Avianca Airline Cancellation and Reimbursement

Details of (AV) Avianca Airline flight Cancellation policy, Refunds, and Reimbursement. Get the process of understanding Avianca Airline (AV) changes.

Avianca Airline

Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, Operaciones, Cap Jacome, Bogota, Colombia, 4879773

Phone : +5714013434

Website :

Avianca Airline



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Avianca Airline

Know about Cancellation Policy

Avianca Airline is a major carrier airline of the Colombia that engaged to serve an extensive range of domestic as well as international flights.

If you are willing to cancel your Avianca Airline flight then before proceeding it is recommended to get information about Avianca Airline cancellation policy.

Cancellation 24 hours Policy ( Depends origin country and airlines)

Paying attention to the needs and situations of the passengers, Avianca Airline introduces 24 hours cancellation policy. Avianca Airline provides more flexibility and benefits for the passengers while managing their booking.


As per Avianca Airline 24-hour Cancellation policy, passengers can cancel a flight booked on Avianca Airline within 24 hours of the purchase. Avianca Airline will provide a complete refund of your ticket cost in case the booking was made a week or more prior to the departure date of your Avianca Airline flight. The Avianca Airline rights to change 24 hours cancellation any time.

This Data is collected from various sources the may not have the guaranteed change in policy from Avianca Airline side. for you directly contact official phone number +5714013434 of Avianca Airline.

Note: 24 hours policy may apply when you book tickets from the United States. The Airlines Reporting Corporation (ARC) supports 24 hours cancellation policy in the United States.


If the passengers cancel a Avianca Airline flight a few hours before the departure of the flight and the flight was booked not more than a week before then the Avianca Airline ask to pay the penalty that will totally depend upon the fare rule of the Avianca Airline.

Cancellation Policy

Avianca Airline gives the facility to cancel flight online without any hassles. Also, passengers can make a request for the refund online by filling the refund request form at Avianca Airline official site The refund is provided only for the eligible Avianca Airline flight tickets that are canceled within the active span of time. Avianca Airline does not provide a refund after the expiry period of the ticket. The Avianca Airline refund request may take time to be processed and can be granted within 7 to 10 working days. If Avianca Airline flights are canceled due to any unavoidable reasons from the Avianca Airline' end then it provides compensation to the passengers to book the next subsequent Avianca Airline flight. Thus, you can easily cancel your flight and get a refund on Avianca Airline.

Cancellation Fees

Avianca Airline have also prescribed a cancellation fee for both domestic and international flights. If you don’t know about the Avianca Airline flight cancellation fee for international flights, then go through the below instructions:

Avianca Airline cancellation fee of $100 to $500 is applicable if ticket cancellation requests made after the 24 hours as a risk-free cancellation. If you cancel your Avianca Airline flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Avianca Airline cancellation fee. You can also make a cancellation request after canceling your flight ticket.

For further information about the Avianca Airline cancellation policy, you can contact Avianca Airline cancellation number +5714013434 who are always competent to assist the passengers. You can also get the procedure to cancel your flight or to request a refund just by dialing the helpline number +5714013434.

Sometimes plans change and you are forced to cancel a Avianca Airline flight that you had been looking forward to for months. If you’ve ever been in a position where you needed to cancel a Avianca Airline flight, you know the process can be both expensive and complicated.

If you happened to book your flight with Avianca Airline and need to cancel, you’re in the right place! You can find all the information you need to navigate the Avianca Airline cancellation policy and determine what policies apply to your situation.


How Do I Cancel My Flight on Avianca Airline?


If you have reserved a flight ticket with Avianca Airline, but due to some urgency, you need to cancel it. You can make Avianca Airline cancellations in two ways - Online or Telephone. You need your flight confirmation number ready to enter or provide to the aviation executive to begin the cancellation process. Once the Avianca Airline cancellations process finishes up, you will be informed about the refund options that you can opt for.


Method #1: Online Avianca Airline Cancellations


Step #1: Run any web browser on your computer. Visit the Avianca Airline homepage Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your Avianca Airline login credentials. Hit on the yellow ‘Log In’ button.


  • If you forget your Avianca Airline login credentials, hit on the ‘Need help logging in?’ link at the bottom right.
  • If you are a frequent Avianca Airline flyer, you may try the tiny box saying ‘Remember Me?’ after you mention your Avianca Airline login credentials. That way, you don’t have to put stress on your brain to memorize your username and password.


Step #2: If you don’t have a Avianca Airline account, you can skip the logging in process. Visit the Avianca Airline cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button. As per theAvianca Airline cancellation policy, you must enter the exact name of the person who originally booked the air ticket.


Step #3: Hit on the ‘Flight | Hotel | Car’ tab present at the top of the homepage. It will redirect you to many options and links. Hit on the ‘Manage Avianca Airline Reservations’ link, which is found in the ‘Flight’ header.


Step #4: Hit on the ‘Avianca Airline Cancel Reservation’ link. After that, click on the ‘Manage Reservations.’ You prompted a new page, which provides you with some different options. Hit on the ‘Avianca Airline Cancel Reservation’ button.


Step #5: 3 boxes will pop up on your desktop’s screen, asking for a confirmation number, first name, and last name. After that, hit on the ‘Continue’ button.

  • You have to enter the original name that you used during Avianca Airline flight ticket reservations.
  • If you don’t know your flight ticket confirmation number, check your booked ticket history in your Avianca Airline account.
  • You can also find the air ticket confirmation number in your registered email that you mentioned while booking the flight ticket.


Step #6: Review your Avianca Airline flight details. If you booked a round trip, you have to cancel the entire trip. You are not permitted to withdraw just one segment of the journey. Unfortunately, if you reserved a one-way air ticket, then it’s not a problem.


Step #7: To check the refund status, visit ‘Travel Funds.’ It will assist you whether or not the ticket amount you paid is refundable. If it says ‘Refundable,’ you can then check the box next to ‘Request a refund.’ If it says ‘Non-refundable,’ you will not get any amount back.


Step #8: At the bottom of the Avianca Airline cancellation web page, you will see ‘Cancel My Reservation?’ option. Hit on the ‘Yes, Cancel’ button to cancel your Avianca Airline ticket reservation.


Method #2: Cancel Your Flight via A Call


Step #1: Dial Avianca Airline’ Reservations Department +5714013434 toll- free number. If you have any specific query or question related to your flight ticket reservation’s fare, refunds, or Avianca Airline online air ticket cancellation, contact Avianca Airline via phone.


Step #2: Tell the aviation executive that you want to cancel your Avianca Airline tickets.


Step #3: Check your air ticket refund options.


Method #3: Cancel Your Flight Tickets at Airport


Step #1: First of all, you need to go to the airport where you have decided to board the flight.


Step #2: After that, you need to visit Avianca Airline ATO (Airport Ticket Office).


Step #3: You can talk face to face with the Avianca Airline executive and ask him or her to cancel your flight tickets. The refund will be credited back to the same debit card or credit card via which you had made the payment.

Avianca Airline Cancellation and Reimbursement FAQ's

1. What happens if I cancel my Avianca Airline flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Avianca Airline ticket.

If you’ve purchased a basic economy Avianca Airline ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Avianca Airline ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Avianca Airline flight.

If you have a Avianca Airline refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

2. Can I cancel a Avianca Airline flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Avianca Airline reservation without being charged a Avianca Airline cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


3. What happens if you cancel a Avianca Airline non-refundable flight?

To cancel a Avianca Airline non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Avianca Airline flight.

4. Can I get Avianca Airline compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Avianca Airline responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Avianca Airline flight was canceled less than 14 days before departure.

5. How do I know if my Avianca Airline flight is refundable?

To check if a Avianca Airline ticket is refundable, go to Avianca Airline's website and enter the ticket or document number and the Avianca Airline will display refund eligibility and information. Even if the ticket is not refundable, a traveler could cancel his or her itinerary and apply the value to a future Avianca Airline flight.