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Aeromexico Airlines Cancellation Policy 2023

Paseo de la Reforma 445-6o, Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico, 6500

+52 55 5133 4000

IATA AM
ICAO AMX

Founded - 1934

Key people - Andrés Conesa Labastida

Mexico

Aeromexico Airlines

AeroMexico Cancellation and Refund Policy Information

The aviation industry is changing and with every change one of the most challenging things to understand is the airline's cancellation policy as the policies are riddled with airlines lingos and it depends on which class you are traveling and what fare have you chosen, thus to make it easier for you, here we are with the full details on AeroMexico Cancellation and Refund Policy. 

Cancellation Policy

Every airline has started to understand life’s uncertainty and thus have started its own cancellation policy to make it easier and more convenient for its passengers to cancel their flight ticket in case of emergencies. Thus, AeroMexico has come up with its cancellation Policy to make it easier for people in or out of the U.S.A to cancel their flights.

24 Hours Cancellation Policy

Airline's 24-hour Cancellation Policy only applies if you are buying a ticket to/from the U.S.A and under this policy the passengers had the right to cancel their ticket within the first 24 hours of booking it as long as they have booked their ticket more than 7 days before the flight’s boarding. 

Itself Flight Cancelation policy

If the airline cancels your flight, the airline will provide you with either a full refund or book another flight for you. You can apply for a refund online by filling out a form and you can get your refund either in an e-voucher form or in the original mode of your payment.

AeroMexico Cancellation Fees

The cancellation fee is the fee that is charged by the airline when you cancel your flight. AeroMexico charges a fee when you cancel your flight and it majorly depends on the fare you have chosen to travel with: basic, flexible classic, AM Plus, Flexible AM Plus, Premier, Flexible Premier, Premier Light, Flexible Premier Light, Premier One, Flexible Premier One. Here is the detailed information on AeroMexico Cancellation Fees.

 

Fare

24-hour cancellation policy(U.S.A)

24-hour cancellation policy(outside U.S.A)/After 24-hour cancellation policy

Within 24 hours of flight’s departure 

Basic

Full Refund

Non-Refundable

Non-Refundable

Classic

Full Refund

Non-Refundable

Non-Refundable

Flexible Classic

Full Refund

Refundable

Refundable

AM Plus

Full Refund

Non-Refundable

Non-Refundable

Flexible AM Plus

Full Refund

Non-Refundable

Non-Refundable

Premier

Full Refund

Non-Refundable

Non-Refundable

Flexible Premier

Full Refund

Non-Refundable

Non-Refundable

Premier Light

Full Refund

Non-Refundable

Non-Refundable

Flexible Premier Light

Full Refund

No charge

$200

Premier One

Full Refund

Non-Refundable

Non-Refundable

Flexible Premier One

Full Refund

$200

No charge

How To Cancel Your Flight?

AeroMexico's flight cancellation policy is easy and yet accessible and you can do it online, on your mobile, or offline either by calling its customer service agent or at the airport. Here is detailed information on the ways you can cancel your flight:  

Online Cancellation Policy

Canceling your flight is pretty easy, you can do it by going to its official website and providing the required information. Here is the detailed method through which you can cancel your flight online:                                                                                                               

  • Go to the airline's official website.
  • Click on the Change option at the top of the website.
  • Fill in the required information like reservation or ticket number and last name.
  • Click on the Find Reservation form.
  • The airline will find your reservation.
  • Now, you can cancel your flight.

Mobile Cancellation Policy

The airline has launched its own app which you can use to check in, book your flight, or cancel your ticket. Here is the detailed method through which you can cancel your flight on your mobile:                                                                                                               

  • Go to the Play store or app store on your mobile.
  • Download the airline's app.
  • Click on the Change option in the app.
  • Fill in the required information like reservation or ticket number and last name.
  • Click on the Find Reservation form.
  • The airline will find your reservation.
  • Now, you can cancel your flight.

Offline Cancellation Method

You can cancel your flight offline by contacting the customer care service at +52 (55) 5133 4000 as the airline wants to assist you in any way possible. The agent on the phone will answer all your questions and cancel your flight.

Airport Cancellation Method

You can go to the airport to cancel your flight. The agent at the counter will ask you for some information like your reservation number and your last name and will assist you in canceling your flight.

AeroMexico Refund Policy

The airline's refund policy depends on the fare type you have chosen. For some fare types, the airline allows you to cancel your flight without charging a cancellation fee, or for some fare types it allows you to change your flight without levying any penalty, or for some fare types it allows you to cancel your flight with a full refund.

Basic Fares: The tickets in this fare class are non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Classic Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Classic Fares: The tickets in this fare class are refundable, you can cancel your flight and get a full refund either as an electronic voucher or by the original method of your payment.

AM Plus Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible AM Plus Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Premier Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Premier Light Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier Light Fares: The tickets in this fare class are refundable, you can cancel your flight and get a full refund either as an electronic voucher or by the original method of your payment.

Premier One Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier One Fare: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Here is the table telling us which fare type is refundable:

Fare type

Refund

Basic

Non-refundable

Classic

Non-refundable

Flexible Classic

Refundable

AM Plus

Non-refundable

Flexible AM Plus

Non-refundable

Premier

Non-refundable

Flexible Premier

Refundable

Premier Light

Non-refundable

Flexible Premier Light

Refundable

Premier One

Non-refundable

Flexible Premier One

Non-refundable

 

Aeromexico Airlines Cancellation and Refund FAQ's


☞ Are the tickets refundable?

Yes, you can get a refund for canceling your flight depending on the fare you chose.

☞ What are the fare types that provide refund on the tickets?

The fare types on which you can get a refund are Flexible classic and Flexible Premier Light.

☞ Can I cancel my flight on the day of flight’s departure?

Yes, you can cancel your flight on the day of its departure.

☞ What is AeroMexico voucher refund?

The airline provides a voucher refund policy, i.e. EMD, through which you can buy another ticket.

☞ How long does the airline take to initiate the refund?

The airline takes about 7 days to initiate your refund but it depends on your card cycle and how long will it take to show on your card or bank statement.

☞ Can basic economy fliers use AeroMexico 24-hours cancellation policy?

The airline has a 24-hour cancellation policy only for passengers flying to or from the U.S.A.

☞ What is AeroMexico refund e-mail?

AeroMexico doesn’t have dedicated e-mail support for refunds but you can contact them at +52 (55) 5133 4000. Also, if the agent on the line is speaking Español, you can always ask them to switch to English.

☞ Can I cancel a Aeromexico Airlines flight within 24 hours?

Yes, all customers will have 24 hours from the time of their original booking to cancel their Aeromexico Airlines reservation without being charged a Aeromexico Airlines cancellation fee, regardless of fare selected.

Note: The 24-hour grace period as per The Airlines Reporting Corporation (ARC). When you book tickets from the United States. 

 

☞ Can I get Aeromexico Airlines compensation for a 2 hour flight delay?

You're legally entitled to get compensation if the delay is the Aeromexico Airlines responsibility and either: the replacement flight delays your arrival by 2 or more hours. your Aeromexico Airlines flight was canceled less than 14 days before departure.

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