been unjustly denied, you may consider seeking legal advice or contacting relevant consumer protection agencies to explore your options further.


Emirates refund policy

Emirates refund policy

Emirates airline refund policy has provisions for the different kinds of tickets listed below;

Fully unused tickets

For fully unused tickets, the refunds will be provided as per the conditions convened to the passenger at the time of the booking.

Partially unused tickets

For these kinds of tickets, the refund amount is partially forfeited or returned depending upon the terms and conditions of the fare tickets.


When you request a refund under this criteria, the emirates team will review your request and possess it after checking its eligibility.

Skyward miles or business rewards points redemption

If you booked your tickets using skywards miles or business points redemption, then you may be able to receive a refund for the unused miles or points as per the emirates business rewards points redemption policy.

Emirates Refund Procedure

Step 1: Review the Fare Conditions Before proceeding with the refund request, carefully review the fare conditions associated with your Emirates booking. These conditions outline the refund eligibility, cancellation fees, and any other relevant terms. Familiarize yourself with the specific rules and guidelines that apply to your ticket.

Step 2: Determine Refund Eligibility Check whether your ticket is eligible for a refund according to the fare conditions, as well as any additional circumstances, such as flight cancellations or schedule changes initiated by Emirates. If you believe you meet the criteria for a refund, proceed with the refund request.

Step 3: Contact Emirates Customer Service To initiate the refund procedure, get in touch with Emirates' customer service. You can find the appropriate contact information on the Emirates website or your booking confirmation. Call the provided phone number and be prepared to wait in a queue as customer service representatives attend to other customers.

Step 4: Provide Booking Details When connected with a customer service representative, provide them with the necessary booking details, including the booking reference number and passenger information. This information will allow them to locate your reservation and assist you with the refund request. Be ready to answer any additional verification questions for security purposes.

Step 5: Request a Refund Clearly state your request for a refund to the customer service representative. Inform them about the specific flight or flights for which you are seeking a refund. Be prepared to provide a reason for the refund request, such as flight cancellation, personal circumstances, or any other eligible grounds for a refund.

Step 6: Follow Representative's Instructions Listen attentively to the customer service representative as they guide you through the refund procedure. They will inform you about any applicable fees, refund timelines, and required documentation. Follow their instructions carefully and ask any questions or seek clarifications as needed.

Step 7: Submit Required Documentation Depending on the circumstances and fare conditions, you may be asked to provide supporting documentation to support your refund request. This could include documents such as medical certificates, death certificates, or any other relevant proof. Ensure that you provide the necessary documentation promptly and accurately to expedite the refund process.

Step 8: Confirm Refund Details Before concluding the call, confirm the refund details with the customer service representative. Take note of any reference numbers, refund amounts, or timelines provided for future reference. Request an email confirmation or any written documentation regarding the refund request.

Step 9: Await Refund Processing Once the refund request is submitted and all required documentation is provided, Emirates will initiate the refund processing. The processing time can vary depending on the fare conditions, ticket type, and payment method used. Be patient during this period and allow sufficient time for Emirates to process your refund.

Step 10: Monitor Refund Status Monitor the status of your refund by regularly checking your email for updates from Emirates or by contacting customer service if necessary. Keep track of any refund reference numbers provided and maintain records of all communications related to your refund request.

Step 11: Receive Refund Once the refund is processed, you will receive the refund amount according to the agreed-upon terms. The refund will be issued through the original payment method used during the booking process. Check your bank account or credit card statement for the refund transaction and verify that the correct amount has been credited.

Rebook Emirates 

These airlines give the facility the users to use the same tickets for future travel if in case they were not able to board the original flight. 

In these cases, the airline rebooks the flight of the passenger as per their demand.

Rebooking Process for a Canceled Emirates Booking

Step 1: Review the Cancellation Notice When you receive a cancellation notice from Emirates, carefully review the information provided. Take note of the reason for the cancellation, any alternative options suggested by Emirates, and any instructions regarding rebooking or refunds.

Step 2: Contact Emirates Customer Service To initiate the rebooking process, get in touch with Emirates' customer service. Locate the appropriate contact information on the Emirates website or your cancellation notice. Call the provided phone number and be prepared for potential wait times as customer service representatives assist other customers.

Step 3: Provide Booking Details Once connected with a customer service representative, provide them with the necessary booking details, including the booking reference number and passenger information. This information will help them locate your canceled reservation and proceed with the rebooking process. Be ready to answer any additional verification questions for security purposes.

Step 4: Explain Your Rebooking Needs Clearly communicate your intention to rebook your canceled Emirates flight. Explain your preferred travel dates, destinations, and any other specific requirements or constraints you have. If you have flexibility in your travel plans, let the representative know to explore alternative flight options that might better suit your needs.

Step 5: Explore Available Options Based on your rebooking needs, the customer service representative will search for available flights that align with your preferences. They will provide you with alternative options, such as different dates, routes, or airlines if necessary. Evaluate the options presented to determine the best fit for your travel plans.

Step 6: Discuss Fare Differences and Fees If there are fare differences or fees associated with the rebooking, the customer service representative will inform you about the additional costs. Be prepared to discuss and understand any applicable charges, fare rules, or penalties. Consider your budget and the importance of your travel plans before making a decision.

Step 7: Confirm the Rebooking Once you have agreed on the new flight details, confirm the rebooking with the customer service representative. Verify the dates, times, and any other relevant information associated with the newly booked flight. Take note of any reference numbers or confirmation details provided for future reference.

Step 8: Provide Payment Information If there are additional costs associated with the rebooking, provide the necessary payment information to cover the fare differences or fees. Be ready to provide your credit card details or discuss alternative payment methods as required. Ensure that you understand the payment process and any related terms and conditions.

Step 9: Receive Confirmation and Updated Itinerary After completing the rebooking process, the customer service representative will provide you with a confirmation of your new booking. This may include an updated itinerary, e-ticket, or booking reference number. Verify that all the details are accurate and retain this information for future reference.

Step 10: Make Necessary Travel Arrangements With your rebooking confirmed, proceed with any necessary travel arrangements, such as accommodations, ground transportation, or visa requirements. Ensure that your updated itinerary aligns with your overall travel plans.

How to Contact Emirates Airlines ?

  1. Emirates Customer Service Phone Numbers: Emirates Airlines has dedicated customer service phone numbers available in different countries. To reach them, follow these steps:
  • Visit the Emirates website ( and navigate to the "Contact Us" or "Help" section.
  • Look for the specific phone number assigned to your country or region.
  • Dial the provided phone number and follow the prompts to connect with a customer service representative. Be prepared to wait in a queue as representatives assist other customers.
  1. Online Support and Chat: Emirates Airlines offers online support and chat services for customer inquiries. Here's how to access these channels:
  • Visit the Emirates website and navigate to the "Contact Us" or "Help" section.
  • Look for the "Chat" or "Live Chat" option, if available. Click on it to initiate a chat session with a customer service representative.
  • Alternatively, you may find an online form or email option to send your inquiry or request to Emirates' customer service team.
  1. Social Media: Emirates Airlines maintains an active presence on various social media platforms. Consider reaching out to them through their official social media accounts:
  • Visit the Emirates website and look for the social media icons or links.
  • Click on the desired social media platform (such as Facebook, Twitter, or Instagram) to access Emirates' official page or account.
  • Send a direct message or leave a comment expressing your inquiry or concern. Emirates' social media team will respond accordingly.
  1. Emirates Offices and Airport Counters: If you prefer face-to-face interaction or need assistance while at an airport, you can visit Emirates offices or airport counters. Follow these steps:
  • Visit the Emirates website and navigate to the "Contact Us" or "Help" section.
  • Look for the "Find an Office" or "Find a Location" option.
  • Enter your location or airport details to find the nearest Emirates office or airport counter.

Travel Advisory

Visit here for Travel Advisory of Emirates Airlines

Customer Reviews for Emirates Airlines 

Emirates reviews consistently reflect the airline's commitment to providing a premium travel experience. From the onboard amenities and entertainment options to the quality of service and global network, Emirates has earned a positive reputation among travelers. While individual experiences may vary, the overall consensus highlights Emirates' dedication to delivering a comfortable and enjoyable journey for its passengers.

Customer Reviews for Emirates Airlines


Emirates Cancellation and Reimbursement FAQ's

☞ Can I make changes to the single passenger?

No, you can not make changes to the single passenger if there are more people on the booking. The changes will be applied to the whole reservation.

☞ Can you cancel your Emirates flight and get a refund?

Yes, there are certain conditions for the cancellation and the refunds for the tickets you have booked for your journey. If you have booked refundable tickets, it is easier to claim a refund for the cancellation.

If you have booked a non-refundable ticket, you need to consider some terms associated with the refund policy mentioned on our page.

☞ Can I get my money back if emirates cancel my flight?

Yes. You can get your money back when you have booked refundable tickets. If your tickets are not refundable, you will receive your ticket value as credits that you can use for future ticket bookings.

☞ Do Emirates have a 24-hour cancellation policy?

Yes, they have a 24-hour cancellation policy. Under this policy, you can get your total refund amount.

☞ How much does it cost to cancel an Emirates flight?

The cancellation cost of the flights differs depending on the destination you opted for your travel and some additional factors.

☞ Can I cancel a Emirates flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Emirates reservation without being charged a Emirates cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Emirates compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Emirates responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Emirates flight was canceled less than 14 days before departure.

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