Congo Airways Cancellation and Reimbursement

Step-by-step guide of Congo Airways Cancellation and Reimbursement Cancellation and Reimbursement process. Any Congo Airways Cancellation and Reimbursement ticket can be canceled within 24 hours for a full refund.

Congo Airways

Boulevard du 30 juin, Kinshasa, Democratic Republic of Congo, 3642

Phone : +243 829 781 921

Website :

Congo Airways
IATA 8Z
ICAO CGA
CallSign CONGO AIR

Founded

2015

Key people

Country

Democratic Republic of Congo

Congo Airways

Know about Cancellation Policy

Congo Airways is a major carrier airline of the Democratic Republic of Congo that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Congo Airways flight then before proceeding it is recommended to get information about Congo Airways cancellation policy.

Cancellation 24 hours

Paying attention to the needs and situations of the passengers, Congo Airways introduces 24 hours cancellation policy. Congo Airways provides more flexibility and benefits for the passengers while managing their booking.

As per Congo Airways 24-hour Cancellation policy, passengers can cancel a flight booked on Congo Airways within 24 hours of the purchase. Congo Airways will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Congo Airways flight.

If the passengers cancel a Congo Airways flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Congo Airways ask to pay the penalty that will totally depend upon the fare rule of the Congo Airways.

Cancellation Policy

Congo Airways gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Congo Airways official site http://www.congoairways.com/. The refund is provided only for the eligible Congo Airways flight tickets that are canceled within the active span of time. Congo Airways does not provide a refund after the expiry period of the ticket. The Congo Airways refund request may take time to be processed and can be granted within 7 to 10 working days. If Congo Airways flights are canceled due to any unavoidable reasons from the Congo Airways' end then it provides compensation to the passengers to book the next subsequent Congo Airways flight. Thus, you can easily cancel your flight and get a refund on Congo Airways.

Cancellation Fees

Congo Airways have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Congo Airways flight cancellation fee for international flights, then go through the below instructions:

Congo Airways cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Congo Airways flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Congo Airways cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Congo Airways cancellation policy, you can contact Congo Airways cancellation number +243 829 781 921 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +243 829 781 921.

Sometimes plans change and you are forced to cancel a Congo Airways flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Congo Airways flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Congo Airways and need to cancel, you’re in the right place! You can find all the information you need to navigate the Congo Airways cancellation policy and determine what policies apply to your situation.

 

How Do I Cancel My Flight on Congo Airways?

 

If you have reserved a flight ticket with Congo Airways, but due to some urgency, you need to cancel it. You can make Congo Airways cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Congo Airways cancellations process finishes up, you will be informed about the refund options that you can opt for.

 

Method #1: Online Congo Airways Cancellations

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Step #1: Run any web browser on your computer. Visit the Congo Airways homepage http://www.congoairways.com/. Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Congo Airways login credentials. Hit on the yellow ‘Log In’ button.

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  • If you forget your Congo Airways login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Congo Airways flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Congo Airways login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.

 

Step #2: If you don’t have a Congo Airways account, you can skip the logging in process. Visit the Congo Airways cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theCongo Airways cancellation policy, you must enter the exact name of the person who originally booked the air ticket.

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Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Congo Airways Reservations’ link http://www.congoairways.com/, which is found in the ‘Flight’ header.

 

Step #4: Hit on the ‘Congo Airways Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Congo Airways Cancel Reservation’ button.

 

Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Congo Airways flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Congo Airways account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.

 

Step #6: Review your Congo Airways flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.

 

Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.

 

Step #8: At the bottom of the Congo Airways cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Congo Airways ticket reservation.

 

Method #2: Cancel Your Flight via A Call

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Step #1: Dial Congo Airways’ Reservations Department +243 829 781 921 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Congo Airways online air ticket cancellation, contact Congo Airways via phone.

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Step #2: Tell the aviation executive that you want to cancel your Congo Airways tickets.

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Step #3: Check your air ticket refund options.

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Method #3: Cancel Your Flight Tickets at Airport

 

Step #1: First of all, you need to go to the airport where you have decided to board the flight.

 

Step #2: After that, you need to visit Congo Airways ATO (Airport Ticket Office).

 

Step #3: You can talk face to face with the Congo Airways executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Congo Airways Cancellation and Reimbursement FAQ's


1. What happens if I cancel my Congo Airways flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Congo Airways ticket.

If you’ve purchased a basic economy Congo Airways ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

If you have a non-refundable Congo Airways ticket you will be required to pay near about $200 for domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Congo Airways flight.

If you have a Congo Airways refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a Congo Airways flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Congo Airways reservation without being charged a Congo Airways cancellation fee, regardless of fare selected.

3. Can I get Congo Airways compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Congo Airways responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Congo Airways flight was canceled less than 14 days before departure.

4. How do I know if my Congo Airways flight is refundable?

To check if a Congo Airways ticket is refundable, go to Congo Airways's website http://www.congoairways.com/ and enter the ticket or document number and the Congo Airways will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Congo Airways flight.