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Caribbean Airlines Cancellation Policy 2023

Iere House, Golden Grove Road, Port of Spain, Trinidad & Tobago, 150123

+1 868 669 3000


Founded - 2006

Key people - Garvin Medera

Trinidad & Tobago

Caribbean Airlines


Caribbean Airlines Cancellation And Refund Policy

In an ever-changing world, one thing that is the same is the cancellation policies of the airline, hard and complicated to understand, but to make it simple and easier we are here with the Caribbean airlines cancellation and refund policy:

What Are Caribbean Airlines Cancellation Policy?

Caribbean airlines have a 24-hour cancellation policy under which the airline allows the passengers to cancel their ticket within 24 hours of booking it, only if your itinerary include one sector to/from North America(U.S.A and Canada) and if the ticket was purchased directly from the airline’s official website, via telephone through the Caribbean Airlines Reservations and Service Centre, via mobile app or at the airport counter. The passengers who pass all the above-mentioned criteria will be allowed the airline to cancel or change their ticket within the first 24 hours of booking it and the airline won’t charge any fee to them. The 24-hour policy doesn’t apply to domestic travel between Trinidad & Tobago.


Refundable Ticket Cancellation Policy

Caribbean Airlines' cancellation policy for refundable tickets applies to all Flex and Biz Flex tickets in which the airline provides full refunds to its passengers including taxes. The refund will be processed to the passengers within 7-20 days of applying for the refund.

Non-Refundable Ticket Cancellation Policy

Caribbean Airlines' cancellation policy for a non-refundable ticket, apply to all lite, classic and biz tickets in which the airline provides either a 50% refund or no refund to the passengers travelling through Caribbean airlines

No Show Cancellation Policy

The airline's policy in case of no show is very clear that the passenger will forfeit any right to ask for a refund if in case he/she forgets to cancel the ticket or inform the airline about the fact that he/she won’t be able to travel. The airline won’t provide any refund including taxes in the case of no show.  

Itself Cancellation Policy

If the airline will cancel your flight, the airline will try to get you on the next flight as soon as possible but if the next flight is not possible the ground staff at the airport will try to assist you in any way possible. Also, if the travel doesn’t serve your purpose anymore, you can ask the airline for a full refund and the airline will oblige.

Cancellation Policy In Case of Death And Illness 

The airline will provide a full refund in case of the death or hospitalisation of an immediate family member. The list of immediate family members includes: parents, siblings, grandparents, spouses, kids and legal guardians. In both cases, the passenger has to submit a few documents to the airline for the waiver. 

  • In case of death, the person has to submit a death certificate with proof of relations.
  • In case of illness, hospitalisation proof with proof of relations is needed.

Note: If the person didn’t cancel the ticket, the above-mentioned waivers won’t apply.

How To Do Caribbean Airlines Cancellation?

  • Go to the airline’s official website.
  • Click on the “My Trips” Section
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  • Select the “Manage Booking” option.
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  • Enter the required information and click on “Find My Bookings”.
  • Select the booking you want to cancel.
  • Click on the “Cancel” button.
  • Your booking has been cancelled.

What Is Carribean Airlines Refund Policy?

The refund policy of the airline depends on the fare type that you have chosen to travel with. Here is the refund policy of Caribbean Airlines based on their fare type:

Fare Type

Refund Policy




50% Refundable


100% Refundable


50% Refundable

Biz Flex

100% Refundable

Refund Processing Fees

  • For refundable fares, i.e. Flex and Biz Flex, the airline charges about USD 50 processing fee.
  • For all other fares, the applicable refund fare rule will apply.

How To Claim Caribbean Airlines cancellation refund?

Via Website:

Caribbean Airlines is proud of making timely refunds to eligible tickets. You can click on this link and fill in the required information to get a refund. The airline will process the refund within 7-20 days of you filling in the request.editor-insert-image

Refunds on tickets purchases via the Caribbean Airlines website::
You can send an e-mail to Caribbean airlines at for refunds on tickets purchased via our website 

Refunds on purchases via Our call Centre/Ticket Offices or Travel Agents (including Online Travel Agents):
For refunds on tickets purchased via our Call Centre/Ticket Offices or a Travel Agent (including Online Travel Agents), requests should be made by contacting the point of purchase. They will prepare your request and then submit it to the Refunds Department.

Note: All refunds will be made to the original form of payment used for the ticket purchase, i.e. if you paid by credit card, the refund will be made to your credit card; if made by cash, a cheque will be generated in settlement of your claim.

Caribbean Airlines Refund Contact Information

You can contact the airline’s refund department from Monday to Friday, 8:00 a.m-4:00 p.m by following these steps:

  • Call the airline at 1-868-625-7200.
  • Now, press the number 2 on your phone to select the reservation department.
  • Select option 3 All Other Destination, then again click on option 3 refund follow up for both domestic and international flights.

Caribbean Airlines Cancellation and Refund FAQ's

☞ Can you cancel your flight and get a refund?

Yes, there are certain conditions for the tickets you have booked for your journey. If you have booked refundable tickets, it is easier to claim a refund for the cancellation. If you have booked a non-refundable ticket, you need to consider some terms associated with the refund policy mentioned on our page.

☞ Does the airline have a 24-hour cancellation policy?

Yes, they have a 24-hour cancellation policy. Under this policy, you can get your total refund amount.

☞ Can anyone cancel a flight without penalty?

Yes, when you cancel your ticket within 24 hours of booking, you will get your full refund without penalty.

☞ What to do when the flights are cancelled?

Contact the airlines and claim a refund. If the flights are cancelled from the airlines side, then either your flights are rebooked by the airlines, or the airline will notify you on your registered email address.

☞ How much does it cost to cancel a flight?

The cost of canceling a flight depends on the fare type you chose.

☞ Can I cancel a Caribbean Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Caribbean Airlines reservation without being charged a Caribbean Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Caribbean Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Caribbean Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Caribbean Airlines flight was canceled less than 14 days before departure.

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