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877-482-7927

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Air Macau Cancellation Policy, Refund Policy and Flight Change

Air Macau

398 Alameda Dr. Carlos, D'Assumpcao, Edif.CNAC, 13-18 Andar, Macau, China, 999078

+853 8396 5555

https://www.airmacau.com.mo/

IATA NX
ICAO AMU
CALL SIGN AIR MACAO

Founded - 1994

Key people - Chen Hong

China

Air Macau

Air Macau Cancellation and Refund Policy Information

Air Macau cancellation refers to a situation where an airline cancels a flight that was previously scheduled to operate. This can happen for a number of reasons, including mechanical problems with the aircraft, inclement weather, or lack of sufficient demand for the Air Macau flight.

If the Air Macau cancels a flight, passengers are entitled to a refund or alternative travel arrangements. In some cases, passengers may also be entitled to compensation for certain expenses incurred as a result of the cancellation.

Before booking an Air Macau flight it is always a good idea to familiarize yourself with its cancellation policy which we are going to cover:

Passengers contact direct Air Macau Cancellation and refund department via dialing +853 8396 5555.

Air Macau Cancellation Policy

  • Passengers who have purchased a Air Macau non-refundable ticket may request a refund of any applicable taxes and fees. But here the ticket price itself will not be refunded.
  • Passengers who have purchased a Air Macau refundable ticket can request a full refund of the ticket price plus applicable taxes and charges.
  • If a Air Macau flight is canceled or significantly delayed, Air Macau will usually offer passengers the option to change their flights or request a refund at no extra cost.
  • You can find out more about an Air Macau policies on its website https://www.airmacau.com.mo/ or by contacting Air Macau customer service team at +853 8396 5555.

Cancellations Policy for Refundable Tickets

If you have purchased a refundable ticket with Air Macau and need to cancel your flight, you may be able to request a full refund of the ticket price plus any applicable taxes and fees.

Bad weather or mechanical problems with the aircraft may require Air Macau not to provide a refund or alternative travel arrangements.

Cancellations Policy for Non-Refundable Tickets

If you have purchased a non-refundable ticket with Air Macau and need to cancel your flight, you may not be able to obtain a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

Cancellations Policy for Basic Economy Tickets

Air Macau's Basic Economy fare is a non-refundable fare that offers lower prices in exchange for fewer benefits and more restrictions. If you bought a Basic Economy ticket on Air Macau and you have to cancel your flight, you may not get a refund for the ticket price. However, you may be able to request a refund of any applicable taxes and fees.

To request a refund for a Basic Economy ticket, you must contact Air Macau and submit a cancellation request.

Air Macau's 24-Hour Cancellation Policy

  • Air Macau's 24-hour cancellation policy depends on the country of origin and the airlines. Responding to the needs and circumstances of passengers, Air Macau Airlines has introduced a 24-hour cancellation policy.
  • In accordance with Air Macau 24-hour cancellation policy, passengers may cancel a flight booked on Air Macau within 24 hours of purchase. Air Macau will provide a full refund of the cost of your ticket.
  • If the booking was made one week or more prior to the departure date of your Air Macau flight. Air Macau reserves the right to change cancellations up to 24 hours at any time.

Air Macau's free cancellation policy within 24-Hour

Important Note:

    • When you book tickets from the United States, a 24-hour policy may apply. The Air Macau Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
    • This data is gathered from various sources Airlinesmap.com cannot guarantee policy changes from Air Macau side. For you to contact Air Macau official phone number +853 8396 5555 directly.

Cancellation Fees

Air Macau have also prescribed a cancellation fee for both domestic and international flights.

Air Macau cancellation fee of $100 to $500 is applicable if ticket cancellation requests are made after 24 hours as a risk-free cancellation.

If you cancel your Air Macau flight within 24 hours from the scheduled departure of your flight, then a fee of $100 to $400 will be charged as a Air Macau cancellation fee. You can also make a cancellation request after canceling your flight ticket.

Air Macau Refund Policy

Below is the refund policy for Air Macau :

      1. Tickets purchased within 24 hours of departure and more than a week in advance are fully refundable under Air Macau's refund policy.
      2. Tickets purchased on Air Macau in Basic Economy are never refundable. There is only a 24-hour cancellation window.
      3. Depending on the region from where customers purchased the flight, different Air Macau cancellation refund rules will apply.
      4. Refunds on credit cards will be processed in 7 to 10 business days. Payments made through debit cards and other methods can take up to 20 business days.

Here Are the steps for getting Air Macau refund :

Now you can know how to get a refund on all the tickets. Below are the Air Macau refund policy steps:

      • Go to the official Air Macau website https://www.airmacau.com.mo/.
      • Make sure you are signed in to your Air Macau account.
      • Look for refund options.
      • Air Macau Refund option should be selected.
      • Specify the information on your ticket.
      • Please upload any Air Macau flight supporting documents that you may have.
      • Confirm by pressing the button.

How Do I Cancel My Flight on Air Macau?

If you have reserved a flight ticket with Air Macau but due to some urgency, you need to cancel it. You can do a Air Macau cancellation in two ways - online or by telephone.

Air Macau refund and cancellation phone +853 8396 5555.

Let's know all those steps:

Method #1: Canceling Air Macau Flight within 24 Hours

Gather your Air Macau flight details:

Air Macau Flight within 24 Hours

Collect your flight itinerary, personal information, and flight confirmation number.

Go To Air Macau Cancellation page:

Air Macau Cancellation page

Find your Air Macau trip by entering your personal, flight, and credit card details and clicking “Find My Trip”.

Click the cancel button:

Click the cancel button

Now click on the Cancel button to cancel your e-ticket.

Make a Call With Air Macau:

Make a Call With Air Macau

Dial +853 8396 5555 and cancel Air Macau ticket over the phone

Send Air Macau an email:

Air Macau an email

You can request a full refund through email. Send an Air Macau e-mail to Refunds.

Method #2: Changing Air Macau Flight

Visit the Air Macau website:

Air Macau website

Go to https://www.airmacau.com.mo/ then click on the My Trips option.

Input your flight details:

flight details

Type in your first and last name and Air Macau flight confirmation number.

Change the dates and details:

Change the dates and details

Enter the Air Macau new flight details carefully.

Click the new flight:

Air Macau new flight details

Click on the Air Macau new flight, and the website will automatically calculate the new cost for your flight

Pay for the new flight:

Air Macau new flight

Input your credit card details to pay for the new tickets.

Good to go now you have new change tickets

 

Air Macau Cancellation and Reimbursement FAQ's


☞ What happens if I cancel my Air Macau flight?

That depends completely on what fare type you have booked and whether or not you’ve booked a refundable Air Macau ticket.

If you’ve purchased a basic economy Air Macau ticket, you are not permitted to cancel the ticket for a refund after the 24-hour grace period from when your ticket was booked.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United states. 

If you have a non-refundable Air Macau ticket you will be required to pay a few bucks domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight. Afterward, you will receive the remainder of your fare, minus the fee, in the form of an e-Credit for use on a future Air Macau flight.

If you have a Air Macau refundable or flex ticket you can cancel anytime before the departure of your flight and you will be reimbursed on your original method of payment.

☞ Can I cancel a Air Macau flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Air Macau reservation without being charged a Air Macau cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ What happens if you cancel a Air Macau non-refundable flight?

To cancel a Air Macau non-refundable ticket you will be required to pay between $200-$500 depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as an e-Credit for future use on a Air Macau flight.

☞ Can I get Air Macau compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Air Macau responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Air Macau flight was canceled less than 14 days before departure.

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