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British Airways Cancellation Policy 2023

British Airways Plc, Waterside, PO Box 365, Harmondsworth, UK, UB7 0GB.

+44 20 8738 5050


Founded - 1974

Key people - Alex Cruz


British Airways

British Airways Cancellation and Refund Policy Information

While booking a flight, the emotions are exhilarating, but while canceling it, the emotions are quite the opposite; life is unpredictable, and British Airways understand this; that's why it has come up with British Airways Cancellation and Refund Policy that allows you to cancel your flight ticket 2 hours before the flight's departure. Also, British Airways has introduced different types of fares and classes on the basis of which it provides refunds to passengers. 

British Airways Cancellation Policy

Every airline has its cancellation policies, and it is essential to know them before booking your flight ticket as it will make it easier for you to cancel and get a British Airways refund on your flights in case of emergencies or when the airline cancels your flight. British Air Cancellation policy depends mainly on what type of ticket you are booking and from where you are booking it. Also, if you cancel your ticket within 96 hours of your flight's departure, the airline will levy an additional cost of 10%. 

24 Hours Cancellation Policy

Life is uncertain and most airlines are beginning to understand this and making changes to their policies so that it is convenient for their passengers to cancel their flights in the case of emergencies. The airline's 24-hour policy is the result of this thinking as it allows its passengers to cancel their flight for free within 24 hours of booking the flight.

British Airways Ticket Cancellation

The airline has a very flexible process for canceling tickets as it allows you to cancel your ticket up to 2 hours before your flight after levying a small cancellation fee.

Itself Cancelation policy

The airline tries to make your journey as smooth as possible but in the case where British Airways is forced to delay or cancel your flight, you will have an appropriate British refund. If your flight was delayed or canceled the airline will either make arrangements for you on a different flight or provide a full refund for the used or half-used ticket. Also, If your flight was delayed more than 5 hours and it disrupted your connecting flight’s journey and now you don’t want to continue your journey, the airline will put you on a return flight to the original departure location and refund the unused ticket. 

British Airways Cancellation Compensation Policy

Every airline has a compensation policy under which, the airline solves the grievances of the passengers whose flights were delayed/ missed/ canceled due to the airline’s fault:

  • The airline will provide compensation if your flight was delayed by more than 3 hours due to conditions within the airline's control.
  • If the airline informed you of the cancellation less than 14 days before the planned departure due to the conditions within the airlines control.
  • The airline informed you about the flight cancellation between 7 and 13 days before the flight's departure and gave the option of putting you onto a different flight through which the departure of your flight will be no more than 2 hours before the original flight's departure and reaching your flight less than 4 hours after the scheduled time of the original flight's arrival.  
  • The airline informed you about the flight cancellation less than seven days before the flight's departure. It was offered the option of getting onto a different flight onto which the departure of your flight will be no more than 1 hour before the original flight's departure and reach your flight less than 2 hours after the scheduled time of the original flight's arrival.
Distance Compensation amount
of up to 1500 km 250 EUR
of more than 1500 km within the EU 400 EUR
of all flights between 1500 km and 3500 km 400 EUR
for all other flights 600 EUR
  • The airline can reduce the compensation amount by 50% if the airline provides the passenger with a different flight. In case of a distance of 1500 km or less, the delay in the arrival time of the flight is less than 2 hours, or in case of a distance of 1500 km within the EU or distance of all flights between 1500 km and 3500 km, the delay in the arrival time of the flight is 4 hours for all other flights.

Here is a detailed explanation of cases in which, the airline won’t provide you with any compensation:

  • If the delay in your flight was less than 3 hours.
  • If the airline informed you of the cancellation more than 14 days before your departure date.
  • The airline can show if it took all the necessary caution, and still, the airline couldn't avoid the delay or cancellation of the flight.

How To Collect Your Cancelation Compensation?

Collecting your compensation is pretty easy, you can do it by going to the airline's official website and filling few columns. Here is the detailed method through which you can collect your cancelation compensation:

  • Go to the airline's official website.
  • Go to the help option and click on Delay, Cancellation, and Refund.
  • Click on the compensation and then on the subsection “Visit our Expenses and Compensation page”.
  • Go to the “How to Claim Compensation option” and click on it.
  • Click on “Claim Compensation for British Airways Flight”.
  • Answer the questions one by one( it will take about 10-15 minutes).
  • Submit the form.

After submitting the form, the agent from the airline will contact you as soon as possible. Also, if you aren’t able to claim your compensation online, you can always write British Airways at British Airways Customer Relations, EU Compensation Claims, PO Box 1126, Uxbridge, UB8 9XS, United Kingdom. The airline will take a little more time to process your claims if you do it offline.

British Airways Cancellation Method

Online Cancellation method

Canceling flights is never easy but to make it easy and convenient the airline has come up with its online flight cancellation service where you can go to their website and cancel your flights. Here is the method through which you can cancel your flight:

  • Go to the airline's official website.
  • Log in to your account.
  • Click on the options from Flight/Hotel/Car at the top of the website.
  • The webpage will direct you to a different page and click on the Manage British Airways Reservations option.
  • Fill in the required information.
  • Click on the Cancel booking link.
  • Your flight has been canceled.

Offline Cancellation Method

The airline wants to make your traveling experience as easy as possible from flight booking to its cancellation. You can contact them at 1 (800) 247-9297 and ask the agent on the line to cancel your flight.

Airport Cancellation Method

The airline also allows you to cancel your flight by going to the airport. You can go to the British Airways counter at the airport and ask the agent on the counter to cancel your flight.

British Airways Cancellation Fees

Cancellation fees are small fees that the airline levy before refunding the amount when you cancel your flight ticket. For British Airways, the cancellation fees are calculated on the basis of what country you are in, what type of ticket you have and how would you like to do this: online, on-call, or at the airport. British Airways provide a calculator on their website through which you can calculate the British Airways cancellation fee charged by British Airways.

British Airways Refund Policy

British Airways refund passengers depending on the fare type. If your fare type allows you to get a refund on your flight the airline will provide you with the refund after levying small cancelation fees and if your fare type doesn’t allow refunds the airline will provide the refund on returnable taxes only. The airline will return the refund from the original method of payment.

British Airways Flight Change Policy

British Airways allow British Airways Change Flight Policy without fees for most tickets. Passengers can make changes online or contact customer service. Fare differences may apply. Same-day changes are available for a fee, subject to availability. Visit the British Airways website or contact customer service for accurate details.

British Airways Customer Review

Customer reviews are a priority while booking flights with any airline. You can check the review of British Airways Here

British Airways Cancellation and Refund FAQ's

☞ How long does the airline take to process a refund?

The airline takes around 5 days to process a refund.

☞ How can I check my flight cancellation refund status?

You can check your flight cancellation refund status by logging into your account and finding the refund option.

☞ British Airways canceled my flight. Can I get my refund?

The airline will either provide you refund or make arrangements for you on a different flight.

☞ What facilities are provided by the airline if my flight is delayed?

The airline will make appropriate food arrangements for you if your flight is delayed more than 4 hours and allow you to contact your family, write an email or fax your information to someone.

☞ I purchased my ticket from a travel agent. Can I cancel my ticket online?

You can't cancel your ticket online; you must contact the agent who booked your ticket to cancel your itinerary.

☞ Can I change my ticket to a different date instead of canceling it?

Yes, you can change your ticket to a different date but the airline charge you a small fee.

☞ How can I contact British Airways?

British Airways airline phone number is 0124 412 0715. The service is available 24*7.

☞ Can I cancel a British Airways flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their British Airways reservation without being charged a British Airways cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get British Airways compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the British Airways responsibility and either: the replacement flight delays your arrival by 2 or more hours. your British Airways flight was canceled less than 14 days before departure.

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