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Avianca Airline Cancellation Policy 2023

Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, Operaciones, Cap Jacome, Bogota, Colombia, 4879773



Founded - 1919

Key people - Anko Van Der Werff


Avianca Airline

Avianca Airline Cancellation Policy

Avianca Airline has come up with its cancellation policy under which you can cancel your flight ticket within the first 24 hours of booking your flight and if you forget to cancel your ticket then you can cancel it till 1 hour before your Avianca flight departure but the airline will charge you a small cancellation fee for that. In this article, we have mentioned all the details about canceling a Avianca flight:

Things To Remember:

Here are some essential things to keep in mind regarding Avianca' cancellation policy:

  • Be sure to check the cancellation fees that the airline will charge when you book your flight.
  • If you cancel your flight and are eligible for a refund after the cancellation charges have been applied to it.
  • If you need to change your flight, you may be subject to fees as well. It's important to check your ticket for details on fees and restrictions before making any changes.
  • In certain circumstances, such as a medical emergency or military deployment, Avianca Airline may waive cancellation fees or offer other accommodations. It's always best to contact the airline directly to discuss your options.

Avianca Airline Cancellation Policy 24-Hours

Avianca 24-Hour Cancellations

The full refund is allotted if the ticket is canceled within 24 hours of purchase and the difference between departure and booking date is seven or more days

Under Avianca Airline 24-hour cancellation policy, you are allowed to cancel any flight within 24 hours of booking and receive a full refund if the flight departs at least 7 days later (i.e., after 168 hours). This policy applies to all types of fares. 

Passengers who cancel their flight within 7 days of travel or more than 24 hours after purchasing their ticket will be charged a fee. 

Important Note:

  • When you book tickets from the United States, a 24-hour policy may apply. The Avianca Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
  • This data is gathered from various sources cannot guarantee policy changes from Avianca Airline side. For you to contact Avianca official phone number +5714013434 directly.

Avianca Airline Cancellation Policy Due To Weather

If Avianca Airline has canceled your flight either due to a technical issue or weather conditions the airline will contact you as soon as possible and will ask you whether you want the airline to book a new flight for you or you want a refund on your current flight. In most cases, Avianca will rebook you on the first available flight as soon as possible, but if there is no flight available the airline will try to make the passenger as comfortable as possible and arrange accommodation for you nearby the airport. It's important to check with Avianca to confirm their specific policies and procedures for weather-related cancellations, as they may vary depending on the circumstances. You can contact their customer service hotline or check their website for the most up-to-date information.

Avianca Airline cancellation fee 

Every airline charges a particular amount when you cancel your flight based on what fare type you chose and at what time you decided to cancel your flight. Here is the detailed table on the cancellation charges of  Avianca:


Cancellation Time

Cancellation Fee

Within 24 hours of purchase (if purchased at least 7 days before departure)


60-+ days before departure


31 – 59 days before departure

USD 69

7 – 30 days before departure

USD 99

6 days-1 hour before departure

USD 119

Ways to Cancel a Avianca Airline Flight

Avianca Airline provides its client with an abundance of options through which they can cancel their flight. Here we have mentioned all the ways to cancel a Avianca flight:


Follow these steps to cancel your Avianca Airline flight:

  • Log into your account on the Avianca website
  • Navigate to the "My Trips" section on the website.
  • Find the flight you want to cancel. 
  • Click on the "Cancel Flight" button and follow the prompts to complete the cancellation process.

Over the phone: 

You can also cancel your Avianca Airline flight by calling their customer service hotline. Be sure to have your reservation number and any other relevant information on hand when you make the call.

At the Counter:

If you're near a Avianca Airline airport ticket counter or kiosk, you can also cancel your flight in person. This can be a good option if you need to make last-minute changes to your travel plans.

Avianca Airline Refund Policy

The airline has mentioned on its website that it does not offer refundable fares, as it helps keep its fares low for all passengers but still, the airline provides refunds based on when you cancel your ticket after charging the cancellation fee mentioned above. However, you will be entitled to a full refund if:

  • You cancel your flight at least 60 days prior to departure.
  • You cancel a flight within 24 hours as long as it departs at least 7 days later.
  • Your flight is canceled by the airline itself
  • If your flight is delayed by at least 2 hours.
  • Your flight is rescheduled and the new flight does not suit you.
  • You are forced to cancel your flight due to serious illness, death, jury duty, etc., provided you can produce satisfactory documentary evidence and the airline agrees.

How To Get Avianca Airline Refund?

Here are the steps through which you can get a refund on your Avianca Airline flight:

  • Go to the airline's official website
  • Select the “My Trips” option on the website.
  • On the next page, enter the required information like Last name and Confirmation code.
  • Click on “Continue” at the bottom of the page (you’ll be taken to the Reservation Summary page)
  • Select Cancel Reservation
  • Now, the page will show you the refund amount with the cancellation fees on the last page.

Avianca Airline Contact Information:

Avianca air wants to make sure that its passengers are well tended to and all their queries get answered, that’s why it has launched different ways through which the passengers can contact the airline. Here are the ways through which you can contact Avianca Airline:

  • Via Call: Avianca Airline Cancellation Phone Number is +5714013434 (toll-free open 24/7)
  • Via Chatbot: The airline has a bot present on its website that tries to answer all your queries and help you with your problems.

How Do I Cancel My Flight on Avianca Airline?

If you have reserved a flight ticket with Avianca Airline but due to some urgency, you need to cancel it. You can do a Avianca air cancellation in two ways - online or by telephone.

Avianca Airline refund and cancellation phone +5714013434.

Let's know all those steps:

Method #1: Canceling Avianca Airline Flight within 24 Hours

Gather your Avianca flight details:

Avianca Airline Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Avianca Cancellation page:

Avianca Airline Cancellation page

Find your Avianca Airline trip by entering your personal, flight, and credit card details and clicking “Find My Trip” on the website

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Avianca for refund:

Make a Call With Avianca Airline

Dial +5714013434 and cancel Avianca Airline ticket over the phone

Send Avianca an email for cancellation:

Avianca Airline an email

You can request a full refund through email. Send an Avianca Airline e-mail to Refunds.

Method #2: Changing Avianca Airline Flight

Visit the Avianca website:

Avianca Airline website

Go to then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Avianca flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Avianca Airline new flight details carefully.

Click the new flight:

Avianca Airline new flight details

Click on the Avianca new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Avianca Airline new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

Avianca Airline Cancellation and Reimbursement FAQ's

☞ Can I cancel a Avianca Airline flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Avianca Airline reservation without being charged a Avianca Airline cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 


☞ Can I get Avianca Airline compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Avianca Airline responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Avianca Airline flight was canceled less than 14 days before departure.

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