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Air Canada Cancellation Policy 2023

Air Canada Centre, PO Box 14000, Station Airport, Dorval, Quebec, Canada, H4Y 1H4

+1 888 247 22 62

IATA AC
ICAO ACA

Founded - 1937

Key people - Vagn Sørensen

Canada

Air Canada

Air Canada Cancellation Policy 

An Air Canada Cancellation policy allows you to cancel your flight or apply if the airline must cancel the flight due to an emergency. Every airline has different Cancellation and refund policies and so does Air Canada. The Air Canada Cancellation Policy and refund policy has been developed thinking in mind that every one of us can have emergencies that are out of our control, thus, Air Canada allows their passengers to cancel their flight for no fee within 24 hours of the booking of their flight and levy a Cancelation fee on canceling their flight after 24 hours of the flight’s booking.

Air Canada Cancellation Policy 2023

Air Canada cancellation policy is a mixture of different policies under which the airline allows its passengers to cancel their flights. Mostly, it depends on the fare type you have chosen and after how many hours or days of booking the flight, you have planned to cancel the flight. Here is detailed information on all the Air Canada Cancellation Policy 2023

Air Canada 24 Hours Cancellation Policy

A 24-hour Cancelation policy is the policy under which the airline allows its passengers to cancel their flight within the first 24 hours of booking their flight for free. Air Canada 24 hours Cancellation policy does the same. Its 24-hour Cancelation policy allows its passengers to cancel their ticket within the first 24 hours of booking and the airline will provide you with a full refund of the value of the ticket or the airline will simply cancel the transaction.

  • Flexibility within the First 24 Hours: The Air Canada 24 hour cancellation policy allows passengers to cancel their flight within the initial 24 hours after booking, without incurring any cancellation fees.
  • Applicable to All Fare Types: This policy covers all types of fares, including non-refundable ones, giving travelers the freedom to adjust their plans without worrying about penalties.
  • Cancellation Process: To cancel a flight within the 24-hour window, passengers can log in to their Air Canada account, access the "Manage Bookings" section, locate their reservation, and follow the cancellation prompts.
  • Full Refund: If a flight is canceled within the specified time frame, passengers are eligible for a complete refund to their original payment method.
  • Online and Offline Bookings: The Air Canada 24 hours cancellation policy is valid for both online and offline bookings made directly through Air Canada.
  • Third-Party Bookings: Passengers who have made their reservation through third-party platforms, like travel agencies, should check the respective cancellation policies of those platforms.
  • Codeshare Flights: The policy applies to codeshare flights if the initial booking was done directly with Air Canada. If booked through a partner airline, their rules apply.
  • Beyond 24 Hours: If a cancellation request is made after the 24-hour window, standard cancellation fees will be based on fare rules and the timing of the request.
  • Modification Option: Passengers can choose to modify their booking within the 24-hour period instead of canceling entirely, giving them further flexibility.
  • Group Bookings: While the policy generally covers individual bookings, group reservations may have distinct terms. Contact Air Canada's customer service for group-related inquiries.

Cancellation Policy After 24 Hours

The airline has a 24-hour Cancelation policy, but if you forget to cancel your flight within the first 24 hours of booking your flight ticket, you can also cancel your flight later but the refund amount will be based on where you are flying to, what type of fare you chose, and whether that fare type was refundable or non-refundable.  

  1. Refundable Fares: If you have purchased a refundable ticket, you can cancel your flight at any time before departure and receive a full refund of the ticket cost. The refund will generally be issued to the original form of payment.

  2. Non-Refundable Fares: If you have purchased a non-refundable ticket, you can still cancel your flight, but you might not receive a cash refund. Instead, the value of your ticket will be retained as an Air Canada Travel Voucher or a credit that can be used toward the purchase of a future Air Canada flight. Keep in mind that some change or cancellation fees may apply, and the remaining value of the voucher or credit will depend on the fare rules and any associated charges.

  3. Basic Economy Fares and Other Restricted Fares: Certain fare types, such as Basic Economy, may have more stringent cancellation rules. These fares may be non-changeable and non-refundable, meaning that if you cancel, you may not receive any voucher, credit, or refund.

Itself Cancellation Policy

Life is uncertain for everybody even airline authorities and as much as they try to make our lives simpler and our travel smoother, there are cases when things are out of their control and the airline has to cancel or delay your flight, the airline Air Canada has a Cancelation policy in place for these scenarios, i.e.  Air Canada Itself Cancelation policy under which if your flight is canceled or delayed due to the airline's fault, the airline will provide you either with a full refund or they will put you on a different flight. Also, the airline will provide you with compensation on the basis of how many hours your flight was delayed.  

Air Canada Flight Cancellation Compensation Policy

Compensation policy is the policy under which the airline provides you with compensation for either canceling or delaying your flight for causes that weren’t under their control. The airline cancellation compensation policy offers its passengers the option to ask for compensation from the airline if their flight was delayed for more than 3 hours or canceled due to some issues within Air Canada’s control. The cases under which Air Canada won’t issue compensation are as follows:

  • Your ticket is not confirmed
  • If the airline informed you of the delay or Cancelation 15 days in advance.
  • If the flight was delayed or canceled due to an issue that wasn’t under the airline’s control.
  • If the airline already paid you the denied boarding compensation.
  • You didn’t apply for compensation within the first year 

The compensation amount for Air Canada Airlines is calculated based on the hours your flight was delayed Here is the list of the compensation amount Air Canada will pay its passengers:

Delayed Hours

Compensation Amount

3 to 6 hours

400 CAD/ $299.87

6 to 9 hours

700 CAD/ $524.77

More than 9 hours

1000 CAD/ $749.66

How To Collect Your Air Canada Flight Cancelation Compensation?

Collecting your compensation is pretty easy, you can do it by going to the airline's website and filling few columns. You can collect your compensation by filling out the required information. After submitting the form, the agent from Air Canada will contact you as soon as possible.

Air Canada Cancellation Fee

The airline provides you with the option of canceling your flight within the first 24 hours of booking the flight free but if you couldn’t cancel your flight within the first 24 hours, the airline provides you with the option of canceling your flight for a fee depending on what class and the fare type you chose to travel with. The cancelation fee is only levied on flights traveling to international flights. Here is the detailed information on the charges the airline levies on its passengers on their ticket cancelation:

Fare type

Cancelation fee

Basic

Non-refundable

Standard 

Non-refundable

Flex

$200

Comfort

Fully-refundable

Latitude

Fully-refundable

Lowest Premium Economy

$200

Flexible-Premium Economy

Fully-refundable

Lowest Business Class

$200

Flexible Business Class

Fully-refundable

Air Canada Cancellation Method

Canceling a flight is a tough decision and with so many rules and regulations, it makes it a lot more complicated but all the airlines are trying to make the process less complicated. Thus, the airline provides you with different options through which you can cancel your flight, you can either choose to do it online by either going to their website or downloading their app or you can do it offline by contacting customer care or going to the airport. Here is a detailed explanation of all the methods through which you can cancel your flight:

Air Canada Cancellation Online

Canceling a flight is never easy but to make it easy and convenient the airline has come up with its online flight Cancelation service where you can go to its website and cancel your flights. Here is how you can do your Air Canada flight Cancellation:

  • Search the airline name on the web page.
  • Open the airline's official website.
  • Click on the My Bookings option on the website.
  • Fill in the required information, i.e. Booking reservation number and last name.
  • The booking can be found by clicking on the Find button.
  • Select the flight you want to Cancel
  • Click on the Cancel booking link.
  • Your flight has been canceled.

Air Canada Cancellation by Mobile

The mobile cancelation method is simple yet convenient and you can cancel your flight on your mobile from anywhere in the world. Here is how you can cancel your flight through your mobile:

  • Download the airline's app on your mobile phone.
  • Open the mobile app on your phone.
  • Click on the My Bookings option on the app.
  • Fill in the required information, i.e. Booking reservation number and last name.
  • The booking can be found by clicking on the Find button.
  • Select the flight you want to Cancel
  • Click on the Cancel booking link.
  • Your flight has been canceled.

Air Canada Cancellation Offline

You can cancel your flight by calling the airline's customer care number at 000 800 040 1885 and asking the agent on the line to help with your ticket cancelation. The agent on the line will answer all your questions about its cancelation and refund policy.  

Air Canada Cancellation Airport

You can also cancel your flight at the airport just by going to the airline's counter at the airport and asking the agent at the counter to cancel your flight. The agent will ask you some questions like your last name and your booking reservation number and will cancel your flight and answer all your questions about the refund policy.

Air Canada Refund Policy

When canceling the flight the most essential part to consider is the refund. Refund policy depends majorly on two things, first which destination are you traveling to, and second, what fare type are you planning to travel to. Applying for a refund is an easy and convenient process. You can apply for a refund by filling out a form on Air Canada's official website. Here you can find detailed information about what type of tickets provide you with a refund here.

Within Canada

If you are planning to travel from an Air Canada flight within Canada and you have to cancel your flight, then the refund policy for different fare types is as follows:

Fare type

Refund availability

Basic

Non-refundable

Standard 

Non-refundable

Flex

Non-refundable

Comfort

Refundable

Latitude

Refundable

Lowest Premium Economy

Non-refundable

Flexible Premium Economy

Refundable

Lowest Business Class

Non-refundable

Flexible Business Class

Refundable

To The U.S

If you are planning to travel from Air Canada flight to the U.S, then the refund policy for different fare types is as follows:

Fare type

Refund availability

Basic

Non-refundable

Standard 

Non-refundable

Flex

Non-refundable

Comfort

Refundable

Latitude

Refundable

Lowest Premium Economy

Non-refundable

Flexible-Premium Economy

Refundable

Lowest Business Class

Non-refundable

Flexible Business Class

Refundable

To International Destination

If you were planning to travel from Air Canada flight to international destinations, then the refund policy for different fare types is as follows:

Fare type

Refund availability

Basic

Non-refundable

Standard 

Non-refundable

Flex

Cancelation fees

Comfort

Non-refundable

Latitude

Non-refundable

Lowest Premium Economy

Cancelation fees

Flexible-Premium Economy

Refundable

Lowest Business Class

Cancelation fees

Flexible Business Class

Refundable

To Sun Destination

Sunny destinations are destinations like Mexico, Central America, and the Caribbean island. If you were planning to travel from an Air Canada flight to a sun destination, then the refund policy for different fare types is as follows:

Fare type

Refund availability

Basic

Non-refundable

Standard 

Non-refundable

Flex

Non-refundable

Comfort

Refundable

Latitude

Refundable

Lowest Business Class

Non-refundable

Flexible Business Class

Refundable

Note: The Air Canada Rouge Cancellation policy is the same as the Air Canada Cancellation Policy.

Air Canada Cancellation and Refund FAQ's


☞ How long does Air Canada take to process a refund?

Air Canada takes around 20 days to process a refund.

☞ How can I check my flight Cancelation refund status?

You can check your flight Cancelation refund status by logging into your account and finding the refund option.

☞ Air Canada canceled my flight. Can I get my refund?

The airline will either provide you refund or make arrangements for you on a different flight.

☞ What facilities are provided by Air Canada if my flight I delayed?

The airline will make appropriate food arrangements for you if your flight is delayed more than 3 hours and allow you to contact your family, write an email or fax your information to someone.

☞ I purchased my ticket from a travel agent. Can I cancel my ticket online?

You can't cancel your ticket online; you must contact the agent who booked your ticket to cancel your itinerary.

☞ Can I change my ticket to a different date instead of canceling it?

Yes, you can change your ticket to a different date but the airline charges you a small fee.

☞ Does he airline has a chat service?

Air Canada chat service doesn’t exist but you can write them at their dedicated e-mail service.

☞ How can I contact Air Canada?

The airline phone number is 000 800 040 1885. The service is available 24*7.

☞ Can I cancel a Air Canada flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Air Canada reservation without being charged a Air Canada cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ Can I get Air Canada compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Air Canada responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Air Canada flight was canceled less than 14 days before departure.

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